Quality Suites I-240 East-Airport

This is actually my third time staying at this hotel the first two times I didn’t have any bad experiences. The room was clean the beds where comfortable everything was in order. The receptionist was nice they were very accommodating and helpful.
This weekend there was a small problem. My first time staying in a smoking room. I drop something on the floor by the bed and when I reached out to pick it up I noticed there were cigarette butts on the floor. And I noticed the floor around the bed has not been cleaned. Immediately notified the front desk receptionist they sent room services up to vacuum the floor again for me. They apologized for the inconvenience. The stay was great.

Two stars instead of one because there were no bugs or mice visable. Day time attendants were ok, not too helpful but not upsetting inept. Room was big. Beds were clean. That’s were it ends.
Bathroom door stuck terribly when closed. Shower cracked & (shower & ground) floors dingy. The place was in definite need of face lift. No water pressure on shower but sink water was way too high. Room only had decaf coffee.
Upon leaving at almost 6am, attendant was laying on couch. Asked if there was coffee available. He said yes fresh brewed, while still laying down. There was a little left and it was barely Luke warm. We checked out by basically telling him so while he still remained on the couch in his relaxed poSition.
Worst quality inn suites I’ve ever been to. Should have looked here before reserving.

Disgusting. Disgusting. Disgusting. Stay away from this place. Was forced to stay here because of a delayed/​canceled flight and wow was this a pitiful place to stay. The place is falling apart, the whole hotel smells like wet dog poop, the rooms are disgusting (looks like they’re never cleaned). On the plus side… there’s hair, stains, and even a wet floor to greet you!!! I’m being sarcastic… this place is probably worse than sleeping outside. Stay away!

The two women that were working the front desk are ignorant and they don’t care about your complaints. The hallway reeked of smoke so I reported it and the girl just stared at me then asked my name and said ok and when I walked away I heard them laughing. Later in the night I called the front desk 3 times because I was woke up at 3 am by the people across the hall. Security had to talk to them constantly. They were getting into verbal altercations, continuously having people in and out their room, and playing loud music. I opened a book in my room and a piece of weed fell out. The smoke smell is so bad my nostrils started to hurt. This is a terrible hotel that doesn’t enforce their policies. I opened the couch to let out the bed and there is Cheerios, chips, and other old dried up food under it which tells me they don’t clean very well. I would not recommend this hotel, especially if you want sleep.

These reviews couldn’t be more spot on. Same story: flight cancelled and recieved voucher from American. The room was dirty, the all drains + toilet clogged with thick unescribable film — although somehow that wasent the worst part. Small beetle like bugs crawling on the walls and smell of smoke that was impossible to disregard. Also: when I checked in there was a man attempting to break in the back door. My advise: don’t take the voucher. Ask for the AA rate at the Fairfield down the street

I should have read the other Unilocal reviews before making a reservation here. If you drive to this hotel at night it gives the impression that the hotel is located at the end of a desolated street. And although the title says Airport the airport isn’t close.
After checking in, we went to the room. It didn’t take us more than five minutes to realize that we couldn’t stay here. Room was in desperate need of renovations. Tiny TV’s, couch with stains, bedsheets with what looked like black marker stains and cheesy old carpet was just some of the things that could be observed in just a few minutes.
I went back down to the lobby and spoke to the woman that checked me in and told we probably weren’t going to stay. I then proceeded to check downtown Memphis hotels. I ended up paying $ 100 more per night but it was well worth not staying in this hotel.

I foolishly made a reservation at this place for my son and his girlfriend on their way to New Orleans BEFORE!!! I read the Unilocal reviews. After reading the reviews I tried to cancel the room reservations. major hassle. My son and his girlfriend showed up and they freaked. Thy ended up at a hotel down the street. The front desk did cancel but I feel its my responsibility to leave a review.
Marie from Boston

I’m shocked at the negative reviews of this place, as I found it to be very clean and comfortable. I travel quite a bit & have found myself in some of the worst places, but that doesn’t include this place. It was a pleasure to stay here and I would love to come back if ever in the Memphis area again.

