1st Class Moving & Storage of Tennessee

My name is Bryan. I live in Atlanta and am moving to Covington with my Fiancé who currently lives there. My story starts with a phone conversation and ends with one of the most horrendous days of my life. The owner of First Class Moving is one of the most abrasive and pitiful people that I’ve ever had the privilege of knowing. He’s has absolutely no scruples, will lie to you at every point of the move and then curse you out if you demand satisfactory performance.
Wednesday, March 28.
I called his office and was searching for decent moving deals and we spoke for thirty minutes. He promised his guys were professional, had insurance, licenses, and would get everything moved without a hitch. We were moving from Bartlett to Covington to a storage unit. We agreed to move on Thursday, March 29. I was driving from Atlanta to Memphis on Thursday afternoon and he said that they would finished by the time I arrived. The move was supposed to start at 3:30 PM
Thursday, March 29.
Chris, the owner, called my fiancé at 2 and started asking if we could pay in cash. Multiple times he called her and started negotiating this point and since I was paying for the move she directed him to me. He called me and since I was driving from Atlanta to Memphis, I had planned on using my credit card to pay for the move. Later on I find out why he needed cash so desperately.
I called him at 3 and verify a correct eta and my fiancé arrives at her house, ready to move her stuff. He doesn’t respond to me and then calls me back at 3:15, saying that his guys would be a little later, about 3:45. Now his favorite statement is that they will be there in twenty minutes. He says this about forty times throughout the next three days.
He keeps saying that his guys will be there soon, yet at 4:30, they still haven’t arrived. Why? I found out from his guys that they were moving someone elses stuff that during that time frame.
I’m aggravated at this point but my fiancé and I decide to give them another chance and do the move early in the morning.
We stayed in Covington at a hotel and left early in the morning about 7 am to get to Bartlett at 8:30, which was the negotiated time from the prior afternoon.
Chris, once again, is extremely selective about answering his phone or texts, and leaves me with they will be there in 20 minutes, this is at 8:40. Ten minutes late again.
9:00– The movers arrive in a truck that looks like its on its last two legs, which we find out later it is. The two movers are former felons, nice guys, professional movers who I would use again with my own damn truck.
They prepared our furniture and made sure all dings were marked and recognized. I can’t see this enough, they were excellent movers.
The lead mover said that they were told to be at our house at nine by Chris.
10:08– We leave, fully packed in the moving truck. We have a 35 minute drive to Covington.
10:38– We noticed the movers are driving about 25 miles per hour on the interstate and they pull over. They start up again and black smoke billows out of their exhaust. They finally pull off the interstate and start going again and this time they pull over on the 2 lane highway off the interstate near atoka?
10:45– Chris responds saying that he’s sending one of his trucks up and they will be there in 20 minutes.
11:05– I called Chris again and he doesn’t respond for fifteen minutes. Says that they driver is on his way.
11:10– I speak to the drivers. They don’t have a phone to call their boss. They can only text them on their «Cricket» phones. I started a conversation with the guys. They are both cash movers. They receive 12 – 15 $ an hour and have absolutely no money on them to get a taxi back to Memphis.
11:35-All of this time on the highway we can being passed by semi-​trucks, car, trucks, and industrial equipment with my fiancé, myself, and this moving truck behind us. INCREDIBLY DANGEROUS!!!
11:40– We called Chris again fifteen times and he never answers us. He ignored all texts
12:30– I call other moving companies and they are all busy. We call her family to get a uhaul and come unload it for us. Chris demands that when the trucks get there that we pay his men for their work. We get into a huge argument.
13:00– We call the police department and they arrive and threaten to tow the truck and help us get on our way.
13:15. I find out when their truck does arrive that neither one of the movers has a valid license, in fact, they are both suspended. The new truck driver told me that they couldn’t find the keys to the truck and then were finishing another move before coming out to us.
The movers then take off with our stuff and he didn’t find them for another hour and we couldn’t call them, and Chris was ignoring our phone calls. The guys actually did help us move and I paid them cash. This was the absolute worst experience that I’ve ever had and I spent six years in the military. DO NOT WORK WITH THEM!!!

If I could give no stars I would. My stuff was picked up and held for a week while I found a place to live across the country. Upon notification of residence I was told my stuff would be there within a week. I was without any items: furniture, clothes, dishes, pots, pans etc. for six weeks. Then, when they finally showed up, it was at 2:30 in the morning. If ANYONE deems this acceptable behavior, especially from a business, I’m shocked. They showed up with only a driver and I had to call my friends to unload the truck. Isn’t that what I paid 4K for THEM to do? On top of all that, all my wood furniture was either completely ruined, or so badly damaged, I couldn’t fix it. I would never, under any circumstance use this company again.