Holiday Inn Hotel & Suites Memphis – Wolfchase Galleria

This is a very nice Holiday Inn. The rooms are spacious, particularly the suites. Sound control is good: you don’t hear your neighbor’s TV when trying to get to sleep. The area has plenty of restaurants nearby. You can find a decent Waffle House or IHOP for breakfast and avoid the overpriced hotel restaurant breakfast. Of course, the hotel restaurant may serve good meals, but I didn’t give it a try, preferring to judge it ahead of time. But I digress…
A few points to keep in mind:
(1) If you are platinum with Priority Club, be sure to as about the free upgrade to a bigger room. Do not assume the front desk staff will do so unbidden. I asked and received an excellent two-​room suite. A colleague did not ask and only got the standard room. Always a good idea to ask anyway, but more so here.
(2) If you like to take the stairs instead of the elevator, you can’t get there from here. At least you cannot go up via the stairs. All the stairwells lead to doors to the outside of the hotel, and the doors are locked from the outside. You can get out but not back in. At least there are two elevators, and the waits are pretty short.
(3) The neighborhood is a decent suburban area, not the sketchy downtown streets of Memphis. Yet for some reason the hotel has a security guard on duty in the lobby. I did not see any signs of imminent crime, but the guard was there every morning.
(4) One last point. Your GPS may take you through a mall parking lot. You might turn onto roads named «alley.» You may think you are headed to the end of a parking. Do not worry: you will end up at the hotel near a dead end of the street.

Drove 12 hours and to find out my room is not available… fully booked… Was not warn, no calls… no email. Trying to give me another holiday inn 30 minutes away. Too Tired from driving. Who wouldn’t get mad.

The hotel was nice and in a great area. Plenty of shopping and places to eat nearby the hotel. The room was great. My only complaint was the group of people across the hall. They were very loud and stayed out in the hallway talking late at night. We had a long drive the next morning so I mentioned it to the front desk when I checked out and received a discount for that night of our stay. They were very understanding and apologetic.

The hotel is nice, but the room smells like cigarette smoke, and I’m currently sitting in the pitch dark due to a blown breaker or something. The whole hotel is dark.

POS wireless– spent 30 minutes each night trying to connect. The wireless system is antiquated– don’t bring your iPad– blackberries only!
Ps the people are nice here but for fucks sake, update!

The room itself is great, very spacious (stayed in the basic king room). The beds are very comfortable, as are the pillows. The bathroom is also great, lots of counter space and the shower itself is big (though word of warning: it’s a walk-​in shower so there’s no bathtub, I liked this feature but I know some wouldn’t). It was a little weird to keep the towels *in* the shower but they didn’t get wet, just a little odd to me.
The one thing that did annoy me though was the front staff people when I checked in. It was late, I was tired… they weren’t horribly rude or anything, just a little unprofessional, more concerned with talking to each other than me, the customer standing at the desk waiting to check in.
This location is very nice looking though, it’s a flagship location or something like that, given that HI was founded in Memphis. There’s a little tiny museum in the lobby where you can see what the first location looked like. Pretty neat.

Great Hotel. I generally prefer the holiday Inn Expresses but this hotel is awesome! I will definitely stay here again. Also near lots of places to eat and do other things including shopping. Check it out!

My original post about this hotel was very negative. However, I found a very helpful employee who more than made up for the initial trials. I am now happy with this hotel and would recommend it. If you experience any problems while staying here ask for Corbin. He is the best!

49 year old white male business traveler.
I usually stay closer to my work area, but I like to try new places, so I gave this Holiday Inn a try.
Pro’s — Rooms were very clean and comfortable. Have all the traditional amenities a business traveler needs. My favorite thing about this hotel, is its location to local restaurants. There are five nice places to eat within walking distance, along with a mall and movie theater. Pool and hot tub were nice, although the pool was cold because it is indoor. The lobby had free coffee most of the time. There is a full restaurant and bar, although it was very quiet.
Con’s — it was about a 30 minute drive to my work (May not be a con for you). The traffic on the expressway and near by streets is very heavy. I got caught in rush hour once and it took 2.5 times long to get here. Room service is a wreck. They do the absolute bare minimum. They don’t pick up anything in the room, they just make the bed. I like coffee in the morning, so I had to pre-​trip the coffee maker at night. I would always need to go down stairs and get coffee or other supplies. I was here for a week and They didn’t ever empty the ice bucket and replace the liner. Never emptied the old coffee from the coffee maker. If a dirty plastic coffee cup was left on the counter, it was there when I got back at night. I don’t leave I big mess behind, but when I am paying $ 135 a night, I do expect the basics.
Lastly, the wireless is extremely slow. Cannot watch movies, just basic email. My ipad could not even maintain a connection.