The main thing about this place is the location. It is a little difficult to find, but just drive towards the big Marriott and you will find Comfort Suites at the end of the road. That is really what I like about it. Memphis can present some security problems, but unless you can afford a gated hotel, this is a great option since it is at the end of a street with no outlet and feels more secure than being directly on a busy road.
The lobby and breakfast areas are modern, clean and nicely equipped. Breakfast has the standard waffles, pastries, cereal, eggs, etc. The room was larger than normal and newly painted. Large granite vanity, good water pressure in the shower, nice picture on the TV, and a large sitting/​desk/​mini fridge area.
Bedding was fresh, multiple large fluffy towels, clean carpet. Furniture was hohum, but this place definately exceeded my expectations at $ 84 a night. Wish all the Comfort Inns were at this standard. Would recommend this one. Eat at the Half Shell… best seafood in a long time.

Ugh. Due to a cancelled flight out of Little Rock, getting to Memphis for a flight the next morning was my only choice. I re-​rented a car & drove the two hours to this hotel, which my airline comped.
Facility is OLD, DIRTY, POORLY KEPT. Staff was nice. Location was OK.
I wouldn’t stay here again, even if it was comped.

This hotel is supposedly 100% smoke free. Open the door to the room, smoke smell. What’s that tell you?
Staff didn’t seem interested in much when I arrived or departed.
They had rented out their meeting room (across from my room) to choir, who sang their hearts out until 10 pm. If I had needed sleep during this time, I wouldn’t have gotten it.
Parking is tight in the front of the hotel, but the rear parking lot is large.
I won’t be back.

Full hotel on weekend horrible smell, cigarette burns on couch, sloppy sealing around bathtub no sealing on windows ready for highway noise?
Stay away.

Gross. Thanks to Delta for completely f-​ing up my travel plans, I spent a night at this hotel before getting on my way back to Boston. First of all, the «shuttle» that takes you from the airport is actually not a shuttle (in my opinion). It’s a mini van, which can only accommodate 7 people. Ordinarily this might be fine, but when there are 200 pissy people who just had their flight cancelled needing a ride to this creepy hotel, that mini van aint gonna cut it. The lobby area was clean and was certainly renovated more recently than anything else in this hotel. My room was nasty. For whatever reason they put me in a handicap room– no big deal except that it had one of those wands in the shower rather than a regular shower head, and there was no way to attach the wand to the wall… so you had to hold the wand the entire time, which made showering a bit of a challenge. Oh, and the tub had leftover water in it from the last person… yuck. Dirty carpet, lots of cigarette burns, and my favorite feature was that one of the locks on the door was busted. Now I had no choice where I stayed, since Delta was footing the bill, but you do– so make the right one and skip this place!

We stayed there for three nights in ⁴⁄₀₇ and it was a MISERABLE experience. We had many problems and the place was rather awful, plus the desk staff were incompetent. Some examples of what we encountered: My husband almost fell while taking a shower because the tub was very slippery. He tried to grab ahold of the «grab bar» and it came out of the wall! When we told the (daytime) desk clerk about it the next day, he didn’t seem concerned (I wonder if a lawsuit due to injury would have helped…) — and even though we were staying there for two more nights, the grab bar was never fixed (!). Also; the fire sprinkler was covered up with some type of material and we told him about it — but that, too, was never fixed. Another problem: there was an odor of cigarette smoke in our (non-​smoking) room and it persisted throughout our stay, much to our dismay (but unfortunately there were no other non-​smoking rooms available). The eating area (with the free continental breakfast) had a really sticky floor — but after I mentioned it to the desk clerk, that was the one thing he had rectified by the next morning. I finally forced him to deduct the cost of our room for one of the nights. The only bright spot was the woman who cleaned our room; she was very sweet.