Burton’s Bridals

I called burtons to make an appointment for bridesmaid dresses. I wanted to ask a few questions on the phone and whoever answers the phone was extremely rude. She answered 1 question and then literally hung up on me. Whether they had the dresses I wanted or not I would never give them my business because of that woman. I then called bridal suite of bayshore and they were so sweet and made an appointment with them.

I give NO STARS!!! Terrible experience !!! RUDE RUDE RUDE staff !! Very weird how the remaining balance had to be paid in cash! AND… My dress came in damaged! They did nothing about it. Did not compensate me in any way at all. No help and very unprofessional !!! They didn’t even offer to do my alterations for FREE since my dress is damaged. Not to mention the dresses came in late!!! I do not recommend anyone going here!!!

The staff is incredibly nasty and rude. The alteration process was a complete and utter nightmare, the owner is a very pushy woman who is much more interested in her cash only payments than actually helping you get the perfect fit to the dress. They pushed off the pick up date until only a few days before the wedding but when we were finally able to get it, nothing was done correctly. It was damn near impossible to get them to make the changes I had already paid for, and was accused of never requesting these changes.
Stay far away from this place!

This place is honestly wonderful. I was a bridesmaid in one of my friends weddings and Carol was great. She went above and beyond for me always willing to help with what she could. The alterations were pretty cheap and the work still looked amazing. I would recommend this place to everyone. My first stop for my wedding will be here!

Finding a dress was great and I found the perfect dress. I was sized and when the dress came in it did not fit. They let out the dress and it was still too small. I am petite to begin with, how could I gain with the size equivalent of 6 inches in two months. Long story short, the wrong size was ordered. My mother in law had to compare my measurements with the dress company’s size chart. Once this came to light the manager refused to acknowledge she made a mistake. The seamstress realized the wrong size was ordered and did a phenomenal job on alterations and the dress fit to the measurements that were originally taken. The manager had a laissez-​faire attitude about the whole situation and tried to make me feel that it was my fault. The only acknowledgement I received was free alterations of taking the dress out. No appologies. If I had not insisted on making the first fitting a month and a half before the wedding I may not have had a dress. At the end of the day my dress fit and looked amazing, but the inside of the dress looks like a chop shop when you view the inside alterations. For the amount of money you spend, you deserve to be treated right and not made to feel inadequate and stupid.

If I could give negative stars I would. Being a recent bride I’ve experience the whole bridesmaid dress process. I had to come here to purchase a bridesmaid dress and every interaction I had with the staff was a nightmare. From making appts to the dress fitting to the payments. Nothing but rude, nasty attitudes. Carol was just straight up nasty and essentially called me a liar when her story changed. Cash only policy which is crazy based upon their high prices.
Would never recconmend !!

After searching up and down for a place that sold a somewhat fairly priced bridesmaid dress without all of the snooty sales people, I came across Burton’s Bridal and decided to go for it. The people there seemed to be real and down to earth. I don’t need to be dazzled with «elegance and class», as long as I am getting a quality product and good service. Well, needless to say, at the end of the day I was disappointed. My MOH and I were excited to find a beautiful bridesmaid dress that would flatter all of the different ladies in my bridal party and the price was right. That was the easy part.
The dresses took about 4 – 5 months to come in, which is standard, and I am okay with that. However, I come to find out two weeks before my wedding that one of my bridesmaids, who ordered her dress in a size 0 (and I was there when she placed the order), received a size 8. They had to alter the dress down 4 sizes, not of course after commenting on how «skinny» she is, in a rude way. My bridesmaid made the best decision not to tell me this until her dress fit perfectly, and she had it in her possession (any bride knows how hectic everything is during that final month). I brushed off this issue, but I was not happy, as it is your primary job as a dress sales representative, to take an accurate order, and ensure that what the customer PAID for is what they are getting… Clearly they failed.
Apparently, the alterations department used all of their resources on this one dress, because when it came time to alter two of the other girls’ dresses, they were so tight that the material was bunched up when, at the initial fitting, the dresses fit fine. They both had to go elsewhere to get their dresses fixed, last minute, which is a major inconvenience when you are paying someone to do it right the first time. The other girls did not get alterations with this company, so I cannot speak for the rest, but half of my bridal party had an issue with their dresses, and again, I think ordering a dress that is FOUR sizes too big is inexcusable.
At the end of the day, if you want to get your girls bridesmaid dresses at a reasonable price, this would be the place to go. However, take caution with all of the other potential disasters that could occur afterwards. I’m not even convinced that there is a place that will do a decent job when it comes to bridesmaid dresses, because I hear nothing but horror stories everywhere.
Did these mishaps ruin my wedding? Not even close, but I am in the age group where you are either in or are attending a wedding every other week, and when all of those those brides ask me where I got my bridesmaid dresses, I will not send them running to this place. That’s a great deal of sales lost.

