Holley’s Automotive

Took my car in to evaluate an acceleration problem before a long business trip. Holley told me my R front ball bearing was making sounds, which I had never heard, but he offered to change it out for relatively cheap. Switched it out and the ball bearing was being louder than before. Returned to have him look at it; he said the ball bearing wasn’t installed correctly and had broken. Went to replace it and stripped the axle. Said he would have to order the axle and install it later. Tried to leave town for some biker festival without replacing the axle. I demanded he fix his mistake so I could use it for my business trip. He refused and argued with me for two hours until he said one of his mechanics would fix it the next day.
The worst service I have experienced with any car repair shop in Memphis. Don’t ruin your customers’ cars and then refuse to correct your mistake because you have a party to attend.

I took my car into Holley’s Automotive to see what’s wrong with my AC. They worked on it and could not find the problem. That cost me $ 157.00. The owner told me that he would roll that figure over into putting a new AC in, which would cost around $ 1200.00. I found a competent mechanic who charged me considerably less so I went with him. As the new guy started work on it, he could not disconnect the line that had the orifice tube in it. He and I made a decision to take it back to Holley’s Automotive – because they had installed the orifice tube when they were trying to find the problem – to disconnect the line. The owner said that he wouldn’t charge for the labor but he would charge me for the part (the line that we were trying to disconnect).
I reasoned with him that since they were the last people to touch it he should get me a new part, no charge. He said no way. He said that the part would cost $ 93.00. I told him that I wasn’t going to buy the part. He insulted me and walked off. He returned to say that he would tell the mechanic to stop trying to disconnect the part, he would give me the part and told me to never come back there. I waited until his mechanic put things back together and went over to the owner. I expressed to him that I don’t like to argue, that I had a business in another state and if a customer was displeased with anything I would cheerfully do what I needed to do to please the customer. He shot back with a passive aggressive statement about my not having the business anymore. I told him that he said the wrong thing. He admitted that he had but never apologized and then he told me that I was a bad customer. I told him that he lost a customer and he just laughed at me.
The owner is argumentative and he acts derisively towards you if you ask him questions about something you don’t understand (as he did the day before when I bought the problem to him). I recommend NOT taking your car to Holley’s Automotive unless you enjoy being insulted and overcharged.
I wish that there was a way of rating them no stars.