Crowne Plaza Melbourne-Oceanfront

Well all I can say is subpar. We waited for a table
To be cleared and then weren’t notified when it was ready we were just left waiting. The server was new, and I can give some allowances for that but we arrived after the rush and were the only diners left in the restaurant and we waited forever for our meal. There were several staff running around resetting tables for
Tomorrows service whilst we were ignored. When the food finally did arrive It was ok, edible but just meh. For a 200+$ check I expected to be wowed. I wasn’t. Don’t waste your money

We checked in Feb 14, and we were given complimentary drink vouchers for having to wait in lines check in. The room was ocean/​side view, which we were surprised was still available since we had only booked about 5 days in advance. Everyone we encountered was very nice and helpful. The room was clean, decorated nicely, and the bed was clean and super comfortable, we had a single king bed for me and my partner. We got room service, got the teriyaki wings that were delicious! It’s a little expensive but it’s to be expected so it wasn’t a big deal. We only stayed one night and would definitely come back.

This review is for the restaurant and bar only, not the hotel accommodations. I’m tempted to give only 1-​star, but the food is actually not bad and the view over the Atlantic is fantastic. The problem here is the service and the prices. We’re locals so we’ve frequented the deck several times to hear bands play through the years. The service has been consistently terrible, with the wait-​staff forgetting items, poorly timing food, offering items they are out of, and being generally grumpy. They all seem like they hate working there. Couple that with the price increases through the years, and it’s now reached a level where the bands aren’t enough to attract us. It’s really a shame since this was once a nice place to come on a weekend afternoon of sun, music, drinks, and food.

This Hotel is horrific. Clearly not up to the standards of a Crowne Plaza, it’s the location (which is nice, right on the beach) that I assume let’s them get away with terrible service and maintenance. Checking in on Tuesday night I’m issued a room, key doesn’t work. Not demagnetized, the locking system on the door just isn’t working. I’m issued another room, seems fine. 2^nd night, same issue with the key, not demagnetized, the locking system isn’t working, nor is the guests three doors down from me on the 5^th floor. Maintenance has to come and change the batteries to the door lock. Finally after an hour I get into my room post door repair. The South building elevator is slow as a turtle. The third morning of my stay it isn’t working and won’t leave the fifth floor. Parking is inadequate, many guests have to park their cars across the highway in an unsecured lot. Front staff is indifferent. Even though I logged all these issues at the front desk not once was I contacted by the manager or anyone on staff. Wifi in spotty at best and contains no security certificates.

Got an ocean front room it was beautiful, left the door open and just listened to the ocean. It was very peaceful. The staff was nice, didnt have any problems. Didnt hang out in the town it was just a 1 night stay. The book wasnt updated for room service, it says you can order all night, but it shuts down at a certain time.

This place was just ok. Solid room, although a decent amount of road noise and it felt sort of like a motel with the ground level/​parking lot access.
The bed was a bit stiff, the local recommendations were pretty mixed, and they charge $ 9 a day for parking! I’d stay at the Hilton next time.
This would have been a bust save the fantastic shuttle driver, John. He had good recommendations, was personable, and extremely helpful. By far the best part of our single night’s stay. Thanks John!

Stayed here for MLK weekend 1÷14−15÷16. The lobby is modern, but the rooms are not. Depending on where they place you the ocean view has the potential for being amazing. We had breakfast in the hotel restaurant, but their wait staff could use come customer training. We had a white older male from upstate (NY maybe). There is a lack of friendliness that was troubling. We asked to be seated outside, and the waiter stood on the very chairs we were to sit on, to open the umbrella, and then didn’t even exchange the chairs for us to sit. The food was desent. Doubt we will stay here again.

I got a ocean view room
Away from elevators and ice machines,
Was very nice waking up to the sound of the ocean and sunrise.
Not very good food for room service
Bed was fine, clean,
All carpet with a bit of smell but quickly got better as soon as I let the ocean breeze come in.

