Gould’s Day Spa & Salon

This is my first time at Gould’s Poplar Plaza and my first time with JoAnne. Time will tell whether the rating goes up or not but for now, I’m delighted with my experience. JoAnne is a seasoned pro, and it shows, both in her attitude and in her results. The salon is clean, the staff polite and efficient. Overall, I am happier with my experience there than with most places I’ve been to in Memphis. Recommended!

This was my first time coming here and I have to say I was pretty nervous. The nice ladies at the front desk assigned me to Ellen for a haircut and style. My hair was pretty long and needed some serious attention. I have to say Ellen was wonderful. She listened to what I had to say and she tried her very best to get my hair to look like what I had in mind. She kept me in the loop every step of the way to make sure I wasn’t just sitting there and freaking out. I would definitely come back to this place and would request her. She shampooed, cut, and styled my hair with a good blow dry. Cost $ 45 (without tip). I would recommend this place to others in a heart beat.

A friend recommended the spa at gould’s for fabulous massages. She certainly steered me the right way! I saw Ronny and he was extremely professional and gave a fantastic deep tissue massage. I will definitely be booking another massage soon! I have also heard Valeria is great as well.

Disappointing. The staff was nice enough but the facility (Peabody Hotel) badly needs updating. Relaxation massage was nice enough for me but my girlfriend who got the same spa package had an uncomfortable experience with a therapist that had long nails– ouch! The facial was a bit of a waste. Felt rushed, poor communication about the products use and sat for 15 minutes with my hands wrapped in plastic bags that were then put in warmers.
The facility was fairly clean but not great (shower floor was slimy icky). We had ‘lunch’ as part of the spa package which was hosted in the corner of the locker room where a bunch of other women were chatting. Not very relaxing. Skip it and save your money for more BBQ.

I love this salon. I should’ve never gone anywhere else but my original stylist left and I tried another salon. Big mistake! I had to book an appointment with Goulds to repair the damage of a terrible cut and color. I saw Kristin who is phenomenally talented with color and made a few chops on my hair. I couldn’t be happier.

For my birthday, my husband booked the «Spa Day of Beauty» for me at Gould’s. I was so excited!!! It mostly lived up to my expectations, with a few minor disappointments. First was the facial. The girl was super sweet and professional. The actual facial felt great, but the description said to also expect a face, neck, and shoulder massage (which is part of why I chose the facial over the massage, because those are the parts I wanted massaged anyway)…what I got was a few rubs I could barely feel on my face and neck, and I don’t think she even touched my shoulders. Next was lunch in the «quiet room» which was great! After that was mani/​pedi, which according to the description was supposed to be a Paradise Fiji Mani/​Pedi, but what I got was the basics. I had really been looking forward to the different treatments, but the nail tech seemed pretty stressed/​overwhelmed and I don’t like to rock the boat, so I didn’t say anything. She did a great job, and my nail polish lasted 6 – 7 days, which never happens (the longest I’ve ever gone before without chipping is 2 – 3 days). Anyway, it’s super expensive, and mostly great… maybe I just need to learn to speak up? But it would be nice if the descriptions in the book they give you when you get the gift card were accurate so I’m not expecting things I’m not going to get.

Great environment!!! Anna Williams cut my hair and she is awesome!!! The shampoo smells so good! Trim with no blow dry only $ 30 :)

I needed a last minute hair trim and eyebrow wax the other day. I called, and of course, they fit me right in! They did an excellent job! I can always count on Gould’s to fit me in last minute!

I want to give this spa a really awesome review but I guess it doesn’t matter because for some reason every single review I have written has been sent to the not recommended portion of the page. Every one of them. Hmmmm… makes me wonder… anyway, my review is good but I guess it doesn’t matter since it can’t be viewed?!? Wonder who I should ask about this? If you do happen to read…, any suggestions?
PS THIS SPA REALLY IS AWESOME!!!

I’m only giving 4 stars because of my initial reception. I booked a massage and facial for my mom. We both throughly enjoyed our services. The service was so serene and my masseuse was professional and attentive the entire time. Book Valeria on your next visit. The receptionist staff, however, were not as pleasant. When I walked up, they did not want to interrupt their discussion to acknowledge me. Then, much like a government office, there was no hello just a «what’s your name?». Add all to this the young was loudly smacking in gum and you can imagine this is not the way one envisions beginning a spa experience. My suggestion, if I may, make sure your receptionist staff are as professional as your other staff. As they are the customer’s first point of contact, it makes a big impression.

Truly disappointed.
I’ve been coming to this hair salon off and on for a few years (I travel a lot). The gal I usually see was booked and I needed to get in quickly; I specifically asked the receptionist to see «someone who was known for being good with brunettes transitioning to blond hair.» This was important because I had a bad color (too dark) last fall that set me back in my transition.
I wanted someone good with that sort of color and needed some advice on where to go next. The gal I got brought me down VERY light; panic’d about her work and then toned me twice. Guess what? I’m a freaking brunette again — and it’s not even a pretty color brunette.
Thankfully we’re always about a month away from a better color, right?
At that point I had already been there 2:15 and she was late for her next appointment. I could also tell she was pretty upset about her work and hey, I’m a nice person, so I wasn’t going to get nasty about it. It wouldn’t have mattered anyways because I’m not going back there to have it fixed. What happened didn’t truly sink in until I got home anyways and got a really good look in the mirror. I absolutely hate my hair right now.
The only saving grace to this visit was that I had a substantial credit on file. I won’t be back.