Originally I felt like the staff was only rude to me and giving me a hard time for no reason. Then when I spoke with other bridesmaids I realized that every single person, including the parents of the bride and groom had similar experiences. They were rude, unaccommodating, make people wait an hour for there scheduled appointment, they told some of the bridal party they take credit cards and checks and the others they only take cash. Several of the dresses were poorly tailored, which made the dresses look awkward. One girls dress’s hem was ripping all night of the wedding and felt really embarrassed. I would absolutely not recommend Burtons Bridals to anyone who wants a good experience.

I wish I could give Burton’s Bridal zero stars. My bridesmaid dress was overpriced and I was met with hostility and sarcasm when I tried to negotiate a lower price that was halfway between the sky high price I paid and the $ 100 cheaper price that another bridesmaid paid for the exact same dress somewhere else. I was never called to let me know my dress came in either.
Be prepared to pay in cash for all costs after the initial down payment.

Short and simple. The woman you deal with for dresses, I cannot say whether or now she is the owner is incredibly rude and awful to deal with. The dresses took until two weeks before the wedding to finally come in and having the alterations done was a disaster. I would never go there again or recommend it to anyone.

I am so glad I ordered my bridal gown as well as bridesmaid dresses and my mom’s dress from Burton’s. I looked at other shops and stores to find the dresses I liked and then went to Burton’s to order them. All 3 sets of dresses were different designers and they were able to get all of them. They were also cheaper than at other stores and there was a cap on all alterations. In my experience, looking for a bridal gown you could find a gown but the alterations could be half as much as the gown itself. This was not the case at Burton’s. It was comforting to know that the alterations weren’t going to be super expensive.
Carol was fantastic, made my mom and myself feel at ease and was very accommodating. I was living out of state so I was only home certain days and they were able to work with when I was home. Also, my sister’s dress came in and we took it home. Once we got home, we realized it really needed to be fixed because it was a little too tight. We called Burton’s up and they said no problem, to bring it back and they would alter it so she felt more comfortable. All the dresses came in with plenty of time and were all beautiful! My dress had to be taken in 6 inches and had a good about of bead work and you couldn’t even tell! Their seamstress is amazing! They even offered to steam my veil that I was using that I didn’t purchase there. They told my mom to bring it in when she came to pick up my gown.
I would highly recommend Burton’s to anyone. I would just suggest looking around at other stores for the dresses you like to try on and all and then have the info to give to Burton’s. They were great to work with and handle everything with care.

I am convinced that the other reviewer was «encouraged» to write a review or is somehow biased, because I can tell you it does not seem even the least bit accurate.
I ordered a bridesmaid dress from Burton’s, which initially was fine. However, when the dresses came in, the owner was so incredibly unpleasant and rude to work with and communicate with. She has a sketchy cash-​only policy in order to take the dress home and not to mention the place itself is a disaster. I’m more than fine with a simple shop but this had dust and grime everywhere. You couldn’t pay me to step foot in that place again. I like to do business with people who value me as a customer and this woman was as pleasant as a hemorrhoid.
I’ve been in multiple other weddings, and based on my experiences, I suggest Bridal Reflections and The Bridal Suite of Huntington — much cleaner shops with employees who treat customers with the utmost respect.

Let me preface this review by saying that I was not a high maintenance bride. I didn’t need a lot of fuss or special treatment. I just expected my vendors to be courteous, competent, and professional.
Burton’s is a pretty bare bones place, which I have no problem with. I don’t think bridal salons need to be fancy to be great. My problem is with their customer service and professionalism. I ordered my gown 11 months before my wedding. They said that it would take 6 to 8 months to arrive. I hear from my friends that the 6 — 8 month window is standard among bridal salons but that most girl’s gowns arrive in 5 or 6 months. 6 months from my order would have been the end of April. When I still hadn’t heard anything from Burton’s by the end of May, I called the salon and left a message which they didn’t return. A few days later, I called again and they told me that my gown should «probably» arrive in early July — 8 months and a few weeks after I had ordered. They were unapologetic and dismissive about this. A few weeks later, I called to check-​in again. This time they told me that it was shipping from China in July and would probably arrive by the end of July. I asked how long I needed to start alterations before the wedding and was told AT LEAST (emphasis theirs) 2 months before the wedding — which would be July 22^nd. I tried pointing out that they had just told me that the gown might not arrive until after that date. Again, unapologetic and unsympathetic.
When the dress finally did arrive over 9 months after I ordered it, they offered no apology or explanation. When I went to pick it up, same story. I also was taken aback when I tried on the dress and brought out my veil — a family heirloom from the 1920s. Carole make a comment that basically translated to yuck.
In fairness, the dress did eventually arrive. It was the correct size and color. I bought it during a «trunk show» (although they only had about 8 dresses from the line there), so it was a few hundred dollars cheaper than other bridal shops. I took the gown elsewhere to be altered so I can’t speak to that end of the operation.
At the end of the day, I would not refer anyone to Burton’s. The money I saved was not worth the added stress and frustration.

Looks may deceive you because there are so many bridal places out there nowadays that are super fancy inside and Burton’s is not. But the staff treats you so nicely! Nicer than ANY other place I’ve been to before! And their price point is usually always cheaper than the other places — so take a trip over there — you won’t regret it!