We were visiting friends in Fla in the central coast area on an east coast road trip in late July 2015. At the beginning of our trip in CA, I had a freak incident happen where my foot was run over by a car on the DAY BEFORE our drive east. We put off the drive for a couple days to see how my foot was feeling (no broken bones/​toes-​AMAZINGLY) and then it seemed I just needed time to heal– found out later I was WRONG.
When we arrived in Melbourne we checked into a gross beachfront little motel which we check out of the next morning and chose to drop extra $$ and stay at the Crown Plaza while I was making visits to the ER to get my foot problem addressed (developed a hematoma under the skin). I’m familiar w/​this hotel but have never stayed here until this trip. Rooms are not cheap but for the view and the amenities like a nice pool/​on the ocean and w/​a restaurant.
When we checked in the staff at the desk was super nice, the doorman was very sweet– got me a wheelchair to use till I got settled in our FIRST room (yep). We get to our room (facing the pool and the other wing of the building) and it is very nice, modern, clean, bedding/​towels. Our problem didn’t surface until the second night. We had gone to the ER for a check up on my foot and came back to our room. It was August and hot so the a/​c had been running more since we got to the room. Due to my foot injury I was unable to swim in the ocean OR the pool or get my foot wet in the tub! I was also taking a high dose of antibiotics which means NO EXPOSURE TO SUNLIGHT (you’ll burn easily). I was enjoying sitting on the balcony watching people swim in the pool and watching a band play reggae music in the early evening. Then about 9 p.m. my partner walked over to his side of the bed (nearest the bathroom) and the carpet was soaking wet. I thought the room was kind of muggy, but now we knew why.
My partner went to the front desk and the night mgr. moved us to another room. The doorman came up and helped us move. This time we were in a room facing the north. After settling down, we opened the curtains and there it was… the rooftop of the lower section of the hotel (where the conference and ball rooms are available for rent) and we heard the sound of the air conditioners and no view of the ocean (unless we walked over to stand in front of the window). The little refrigerator made noises too. Ok… we could handle one night and move the next day.
Next day… my partner goes downstairs and asks for a better room since we are planning on staying for 7 or more days (for all my ER visits). We get moved to a nice room… a bit smaller but closer to the ocean and w/​the view of the pool and deck where the dancing and restaurant is. Things are good there!
My partner was swimming in the ocean one afternoon. We have dined in restaurant for lunch/​cocktails a number of times. The DRINKS… very pricey! We get that they need to make money, but seriously beers shouldn’t cost 6 or 7 bucks. We drink microbrews for 5 bucks at home. One afternoon, in my wheelchair I went to the restaurant to enjoy sitting under the umbrella at a table on the outside deck and had a book w/​me and watched my partner as he swam in the ocean and then he joined me afterwards. I went to the bathroom and when I rolled out he said «Let’s go. The manager gave me a hard time about me having a beer from our room on the deck. She said they don’t allow hotel guests to bring their own beers into the restaurant, that it is illegal.» Well, that was great. My partner went to the front desk to discuss the situation that occurred. The front desk person informed him that we were not allowed to have bottles of beer on the beach and that the restaurant could say that guests couldn’t bring their beer from their room to the restaurant. However, my point was that the deck area was hotel property and so there must be some shared space for hotel guests to drink their own beer and it not be on restaurant property. I think that seemed rational to expect there was a place we could drink on the deck without buying their expensive alcohol drinks. The staff was being unreasonable. We decided to not patron the restaurant again. What an extremely bad decision the manager of the restaurant made in the NOT CHEAP hotel we were staying in. A man staying in the hotel was served a beer in a bottle from the bar at our hotel. So much for hotel rules. Note… we stayed 8 nights and our bill was just under 1,000.00. We expected better for our long stay.

Really strange. It has an industrial feel and is very noisy. The staff was disorganized and kept delivering incorrect orders to tables. Not sure if the wait staff was confused or the kitchen caused the issues. Besides that, the food was good but for the entire

If you are reading this. Do not stay or visit Melbourne unless you have relatives here or must for business. We did not enjoy the food or the beach as much I as enjoy the food/​beaches of the treasure coast (stuart, jensen beach, jupiter etc).
The hotel itself was ok, but the pool area was radioactive hot with no breeze, few loungers, the pavers would burn your feet if you walked barefoot! I rented a chair by the beach and it was worth it, but enter the ocean at your own risk. Their is hidden coral and you can fall and easily get roughed up or even cut. I avoided the ocean. Luckily we stopped at Publix the night before so I did not have to rely on the restaurants of the hotel.
The bed was fine. The bathroom too. We just were unimpressed with the area and the restaurants are terrible!

I am praying this gets better, but I am posting this now so if you are heading here tonight, turn around. There is some sort of large group of kids that are just running wild through the hotel and I have not seen one adult watching them. Oh and a very loud band outside, so loud we can’t have a conversation in our room, if you have been on the road all day and think you can finally relax, think again.

