Accurate Leak Locators

Our homeowner’s insurance company sent Accurate Leak Locators to our home to install a small temporary electric water heater. (Our water heater was temporarily removed due to repairs needed in its closet.)
They were unwilling to have it connected out on the porch, where our regular water heater’s closet is. Apparently they were afraid someone would steal it. So, they put it in the middle of our only bathroom, attached under the sink. After they hooked it up, the two guys were saying things to each other like, «I don’t hear anything– I thought it would make a sound when it came on. Are you sure it’s on? I think so…» Inspires confidence, eh?
Only 3 days after it was installed, the temp water heater (which barely, pathetically, warmed the water to begin with, by the way) suddenly sprang a major leak and quickly flooded a portion of our flooring, including the entire hallway and part of the bedroom. I ran out and turned off the water to our unit, then had to use every towel we owned to sop up the water! I didn’t have A.L.L.‘s number, so in a panic to get the flood dealt with I called a contractor we had worked with before, who immediately came over to stop the leak by uninstalling the defective equipment and then removed the soaked flooring. (When my husband, who had their number, got home, he called A.L.L. to pick up the equipment.)
I was expecting A.L.L. to at least cover this new claim’s deductible, if not in fact compensate us for the damage for which they were responsible. However, the insurance guy informed us that because we didn’t have A.L.L. remove the water heater, but had brought our contractor in to deal with it, A.L.L. would not take any responsibility for the damage, as they «couldn’t be sure what had caused the leak». It’s not a big mystery, guys; you brought the thing in, it failed almost immediately. We never touched it. But I guess you think we’re lying, and that we did something to it to cause it to fail, huh? Even the word of the reputable contractor who cleaned up your mess isn’t sufficient, apparently. That is the last time I let an insurance company dictate what company will do work on our property, if I can help it.
Well, they lived up to their name, I guess; they accurately located a leak in our bathroom… by causing it (and several thousands of dollars worth of damage). After this experience, we wouldn’t trust Accurate Leak Locators to install a garden hose.

We have a Flush Master toilet. Not only did Howard come out the day I called, he put in the new parts and waived the service call fee. I would highly recommend Accurate Leak Locators.

I had the pleasure of dealing with accurate leak locators last friday when my hot water heater went out. Ron and Johnny were here first thing friday morning to replace it. They did an excellent job and were very professional. The next day the piolet went out (which was a weekend) to no fault of the technician Anthony and Mike came out and fixed a broken screw taking time away from there familys. Way to go guys I give you a five star rating. This is the only company I will use in the future. You’ve gainned a customer for life.

I have Auto Club for insurance. Had a small crack in a 4 inch elbow pipe running under a toilet on the second floor. Auto Club sent out Accurate Leak to inspect, then I agreed to have them do the repair. They showed up to the house as scheduled and suddenly the charges were completely different. Much higher than originally planned. I called their office, but they were simply rude (too much work I guess). I told the supervisor I would let them do the work if $$‘s were as originally quoted, but they would have none of that. In the end, I asked them to leave.
WOULD NEVER USE OR REFER THEM AGAIN !!

Although they came out the same day, they required my credit card and $ 275 prepayment before agreeing to schedule the appointment. Mike and his partner arrived promptly on a Friday afternoon, spent 25 minutes detecting location of slab leak, and said a report and estimate would be sent asap. I called their office on Monday morning for the report, and they emailed it within 15 minutes.
I was disappointed in the quality of their $ 275 report as it didn’t provide more specific details than «there is a leak in the hot line. This is under the tile flooring of the laundry room /​hallway area. Due to this leak being under tile flooring we recommend to reroute the line. Reroute estimate of line $ 2200.00 for ¾» line approx 30′. Until the leak is isolated we cannot confirm the path or exact cost of the reroute «
I initially called them because the hallway tile floor was hot, so they didn’t really offer much more info for the 25 minutes work and $ 275.
A day later I saw an ad from another company with $ 99 leak detection.
Looks like Accurate Leak Locator services are overpriced and the $ 275 can’t be credited against cost of their repairs.

Accurate Leak Locators were sent to my home by my insurance company (AAA) to locate and repair a water leak in my kitchen. They quickly found the leak in the wall, opened it up, cut out the leaking section, and spliced in a new section of copper pipe. I found them to be quick, efficient, polite, and professional. They accept credit cards, but since that would have necessitated them calling in the authorization, I paid by check. (The leak repair was not covered by insurance, only the damage repair). My only disappointment was that they could not repair the adjacent (long-​standing) drain leak, since they had another call to attend to.

Accurate Leak Locators is anything but accurate leak locators. If I could give them a negative five-​star rating on Unilocal,I would.
I have a leak under the slab of my house. My insurance company claims adjuster had Accurate Leak Locators come in to pinpoint the source of the leak on August 22, 2014. The guys that showed up were nice enough, but they didn’t pinpoint the leak at all. They spent over an hour checking the area where I originally heard the leak and ended up putting some tape on several walls marked with «Cut and Test Here». After taking a bunch of pictures, they said they were done. When they left, I was no closer to knowing where the leak was than before they arrived.
I called the company office to complain and was given the runaround by the person that answered the phone. I told her that the ONLY thing I expected her company to do was to pinpoint the leak and they didn’t even get close. She started rambling on about «we have to test for asbestos» and I said «thanks very much» and just hung up.
My regular plumber came by the same day and told me these guys didn’t do anything useful. He told me that they should be able to pinpoint the leak within a radius of 12 inches or so. He had me call in another company, GOLDAK, Inc. These guys actually make the equipment used to find the leaks. It was a whole different experience! The guy from Goldak pinpointed the leak under the slab very precisely. He used compressed CO2 gas injected into the water lines and listened with a microphone attached to headphones. He located and labeled with masking tape EVERY water line to and from that area. He was very good.
My opinion of Accurate Leak Locators is that they are in the practice of running up big bills and stringing out their customers. It was a complete waste of time calling out Accurate Leak Locators and I told my insurance company that they should remove these people from their list of approved plumbing contractors.
P. S. «Becky» from Accurate Leak Locators has added a comment to my review which further underscores how little they actually care or listen to their customers. I spoke directly with the claims adjuster that hired them to locate the leak in my home. He expected them to mark the exact location of leak … which was my expectation as well. Becky didn’t even get my gender correct in her comment, so that should tell you how much she really knows about the situation here.