T-Mobile

This is the worst cell phone company I have ever had. Not only did I not received my early termination I never received my military discount for the 10 months I’ve been with you guys. I’ve been calling costumer care for months and things never gets resolved. I know you do not care for loosing a customer because you have plenty but I had to get it off my chest because I have never felt so deceived.

I figured I’d just voice my opinion about this location.
Around August last year, I went in to upgrade my phone as I hadn’t done so in about 2 years. This was the point where they had introduced T-​Mobile Jump, where you can upgrade without extending/​terminating your contract.
Before this program, if you haven’t upgraded your phone under your contract in a while, you should be able to upgrade to a phone for a cheaper price. So I contacted customer support about this and said I can upgrade for cheaper than the advertised price, since I was a long time customer.
I go into the store, and they say I can’t do that. I was also told I could not do a monthly payment ($ 0 down, around $ 25 or so a month for two years.) Instead, they made me pay full price for the phone. Their excuse was their system could not let them do it. My question was why would they advertise a monthly payment plan if they couldn’t even do it?
My suggestion, avoid this T-​Mobile location at all costs. The location in Melrose Park on 25^th and North, as well as the Hillside location on Mannheim Road are both much better locations, with greater customer service that you don’t have to wait for.

I’ve been to this location a few times & have had nothing but GREAT service.
I bought my phone from (extremely attractive) Carlos in May. He was super helpful & efficient too.
Then tonight I walked in here after my horrendous experience at the Bensenville location last night.
I walked in prepared! As soon as I walked in & checked in I asked is «your diagnostic machine working? «it was!
After explaining my situation from last night Kirk the store manager helped me right away. He ran the test & found nothing. Then he switched my Sim thinking that might be the issue, but no luck. He did a test run & heard the issues himself then he had me on merry way with a phone being sent to me tomorrow!!!
This will definitely be my tmobile store of choice from now on!

Store: It’s not a big store but they have all the latest phones. Some things like smart watches they have to order as they don’t carry some models in store. You do have to wait in a que when you enter the store. You can pay your bill with credit card or cash.
Employees: The employees here are young and just getting by, but they do understand what to do if you need help. They’re actually very nice people and knowledgeable.
Service: They take down your name and what you need when you enter the store. When I was getting a new phone and plan it didn’t take but 20 minutes to get up and running with Tmobile. I had a problem with my phone not receiving texts or calls and they identified the problem and replaced my Sim card free of charge. This took about 5 minutes.
Final Verdict: If you just need to pay a bill, pay online. It’s much more convenient. Overall it’s an okay store.

If I knew the wait would be so long, I would have brought snacks. Service was so slow, but I guess they were just that busy.