Roadshow BMW

Horrible service! I am a recently separated veteran so I moved around a lot. I have been to many BMW dealers in many states and cities and they all met the standard that was to be expected from a BMW dealership’s service center. I recently moved to west TN and I must say Roadshow BMW is a hellhole! The first time I went I was greeted by a guy named Joey Hatchett, he treated me like crap off the bat since I wasn’t buying into his upselling gimmicks. We finally came to an agreement on what needed to be fixed and a set price; a few weeks later my advisor Joey called me back to pick up my BMW. The interior of my car was dirty, carpet stained with oil, electronic problems that I didn’t have before I took my car there for service, my advisor didn’t even have the decency to be there to close out my paperwork (he let his buddy do it), the mechanic broke my license plate bracket while taking it off and didn’t even replace it/​it was just left on my front seat for me to fit the bill… etc. Won’t be going back there anytime soon! I use to be a service advisor for another dealership many years ago and we never did any of the unprofessional things Roadshow BMW does. What a disgrace! Management wasn’t of much help either so I was forced to file a complaint.

I read the other reviews and can’t say anything about their experiences. Quite a few bad. I have bought (leased) several cars from here over the years and have found both the sales and service staff to be easy to deal with. Michael Routh is the sales manager and while we do not always come together on an agreed price he doesn’t make it onto one of those bull crap haggle situations. Tell him what you need and if he can he will accommodate. Chad was my service rep for years and does a fantastic job. Really did go above and beyond. With that said, I tried to help him with the times I dropped it off Etc so it was good from both of us. He really did appreciate it and reciprocated the respect. We have a few BMWs in the family and have found the other service managers to be the same. With that said, I leave my cars and they are covered for maintenance ans warranty. BMW seems to be getting better with reliability but I don’t think I’d want to own one out of warranty. As any premium$ car the repairs are premium$ also.

I can’t say enough about this place! I purchased my Hyundai here a few months ago from Ricky Sulcer. He gave me a pretty fair trade-​in value (above all of the other dealers) and the price on the vehicle I purchased couldn’t be beat! My visit was fast & efficient. Even after six months they called to check on me & make sure I’m still enjoying the vehicle. Best car buying experience ever!

I was in town for business and saw the coolest convertable. The deal was so good I couldn’t pass it up. I shipped it back to Pittsburgh and my daughter stole the car from me!!!
Thank you Joe Gardner I may need a 3^rd MINI.

Roadshow BMW was the best car buying experience I have had since my grandfather bought me my first car at 18 (55 now)! They were terrific! I highly recommend them — see Michael Routh @
when you go!
I promise you that you will not be disappointed!

First, we had a terrible time scheduling an oil change. Finally, we made an appointment online for OIL CHANGE ONLY. They took 4 hours for an oil change, which is absurd, but then they took advantage of a family member and gouged us for unnecessary work. I have had problems many times before, as when they did not tell me my BMW had hail damage after sitting in their lot. I suppose they were hoping I didn’t notice all those dents in my car. By the way, they made me pay for the body damage repairs.

My review is for the service department, as I purchased my car elsewhere. I just needed an oil change. I set up my appointment online (easy), got there 10 minutes late (sorry, guys!), and was greeted by two people as soon as I walked in the door. My service advisor was Chris Sizemore, and he was just great. Courteous, polite, helpful. I was given a loaner, and was on my way. In and out in less than 15 minutes. About an hour and a half later, Chris calls me to let me know my car is ready. When I got there, he was busy with another customer, so another service advisor (I’m sorry I didn’t get her name) gave me my paperwork and called to have my car brought around. During my (less than 5 minute) wait, Chris was back to see me on my way. Car was brought around… oil changed and sparkling clean.
Thanks!

Bought a BMW in Nashville because of Roadshows reputation. Unfortunately the only dealer for service in Memphis is Roadshow. They took over 1 month and 4 visits to fix a backup camera problem on a 7 month old 5 series sedan. In the course of this horrendous experience they failed to secure a seatbelt in the car, and one of the cameras in the car fell out because it wasn’t attached. These were the 2 biggest of many many problems. Not only was their technician totally incompetent, they were simply unsafe, it’s amazing that they could fail to bolt the female part of a rear seatbelt back into the car. Ultimately the car was fixed, however they put people’s safety in danger in the process, really pathetic for a «luxury» car dealer.

This place has really horrible service. Lucky to get somebody on the phone when vehicle in for service and they make you feel like wanting to take a shower when you leave the dealership. Not a lot of options in a one dealer town like Memphis.

I have been going here for a few years now and really this is your only options when it comes to BMW in Memphis. The people are usually always friendly, however the place just seems to be understaffed. When I go in to get a loaner and drop mine off it can take a while but I guess that is expected at most dealership. We have never been able to purchase a car here due to not being able to come to terms on a price; but they still do a great job servicing the cars we have and are almost always done on time.

