Alex Chases Salon

Gustavo Rosales was great. My boyfriend stopped in for a haircut and loves the end result.

Alex Chases, Stylist Extraordinaire, is a master of his craft. I had an unfortunate first experience at the salon in Menlo Park at Rosewood Hotel and within hours it was handled. The problem has since been corrected and I couldn’t be more thrilled with the outcome. Alex Chases, Sense Spa and the Rosewood Hotel team really know what client service is and they handled everything with grace and composure. I am still in awe. I will forever be indebted to Alex.
Anyhow, back to the basics; the salon itself is gorgeous and it sits on the property of Rosewood Hotel in beautiful Menlo Park. Make an effort to have your hair done and then get lunch or drinks at Madera afterwards. The stunning views of the garden and mountains is the perfect backdrop for enjoying cocktails at the bar.
So, the salon is clean with minimalist interiors and fresh orchids. They offer complimentary beverage service when you sit down which is nice. Overall, I felt so comfortable during my visit which lasted over an hour and a half (I have really thick hair). They never made me feel rushed and used tact with all interactions, but it wasn’t so stuffy that we couldn’t have a normal conversation. The ambiance was just perfect!
They offer an array of products, mostly Kerastase I believe. They also offer color service by Madison Reed.
I would recommend this salon over and over, but definitely do some research on the stylist you choose. This post is not endorsing any stylist except Alex Chase, himself.

Gustavo Rosales and his assistant Jessica were wonderful. They were gracious, patient and attentive. While I sipped my perfect Americano, Gustavo asked me questions about my hair and listened to my thoughts. He made me feel very comfortable. I can’t say enough about how well Gustavo and Jessica work together. They took great care of me and my hair truly looked fabulous. They each earned five stars.
The salon is intimate and private. There is seating for a friend, should one want to accompany you, however it’s not designed with that in mind. This gave my friend and I the perfect reason to enjoy the full bodied look Gustavo created for me with a glass of wine at the hotel lounge. The experience was a pleasure.
Thank you,
Anna Lapushner
Sense Spa
The Rosewood Sand Hill
Alex Chases Salon

I had a bit of an complication, but the customer service was very helpful and formidable. It appears they strive for excellence.

This review is LONG OVER DUE: I have been a client of Alex for many many years and have nothing but wonderful things to say about him, he’s extremely talented and professional and would never want to be in the hands of anybody else. I would recommend Alex to anyone, he has mastered his craft and is so nice and professional. If you ever need anything for your hair please do not hesitate to go see Alex!!!

Got an appointment with Alex and he was able to recreate the cut i had 10 years ago that no one else was able to do. Very excited about the new look! He is an artist and I loved watching him work.

I was lucky and caught an appointment with Alex Chase for highlights! He was incredible. I live in Texas and was in town for a week. I came in with ombré but not as blonde as I was hoping it would be and he put in full highlights that were perfect. I have a LOT of hair so it takes 2 hours to get all of the foils in place. I’ve never had a salon rinse out the bottom portion before completing all of the foils– I always wondered why since the bleach is on those hairs way longer, but Alex rinsed as he went and kept a careful timer on the sections. I live in Texas but will probably fly here to see him again-it’s hard finding someone that you trust! Afterwards he wanted to make sure that I loved it and even said he’d lighten it some more this week if I wanted him to. I loved the job he did-​you can tell a huge difference when they care about each little hair on your head! He is professional and the best at what he does. This is my first review of anything ever! He doesn’t take new clients unless you schedule a year in advance or if he has a cancellation. I was on the «praying» list for a cancellation. I hadn’t heard from them so the day before I called just to see if someone had cancelled and they had! The people that were ahead of me on the list hadn’t called back yet so they gave the appointment to me. Don’t be afraid to call and check! I just uploaded a photo of my hair on my Unilocal account!
Thanks again, Alex!

Let me start off with saying that this place is gorgeous inside and out. The atmosphere draws you in from the moment you step inside and the front desk greats you with a warming smile. Besides that, I’ll get to the point; VANESSA worked magic on my hair. I went in for a cut, highlight, color and ended it with a style that lasted me well through the weekend (that usually does not happen with my hair). My hair color looks great (exactly what I was looking for) and paired with a fresh cut it has such bounce to it, perfect for summer! I’ve been receiving many compliments on it!
Thank you Vanessa!

It’s all about IRINA! She is so talented at what she does– her attention to detail and generosity of spirit are wonderful– she will go out of her way to make adjustments and invites feedback– she is always saying «email me in a week if you aren’t happy” — I appreciate that, and at the price point you’re shelling out, you should expect that kind of niceness– but so many times the irony of these places can be that you pay more & the people providing the hair service expect you to defer to them and their expertise, rather than your own intuition… Irina is absolutely not like that– she is not only amazingly talented with hair, she is a stellar «people person»… She has really done a fabulous job with my hair– it gets better with each visit! I do a combination of foils and balayage– and I am a blonde… But everyone that I have seen leaving her chair looks fabulous, so it’s clear that she understands multiple colors & types of hair! I also must say that BIANCA is a talented esthetician– I never cared about my eyebrows until I saw how spectacular everyone looked after she got done making them over– she has such a great sensibility about her– she really knows how to compliment the whole face– using the shaping & tinting to perfection… Love her, too!

Love Gustavo for haircuts he always does a amazing job with my hair I I have very long think hair he always gives it the perfect volume and balance add the perfect layers that gets me compliments until my next visit and he gives you the best have massage while shampooing your hair so that’s definitely a plus
Bianca is there makeup and brow specialist she is also very amazing she has given my eyebrows the best shape they have ever had all it takes is one visit with these two and you will fall in love

I have finally found my salon! After moving back to Palo Alto from the east coast I was at a loss for who to turn to for my complicated hair: naturally dirty blonde with partial highlights, fine, and curly. I tried several salons– DiPietro Todd, Edge, Juut– all of which were positive experiences, but for the amount of money I was paying it did not seem worth it. When it came time for a highlight touch up and trim I searched Unilocal for salons in the Palo Alto area and found Alex Chases at Rosewood and I am so glad that I did! The prices are steep (150 for cut, 160 for partial highlight), especially for my graduate school budget, but it is completely worth it. Both Jaye (cut) and Irina (color) were very attentive, knowledgeable, and fun to talk to! Even better, they were excellent at taking my cues– engaged with me at the right times and also let me quietly read my magazine.
At Alex Chases you pay for both *skill* and *excellent customer service.* At my first color session with Irina she suggested that I try balayage instead of highlights because the grow out is better and it is healthier for your hair. Irina told me that the color might not be exactly what I am use to with highlights, and if I wanted more color, she would happily have me come in again for some extra work. That type of excellent customer service was worth the $ 160 price tag alone. I love my color and I look forward to my return trip in late September. Jaye and I had a great time talking about our mutual love for the Russian River and he helped me find the perfect cut for my complicated hair and wash-​and-​go lifestyle. I also LOVED my blowout!
Pros: customer service, skill, beautiful spa and grounds, unlimited parking
Cons: a little pricey, but 100% worth it

Love this salon! This was once located inside the Sense Spa, but they’ve since built a separate location just right outside the Sense Spa doors. Elaine has been doing my hair for years and she is super sweet & amazing.
FYI: When arriving, you’ll have to go into the Sense Spa doors to check in.