Riverview Pet Spa

I have been taking my babies here for years. Even after moving to Orlando for a year, I still made the trek to drop my babies off in the morning for a half day of day care and a grooming before I pick them up after work.
I know they are well taken care of and treated well, because when they see where we are, they’re always excited to go in!
The staff is always friendly and helpful. And it warms my heart to hear them talking sweet nothings to my babies from behind a closed door LOL!

They gave our Yorkie a great cut/​clean and he was super full of energy when I picked him up. Almost seemed like he enjoyed it, which hasn’t happened at past groomers. Customer service was a little «meh», but I’m happy to look past that for their super cheap prices and the high quality work!

The customer service was good we had a few issues and they were resolved although we had a bit of a rough experience we agreed on new terms and came out of this with both parties winning

Grooming was horrible, staff was rude, my four legged kid was there for 6 hours, will never go back and don’t recommend this place.

We love this place! My dog has been boarded here several times over the past few years. We also get him groomed here. The staff is very professional & friendly. They always remember us. My dog loves to come back here. In the past we’ve literally had to drag him in the door of other boarding/​grooming places, but he happily walks into the Riverview Pet Spa every time! The groomer always does a fantastic job without me even having to specify what I want done. The boarding area allows your dog to go inside or outside whenever they please. They also offer play time, petting/​massage time, and treats! We love it here! (5 stars)
5÷19÷12 UPDATE: Although my dog still likes going here, I don’t. They’re under new management and the customer service is seriously lacking. When I’ve dropped my dog off to be groomed, they haven’t called me when he’s ready, like they said they would… So I end up calling and he’s never ready until closing time, even though I always drop him off first thing in the morning. I don’t like that he sits there all day when a grooming takes about an hour. Also, the last time I boarded him here, I sent him with a blanket… they lost the blanket and said they «accidentally sent it home with someone else». They didn’t do anything to rectify this. And twice now, when I’ve gone to pick my dog up from his grooming appointment, I’ve stood in the reception area for quite a while before someone has come out to greet me. The last time this happened, I called the store from inside just to get them to come up front when they heard the phone ring. I’ve decided to try a new place for grooming, however I will continue to board here. (3 stars)