Advantage Pool Service LLC

Wish the customer was a little more consistent. More times than not, I call and get the answering machine. And no one ever returns my calls when I leave a message on the voice recording. However, if I do by chance get speak with someone when they answer, they are very pleasant and quick to respond to my needs.
I have had no issues now that I’m on a bi-​weekly schedule to clean my pool. They show up when they are supposed to and my pool looks good.

Horrible service. I have had nothing but problems with this company. My husband is in the army and not here to service our pool so I hired this company. They will overcharge your cards, break your pool supplies and lie to you. Do not use this company unless you want grief. And don’t dare to complain, Fred will hang up on you!

Very unhappy with this service. They make me wait for them whole day and never showed up. I will never used them again. For my money I could get a real pool service. I don’t want to wait over four unknown amount of time for it to happen.

They did an EXCELLENT job on our pool. Our vinyl pool liner was worn and ripped, so we hired them to replace the liner. Their price was highly competitive and they were very responsive.
When the replacement liner arrived, they removed the old liner and we discovered that a groundwater problem had effectively destroyed the concrete bottom. It needed to be completely repoured, so we contracted them to do that.
The work turned out to be very difficult. The groundwater made it almost impossible to pour new concrete. After an initial attempt failed, they actually buried a pump in the ground to remove water from the area — knowing that the pump would be lost at the end of the job. The work looked much better after the second attempt, but Advantage was still not satisfied. They came out a third time to make some minor fixes and that result came out extremely well.
Finally, they finished installing the liner and opened the pool for us. If there were 6 stars for a rating, I would give it to them. Despite a job that they probably lost money on, they kept at it until the work was right. Customer service above and beyond the call of duty! It was everything you could hope for in a difficult situation.

I have done business with advantage for two years, however I switched providers this weekend. They have been great at answering all my questions and even were understanding when I couldn’t provide credit card info because it was stolen. I called back in a few weeks and updated it. I’m not sure what happened these last few weeks were I asked them to check out the Polaris because it wasn’t working properly. The first time they fixed it, but it stopped running again. I asked them again, and it’s still not working. I was also charged about 100 for a part I was not aware I was going to pay for. Anyways, I just got tired of asking them to look at the Polaris and fix it. It’s only two years old and should not be having any issues. Last year it was working fine. So, I expected a more thorough service but it didnt happen. Also, they raised their prices this year– which is understandable, because everything is going up. I switched because when I ask for something to be looked at or fixed I don’t want to wait over four weeks for it to happen.

Just had the pool service button up the pool until next spring. We needed a pool pump cover as the old one was cranky at best. Very satisfied… great company with exceptional customer service.
To lower water level I keep forgetting:
Service mode, turn waste valve open and hit filter pump. Do not walk away, cook dinner or leave the house or it will rapidly drain the pool, burn up the pump and cost a fortune!