Very nice hotel, highly recommend. Only reason I didn’t give it a 5 star was restaurant food quality was poor, and beach area was more public than private. Which means unlike Destin fl where they comb and clean beaches every day and have life guards on duty, this beach area does not. A lot of locals come and fish the beach lines which cause problems for people trying to enjoy the water. Hotel staff is top notch and every room is truly ocean view. Prices are good. Pool and bar area are nice.

Top class front desk staff (Jim and Rachel) checked in for a stress free mom’s night away from home with a couple girlfriends and I accidentally booked a king sized room when we needed a double. Even though the hotel was clearly very busy. The front desk staff did everything they could to make sure we were more than just comfortable but had ever thing to accommodate our group and infant. Rachel was great, kind and very patience. And even followed up to make sure we had everything we needed for the night. Looking forward to the rest of our stay in this beautiful and modern hotel. Will absolutely book again!!!

Hotel was okay and recently renovated. Service at the bar and restaurant was pretty bad. Wasn’t too busy and the two servers were too bothered to come give menus or ask us if we wanted anything to drink. Overheard them complaining about having to serve another table so we did them both a favor and walked out. Sorry to be a bother.

Stayed here for a weekend using points (15k per night). Check in was a little slower than normal (but it was busy season) was upgraded to a top floor OF suite, and bonus points. The room was ok. 2 room suite with full kitchen. I brought the kids and I hate when you get a suite and the only access to the bathroom is in the master bedroom. The bathroom was very small but clean and up to date. Kitchen was nice, living room was huge with a queen sleeper sofa for the kids. The master bedroom was nice comfy bed and clean. The wrap around balcony overlooking the Atlantic and the pool made up for the other imperfections.
The property was nice — OF bar and restaurant — huge pool and not that busy. The drinks at the bar were reasonably priced and stiff. Met a lot of friendly people here. Live music on the deck and service was fast and friendly. Free parking and close to airport and Indian River. (20 minutes south of Cocoa Beach)
I used points but it was still reasonably priced under 150 a night. I would definitely stay here again. I didn’t eat at the restaurant but the food didn’t look bad and seemed fairly priced. Not too many bars or restaurants in walking distance but a short drive will take you to everything Melbourne has to offer.

So far so good. Nice place right on the beach. Live music outside on the weekends. Very busy happening place. Wanna hang at the beach its only 20 feet away.

This is a great location for a beach getaway! Everything you need they have… pool, jacuzzi, small spa, bar, restaurant, poolside dining, entertainment, Rooms are clean and beds comfy! We love coming here…
That being said… I do need to mention what I think is a major downfall at the hotel… the service
The staff at the resort are mostly really unfriendly! It’s so frustrating! This last trip we just returned from everyone in our party mentioned the «unfriendliness» in several independent situations. They have an attitude like they are aggravated to have to help you, they don’t go out of their way in most cases, they just seem disinterested in giving you a smile or great customer service! John (bellman) and Kelly (beach attendant) were the only rays of sunshine! In addition, they offer a «football food special» in the bar but don’t subscribe to the NFL ticket games… doesn’t make sense???
Really love it there otherwise, will return but someone needs to hire some friendly staff, sooner than later! Plenty of people who want to give great customer service out there!

Location/​view is spectacular.
The rooms are tastefully designed.
The design of the building is ‘U’ shaped, with a pool in the center courtyard. Perfect for amplifying and containing the screams of boisterous children.
Every room I have stayed in has had issues (mold/​broken faucet fixtures/​broken mirror/​etc)
The first 2 times I stayed here there was an sand-​ant infestation. You couldn’t leave out any food for 10 minutes without ants carrying it off.
There is no free continental breakfast. The breakfast buffet was extremely disappointing at $ 13 a pop. The lunch/​dinner food at the restaurant is also sub par and is overpriced.
Noise from hallways and adjacent rooms carry into the individual rooms.
Most rooms have a partial view of the beaches :) and healthy views of noisy HVAC units :(.

This review is only for the restaurant Marisol. I couldn’t find it anywhere else on Unilocal.Now I know why. Although the wine selection seems vast, there are only few available by the glass. The Syrah we chose was horrible. Cheese plate was the highlight of the meal. Tuna tartar lacked any flavor at all. I ordered a steak and was initially impressed. Then a couple hours later I found my self in the bathroom regretting the entire meal. As I was sitting on my throne I googled the restaurant and was not surprised to find that they have had close to 100 violations over the past year. Don’t take my word, click this link

On the plus side the view was awesome.