Sherman’s Appliance & Refrigeration Service

Do not call under any circumstances. Rude, incompetent, expensive. I don’t think he really cares about his reputation much given the way he interacted with me, and left my appliance worse off than after he fixed it.

Used them a couple of times and they did a great job! Friendly, professional and prompt. Will use them again in the future.

I was originally going to give Marc and his company a 3-​star review because ultimately the work overall was fine; however, after a recent call with Marc, the owner, I’m dropping it down to one. Marc and the repair technician Jim were fine (Jim was really pleasant and interacted great with my 4 year old daughter); however, during a recent call a few days after the repair was completed, Marc became extremely angry and began swearing at me repeatedly.
Before having Marc over for an estimate, I wanted to be sure that we wouldn’t be charged $ 88 for the service charge if we had the work performed. During our back and forth, roundabout conversation, it seemed that if we did go ahead with repairs, then the $ 88 that we paid on Thursday would be deducted from the overall cost for the repair that was done on Friday. Nope. We paid $ 88 on Thursday and then an additional $ 350 on Friday. I understand needing to charge in case someone doesn’t use their service or if there is extensive time/​work spent during the initial visit; however, Marc is based in Melrose so his drive time, as he put it, couldn’t have been more than 15 minutes and his diagnostic work consisted of me physically showing him the problem (5 seconds) and then he spent an additional 5 – 10 minutes on the phone calling in the part. I appreciated that he came the same day to look at our washing machine and that Jim came the following day to replace the broken gasket; however, I didn’t anticipate the $ 88 charge for only 15 minutes of his time spent at our house and it certainly wasn’t worth the yelling and swearing that followed on Monday, today, when I called him confused about the total cost. When the call didn’t seem to be going anywhere, I told him to keep the $ 88 but that I would be writing the appropriate reviews on Unilocal and Angie’s List (3 stars for work well done but not happy about the overall cost), he said something to the effect of, «I’ll give you back your f*cking money — I’ll come to your f*cking house and give it to you.» That alone warrants this review.
So while I imagine Marc and his staff have been doing and will continue to do great work, Marc’s approach to his customers could use polishing. I made every effort to confirm his policy ahead of time and he even admitted that people don’t seem to understand. And when he said to me, «Don’t worry, I’ll take care of you,» before the his first visit, apparently he meant that he would charge me $ 88 for 15 minutes of work and then swear and yell and act like a sociopath over the phone after the job was done.
No thanks Marc it looks like you’ve lost yourself a repeat customer.

I have a 10 year old Kenmore Refrig/​Freezer that was acting funny so looked Marc up on Angie’s list where he has an abundance of A ratings. He was over in a day, and pretty quickly told me that I should replace it vs. try fixing it. WHAT??? How often does that happen? Marc struck me as being the kind of repair person we only dream of – honest, pragmatic, and helpful. He went on to steer us away from some brands (Samsung and LG — too many plastic parts) and towards others (Whirlpool/​Kitchen Aid/​Amana — all the same company). He was also reasonable charge wise given we did not actually have it repaired… and in return, we will definitely recommend him to others as well as use his services in the future.
I just saw the review from Marissa, where she felt Marc overcharged her for a part. Marissa, I suggest you DO NOT make a habit of cross-​checking internet prices vs. what professionals charge. My experience is this a big mark up is a normal practice, so I do not think Marc unfairly gouged you. If you really want to go crazy, check out what auto repair places charge us for parts vs. what you can get them for online…

Our 5 year old Frigidaire gas oven stopped working and we decided to call a local repair company over Sears and other larger service providers. We decided on Sherman Appliance.
Mark and Jimmy were extremely helpful and reliable in the repair process. A few parts ended up needing to be replaced BUT it turns out that the real cause was that the gas line to our house was not regulated and was pushing well over 2 psi.
The guys at Sherman replaced multiple broken parts and continued to work with us as they investigated the possible source of the problem.
We really appreciated the fact that they never gave up on the issue and consistently contacted us and showed up on time. After finally getting the oven working again, Mark called us later that evening telling us that something felt wrong about the entire situation and that we should contact our gas provider to have them come out and check the pressure.
Sure enough, National Grid came out and were very surprised to find the complete lack of a regulator.
Needless to say, we are very happy with the service provided and we plan to stick with them for our appliance repair needs in the future.

Marc Sherman is our hero! A couple of years ago, he fixed our 50 year old stove that no one else could figure out, so he was our first call when it started acting up again last week. He was very honest about the cost of parts and repairs vs. just getting a new oven. He talked us through every step of the process of finding a new one that met the very specific needs of our tiny, old apartment. He’s a honest, talented guy. We wouldn’t trust anyone else in our kitchen.