New Look Cleaners

I started using this place when we moved to Menifee a year ago. I have had good service. Alterations have been good and dry cleaning is also good. I didn’t think they were over priced. They always have my clothes done when they say they will be ready.

Had a dress get alterations and they ruined it!!! They won’t fix it, or pay for someone to fix owner was so rude never going back ever see you in small claims!

I recently moved to menifee and i have used this place several times with no issues. I am never in a rush and pick up my cleaning the following week so I cannot comment on the express or same day service. I have not been offered any kind of frequent customer discounts or programs like other cleaners offer. And it does seem to be more expensive than ones I have used in the past.

Not pleased with my experience here at all. I dropped off my husband’s pants, suit jacket and shirt on Saturday morning with an expected pick up of Tuesday after 4 pm, sounds great. I arrive at 4 PM on Tuesday and a lady working says, one of our machines broke, it won’t be ready until 7:15 or so, can’t you come back tomorrow. I told her no, I need it tonight and I made that clear when I dropped off. Whatever, I live down the street, I’ll come back. I arrived around 6:25, I didn’t want them to be closed, I come in and the lady immediately gives me an attitude and said it won’t be done until 7:15, we had to take some of your items to the other store. Thanks for saying that the first time lady and I would of waited till 7:15 like you told me! Anyway, she continued to give me and attitude and her last remark was, «I told you, 7:15.» I left the store cursing under my breath, terrible customer service. I came back when I was supposed to and the owner of the store gave me my items and a 10% discount. Still won’t come back here in fear my clothes won’t be done on time and I would have to deal with the gem that was working in the front.

This should be minus five stars! I went to have my clothes pressed, they were all items that were brand new designer clothes. I washed everything at home and took them to be pressed. when I pick up my clothes, took them home and started transferring my blouses to regular hangers, one top had 5 or 6 large oil stains on it. I immediately returned to the cleaners. The owner knowingly tried to fix his mistake, however said nothing to me when I paid for everything and he then had the nerve to say that I had brought this blouse in, in this condition. I’m sure we all knowchecks each garment before it goes in the bag. He claims that it could not have happened in his cleaners. I have front loading Bosch washer and dryer (no oil there so DUH!!!) I will never go there again and will not refer others to New Look Cleaners and I will let the people I did refer, know what happened.
I am very disgusted with his business practice.

Not impressed… They said items would be ready at 4pm. Arrived at 4pm and told 6:30pm. On the way to pick up and they called to change pick up to 7pm! Will be using another dry cleaner next time.

Husband dropped off a few ties, shirts, and his very expensive Burberry coat here to get cleaned. The place was quick and did a great job. However, they lost a star because they didn’t return the belt that went with my husband’s trench coat. He had to drive back the next day and ask for it. It was fortunate that he was able to spot it hanging on a hanger in the corner.
Anything they separate to clean should be placed together so things don’t get separated. My husband was ready to have a heart attack when he noticed that his trench coat didn’t have the belt.

I would give them a zero if possibel, Not sure why I have to give them 1 star even. Can’t believe they still have a big sign that says in by 9am out by 4pm «same day service» Every time I went in they say they can’t honor that and want to bump me out a couple of days because business is slow? makes no sense that you have less work and it takes longer to do it? Prices are very steep also and was never too happy with the cleaning job. They were local and that was all they had going for them. Luckily I found a new cleaners that is half the price. Guess I really know now why the are slow…