AFC Doctors Express Urgent Care

They got me in fast but that was the only positive. The people at the front desk are RUDE on the phone and in person. I am just shocked but I’m assuming it’s because they deal with a lot of stuff all day, possibly?
The biggest issue for me is I called ahead to check the price but when I got there it was a lot more. In fact right in front of my the doctor went up on the price of the shot 3 times. He knew I needed it and didn’t want to go anywhere. I didn’t have insurance so I had to pay out of pocket.
Sadly I’ll probably go back if I’m visiting and again and need help because it is in a good area, easy to get to and quick. I still have to give it 2 stars just for the unnecessary hostile vibe most of the workers and doctors give off there. To be fair I have found this to be the case at most Urgent Care places and certainly the 5 or 6 I called in Memphis were all very rude except one. Which is so sad because when your sick and feeling bad, the last thing you need is someone who just doesn’t give 5 cents about you.
Hopefully this review will get them to re-​evaluate the staff and the way they act and help them find a solution so they are happier and nicer.

These types of places can really be hit or miss. My own experience was very good. I waited no more than 10 minutes, the staff was pleasant, and the facility was nice. For me, it was convenient and helpful.

The nurse who took my blood pressed down on my arm while removing the needle, breaking my blood vessels and resulting in massive bruising up my arm that lasted more than 2 weeks. The rest of the experience was average but I’d definitely look elsewhere.

I came here for the first time as referral from a co worker. I had been sick with sinus cold for 7 days and couldn’t take any longer. Front desk was nice and wait was less then 10 minutes. Saw the doctor quick and I was on my way back to work.

Very happy with the services provided by Doctors Express. I went in on a Friday morning and was seen by the doctor within 10 minutes. The doctor was extremely nice and explained in detail the tests she was conducting and the medicine she was prescribing. The next day the office staff called to make sure I got my prescription and to see if I was feeling better. Since I wasn’t, she consulted with the doctor and gave me follow up advice.

I’ve made two visits to this facility, one in Nov 2013 and the second just a few days ago in Jan 2014.
Can’t say I’d want to go back again. If I need urgent care in Memphis while I am still on a work assignment here I’ll check out one of the many other competing facilities in the area.
Was not happy with the medical assistant yelling out the amount of each patient’s co-​pay so that everyone else could hear it in the waiting room, which she did on both visits. Nor was I happy with her apparent complete inability, during the «triage» portion of my first visit, to read a sheet of paper on which I had listed all my medications, prior hospitalizations and other pertinent medical info.
On my second visit this individual insisted I had to pay a «past due balance» on my account that I had paid electronically a month earlier. I used my iPad to show her proof of payment using my bank’s online account management tool, but that did not seem to mean much to her. Only after another employee said there are problems with their accounting system did this individual back down from trying to extract a second payment from me.
The bill Doctor’s Express sent my insurance company after my first visit was a shocker. Around $ 800 for a minor incision/​drainage of a small (put painful) boil during a physician «encounter» that may have lasted 10 minutes at most. My insurer quickly knocked down the amounts charged to a more reasonable level and outright refused to pay several hundred dollars in questionable «upcharges» for «treatment in an urgent care facility» and «special services.» Not sure what the «special service» I got was.
Interaction with physician (different doctor than the one I saw on the first visit) on second visit was less than optimal. She chewed me out for objecting to the «shakedown» by her medical assistant described above, and was rather abrupt and hurried, except for the time she felt she needed to take to tell me what a terrible person I am for not kowtowing to her assistant’s demand for double payment.
Go elsewhere, in my opinion. I will.

There almost 40 minutes, saw one person leave. I agree with they other comment. They only activity we observed was three shoutings across the room for people’s names. Oh yes and a shout out across to a patient… Your copay is $&@$&$, insinuating to bring your butt up there and pay… Is copay info HIPPA confidential… there were people leaving as got to a point of standing room only. Maybet perspective would change if I saw the dr. But that would have taken hours,
Would give a zero if Unilocal would let me

The «bedside» manner of the front desk staff is not great! She is yelling across the room people’s charges. No privacy about your medical history. Could use a class on HIPAA do’s and dont’s. The doctor is really nice and she seems to genuinely care about what she is doing!