I purchased my very first BMW after 5 years of dying for my dream car. I finally decided to pull the trigger on a used 535i. I will admit, this is my first used car as I now fly 200+ days a year and didn’t need a new one. Anyway, the web stated all of the options correctly and the sales rep stated that the floor mats were in the trunk (I should have check, they were not!). The only other thing missing was the MP3 iPhone cable and it was listed on the site option.
Keep in mind, they did a «thorough» inspection of the car while I was in financing. When I left for my hour long drive home, I noticed they had pulled up all of the sunshades up and I had missed that a warning light was on for my entire trip. When I arrived home, I lowered all of the shades but was unable to get the automatic rear one to go down. I also discovered the warning light and it was for the seat being out of calibration. I attempted to calibrate it for the next hour with no luck. Seeing as I was missing the cable and mats I chose to drive back the next day (2-​10-​2015). Upon arrival I checked in at the front desk where I was told my salesman for off for the day. She said I could call him on his cell, and I replied, I’d rather not can I just talk to a manager. She processed to tell me no, that I’ve have to call the salesman and she handed me his cell number. Reluctantly I call and he asked me to check with service on the rear shade and I didn’t bother him with the cable and mats, after all is was his day off. I processed to the service department and waited an hour or so, to discover the seat calibration was fixed by updating the software (should have been done in my opinion). I also learned that the shade was doing to cost quite a bit as the motor needed to be replaced. Even after all of this, I was never allow to speak with a supervisor.
It just sucks having dreamed of this day for so long, only to have a very bad taste in my mouth and wishing I could return the car. So here I sit several days later with no floor mats, no music, and broken rear window screen. Thanks Road Show, I feel so warm and fuzzy inside… NOT!

I have only written ONE Unilocal review in my life. This is the WORST service shop ever. The most rudest humans on earth all gather to work here to sneak up additional costs to make you pay more at the end without telling you the cost. How does one service fee equal $ 4,000 if the car was in the shop for 2 days? If trying to resolve an issue all you get is attitude and them thinking that they are right. Please save your time and money and go to a better BMW service shop rather than this piece of shit place. I’d rather ship my car to another state to get away from these terrible people. Don’t bother speaking to the service manager either. He’s just as horrible as the rest of those poorly educated individuals. I will do my best to spread the word to make sure no business comes their way because they don’t deserve anyones hard earned money. I would leave ZERO stars, but Unilocal requires me to chose at least one.

Just picked up my SECOND BMW in Nashville. Great sales and service team and wifey enjoyed a visit to Nordstrom’s and a night on the town.

Place is a joke. This Dealer has the attitude that they are the only BMW dealer in Memphis so customers service doesn’t matter. Went in an hour before closing and teas ready to buy when they said come back on Monday cause it’s getting close to closing. No thanks I will but elsewhere. When Collierville gets BMW it will be different owners.

Well Kabu is really helpful :-) keep him

Lots of negative reviews here. And I agree, except that I think the key is finding a competent individual to deal with. Brian Blaylock is the best service rep, and we’ve been dealing with him for as long as I can remember. The others either don’t care or don’t know enough about the cars to be helpful when you have a service issue. My 2011 5 series inexplicably died a couple of years ago (it wasn’t even a year old) and the part needed to replace it wasn’t even available for parts purchase yet, so the service guys took one out of a brand new car on the lot so that I wouldn’t be without my car for 6 weeks.
As far as sales go, guys are definitely vultures. Michael Reynolds has sold my family at least 10 cars and he has never been anything but professional, courteous, and fair. If you hate Roadshow, at least give these 2 guys a try before writing the dealership off completely!

So I when here today with my 2008 528i and a $ 10,000 check in my pocket. I parked and when to the exact car that I wanted to drive off with today. I stood out by that car for 15 min in this sub 40 degree weather, no one came out to see if I needed assistance. Is it because I look to young to own a BMW or want another one? I am a 29 year old United States Marine Veteran. I do think I am special but in this case I want to be treated like a potential customer. Again this dealership is at the bottom of my list. I guess I will take my money else where.

My review is for the service department only since I purchased my car elsewhere and have no first hand experience with the sales department. Checkin for my scheduled oil change went very well but the wait was over two and a half hours. Can’t say I was thrilled with the long wait. They did wash my car and my consultant was very friendly and professional. We’ll see how the next scheduled maintenance experience turns out and will update.

Roadshow is ridiculous. Dealing with their sales team is painful, service is over priced. Based on a number of Emails to and from senior management, I’m comfortable in saying, «the fish stinks from the head down».

Worst business exchange in my life. Slow service. Shoddy work.
Every time I would go in for an oil change or tune-​up, the service folks would tell me I need thousands of dollars in repair.
The last time I went… with just 46k miles on my car, service told me I needed another $ 3,000 job. I drive no more than 10 miles per day on smooth roads.
I trusted them — so I signed off to get the work done. But then, I spoke with a few car buffs and they told me to get my car outta there — that Roadshow Mini is known for this.
So I called back and said I wanted a second opinion, cancel the job. They told me that my car was already disassembled (1 hour after I dropped it off) and that it would cost the same amount to reassemble the car.
I just went ahead with the work. Even though they said they had an early start on my car, they still took five days to fix it.
So I get my car back and get home. Decided to have my bud look under the hood. Realized the original work I wanted done was not completed. No oil change. None of my fluids were topped off. Who knows if they actually gave me a tune-​up.
Never going back!