I have no complaints. No it’s not the Hilton or some very fancy hotel that the super rich stays at but it has everything i need. Clean, clean, clean, and I had no problem out of the staff.

Good hotel for the value. Room is very clean and beds are comfortable. Always stay here when in Memphis for work. Food selections are somewhat limited in restaurant and drinks are pricey but you are within walking distance to many decent food chains in the area.

Full disclosure — I have not stayed at this hotel, but rather attended their recent re-​branding open house.
For the event, they were serving fabulous-​looking food, were offering tours of the property, and were handing out gift bags, all in an effort to promote the chain’s 4 year, $ 1 billion re-​branding.
Now, I have to give this place props for an amazing renovation. They have a small restaurant and bar now, along with flexible meeting space on the first floor. It’s not your mama’s Holiday Inn! The guest rooms are also pretty impressive — definitely a cut above the usual mid-​range property. And the glass roof over the pool that opens is a major wow moment!
However, when I was walking around in the corner suite that they were showing, I thought to myself, «This is a $ 150 hotel room.» And when I looked it up, yup, it’s a $ 150 room. Which, to my mind, is way too high for a Holiday Inn in Memphis, no matter how nice. At that price point, I would never, ever suggest it to anyone. So while I commend their efforts, I have to wonder if they may just be pricing themselves out of the market.

Amazing hotel which has reinvented the way people want to stay at a hotel for a few days. If I worked in the corporate world I would definitely go this place to relax my body and mind. Thanks Unilocal for giving me a chance to see what things are coming around the bend.

the renovations in the hotel are amazing. Obviously it is a Holiday Inn, but I am impressed. The rooms are spacious, and it is chock full of amenities. The hotel staff was ice and gracious. Very positive to see the steps that IHG is making with their biggest name brand. The location is very close to the Wolfchase Mall. Also, the interstate makes access to the whole city easy.
Good job, Holiday Inn.

This really is one the nicest Holiday Inns I’ve stayed at. Good location close to all the best shopping in Memphis with a lot of good food choices as well. I will stay here again next time I’m in Memphis.

One of the best hotels we stayed at on a recent trip. Service was beyond fast & friendly, and employees went the extra mile to let you know they cared. My daughter got sick overnight and instead of freaking out, the overnight desk employee did everything he could to make us feel at ease.
Amenities were top notch and the beds were crazy comfortable. I slept like a baby and woke up feeling refreshed.
The property is nicely appointed, clean and well kept. If you’re in the Memphis area, stay here, some southern hospitality will do you good!

Based on David P’s review, I guess there is some variation in the rooms. Mine did have a tub and shower. It also had a decently large tv swiveled on the wall. I do like the sound of that shower that he had.
Regarding the quality of the room and hotel in general I can only say that it looks like the Wilson family is back in the business of good hotels.
My family and the Wilson family were friends in Memphis and all during my childhood we could stay nowhere else but a Holiday Inn or something they recommended.
Needless to say that as the quality slipped, that was a family tradition that I did NOT carry on.
But I was booked into this hotel by someone else and was blown away by the great service, friendly staff, and comfortable rooms.
This will be my stay over spot in Memphis from now on.
And I will give Holiday Inn a good look for my next trip as well.
BTW, wifi was a little slow but the place was packed with students attending something at Cordova High School.
And even with that going on, the place was quiet.

I had to come here on business. Hotel staff was nice and the place was clean. This location seems to cater to large groups who utilize their conference rooms. If you come here for work, it is in a great location. There are plenty of places to eat and shop. It’s also on the east side of
Memphis so it’s a nicer part of town. The only downside to this place is the restaurant inside. Decent place to have a small drink but eat elsewhere. Breakfast buffet was horrible. Dinner wasn’t much better. Overall, nice hotel but bad food.

Moms, let me let you in on a gem of a secret. This place rocks for birthdays. I can’t take the credit; a friend of mine came up with the idea back in December. You rent a suite, let the kids have a sleepover (maids do the clean-​up!) and utilize the pool area for the party while you’re there. I didn’t ask exactly what it costs, but I hear that it’s less than places like Pump it Up or Sweet & Sassy. My daughter has been there twice now for birthdays, and both times she leaves saying that this is the place she wants to have her next birthday. Definitely outside the box and worth considering if you have children.