Went to Paris (Poplar Plaza) for a haircut based on a review from here — she’s amazing. Fast, friendly, knowledgable, and professional. I had a lot of questions about products, and she answered them all without trying to push me to buy anything. I’ve lived in several places across the country and have been to many salons — she’s one of the best!
Very professional, courteous, and knowledgeable staff also. From my initial phone call to book the appointment to the time I walked out the doors, everyone was great. A very positive and refreshing experience. Definitely going back to Gould’s and to Paris.

Ladies, I am going to hook you up. I was hesitant because this means that her scheduling might get more hectic, but…
If you need nails or acrylics done that look NATURAL (like if you just broke one or two nails and don’t want to have to take them all down), Cassandra is your girl. Seriously, flawless. Even before she had painted the acrylic looked like a natural buffed nail. I cannot brag on her enough! And now I have *finally* concluded my thorough, primary research– heavy search for the best nail tech. She’s seriously the shit.

Like most people, I am extremely picky when it comes to my hair. After being fed up with not having a hair cut in 6 months, I decided to go to the first stylist in Memphis I could find that had decent reviews and an appointment within the next 48 hours.
I am so lucky to have found Paris at Gould’s Poplar Plaza. She has given me two of the best haircuts of my life, and I have referred her to everyone looking for a new stylist. I go in for a dry cut and I am out in 15 minutes max. She is kind and easy to talk to, and knows exactly what I am looking for when it comes to layering hair. I won’t go to anyone else in Memphis!

I had a blow out here for a formal event about 6 months ago and booked myself at Gould’s after checking on Unilocal.I really can’t remember the name of my stylist and I wish I did because she gave me a gorgeous blowout. I have paper straight hair that doesn’t hold any curls or volume and my blowout lasted the whole night. It was gorgeous and I had a lot of compliments from friends, who were mostly impressed by non-​straight hair after seeing me like that for almost 4 years. Loved it!

LOVE GOULDS! i’m getting my hair done next week and i couldn’t be in better hands!

Amazing customer service. Once I posted that, within a few days (if even that), they reached out to me trying to correct the situation. Needless to say, I’m extremely impressed. They truly care. Thanks, Gould’s!

I used to avoid spending money on my hair and look for affordable alternatives such a beauty schools or discount places. Then I met Rodney who insisted I come see him. I worked in a pretty big office at the time and it seemed like all my coworkers came up to compliment my hair, as did my friends in acquaintances. I took this to be as people being polite when you see someone has changed their hair but then I started getting strangers complimenting my hair! That was two years ago and now I’m just used to ladies in target stopping me to talk about my hair. And here’s the thing: I’m super lazy about it, I let it air dry every morning, very rarely use product, and even more rarely use any tools; all I have to do is remember to book an appointment with Rodney every 7 weeks.
I do need to give the disclaimer that Rodney is now a good friend, but the strangers in target are not.
In addition to great hair, this location offers full spa services. I can’t even get an appointment every time I call for a pedicure so they must be amazing — the chairs are super nice looking, way fancier than nail salon massaging chairs.
Downstairs they have rooms for services and a room where the old bank vault used to be where spa lunches are served or bridal parties can gather, it’s pretty cool.
Everyone here is very nice. During the colder months say yes when they offer you a beverage — the hot chocolate is amazing.

I went to Gould’s at Poplar Plaza for the first time after a hair crisis. Everyone there is really friendly and outgoing. I randomly got set up with a stylist named Brooks. Thank God I did! She is like Jesus. She works miracles! Super sweet with epic skills! I finally found a stylist that I plan on returning to.

I usually fall in love at first sight — head over heels, immediately.
Well, that didn’t really happen with my hair this time because I have become so jaded due to the past.
I sat down in the chair and had my story ready: I had been really busy due to finals, work, family, my best friend’s wedding, and the holidays so I did the unthinkable — I used box color to hide my roots. The result was not good and I knew he was going to judge me and tell me what an idiot I was. But Keith didn’t do this. I liked him immediately.
I told Keith that I wanted to hide the red but keep my hair very dark and didn’t want to take any length off — just trim and add layers around the face. I was scared, because most stylists take too much off, but he did exactly what I asked.
When he was finished, I liked my hair color and cut, but I knew (because of my past) that the red would be back with a vengeance in a couple of days and I would never be able to style my hair as cute as he did. Well, I was wrong. The first time I’ve been wrong about this type of hair issue I might add.
It has been over a week and the red is not there, still the chocolaty brown I asked for and my hair is so easy to manage. My boyfriend loves the layers and keeps remarking how healthy and shiny it is. I can’t wait to go back to Keith because it seems I have finally found my holy grail of hair care!