Cindy’s Flowers

Placed order for flowers over the phone directly with the store to be delivered on mother’s day. Got charged 3 separate times on my card all with different amounts ($ 80.85, $ 76.48, and $ 75.00.) Unless you like paying triple for flowers I’d recommend looking elsewhere. Still working on getting my money back.

Product never delivered, yet she said it was.

DON’T, DON’T, AND DON’T!!!
I am a Unilocaler and I truly don’t know how I missed checking these reviews before using this…“florist”.
I ordered a premium version of their Love is in the Air arrangement online. Mind you, the picture of the standard version is beautiful already. I paid $ 24 more for the upgrade which is suppose to include more flowers, additional types of flowers, or an upgrade gift. Well a got a few additional lilies but barely any foliage like in the picture. The arrangement was not full at all and I was so embarrassed when the person they were for received them and I asked for a picture. ESPECIALLY for it to be a $ 100 arrangement. Upon calling back repeatedly, because no one was answering and the voicemail was full, I got ahold of a woman who told me she hated how the picture was online as if the picture was wrong and not her! She also said she thought it would like better with more flowers than greens… Ummm, this isn’t a either or situation lady. IT COMES WITH LOTS OF GREENS! She eventually offered a $ 10 refund but it should be $ 24. We’ll see if it comes thru but i know one thing, I will never make this mistake again.

THIS BUSINESS DOES NOT EXIST. IT HAS ALREADY BEEN REPORTED TO THE POLICE.
DO NOT BUY FROM THEM, AND IF YOU HAVE, PLEASE CONTACT MENLO PARK POLICE DEPARTMENT, THEY ALREADY HAVE AN OPEN CASE AND YOUR COMPLAIN WILL ONLY ADD UP TO THE PROSECUTION.
I wish I had read the reviews before, since they are true. This business may have been good when they first opened, but not anymore. The location listed does not exist, the business moved away two years ago (as of March 2016), and their phone does not take calls either. The police knows about them and they are working on the case. If you have had any trouble, please contact Menlo Park Police Department, they know very well, and it is the only way we can stop this business from scamming other people.
I was scammed too, purchased flowers online, was charged extra and they were never delivered. :-(

Don’t Bother. With multiple days notice, and phone and email contacts for both myself and the recipient they were unable to deliver the flowers or notify either of us or get back to me after I followed up with an email inquiring about what had happened. When I finally got someone on the phone they gave me attitude, and excuses, claiming that there was no apartment number. There was an apartment number listed on the confirmation sheet, but that aside, what sort of gift delivery service just doesn’t bother to contact you if they are having trouble with the delivery? They said they would cancel and refund the order before hanging up on me. Hopefully they will.

Flowers were ordered from Cindy’s for my wife’s birthday from overseas through Teleflora. 10 days after her birthday, the sender inquired about the flowers. They had not been received, but through the Teleflora receipt we noted that the local florist was Cindy’s. A call to Cindy’s phone number resulted in the abrupt answer «Hello». Upon asking, we found that we’d reached Cindy. An inquiry about the order that was 10 days past due resulted in us having to repeat all the info in the order. She said «it’s on the truck and will be there in an hour or two.» It never arrived. So the next morning, my wife went to Cindy’s «shop» at the address shown on her web site which was verified by her in the 1^st phone conversation. There is no flower shop there! People in the office next door almost laughed when asked «Where’s the flower shop?» Evidently many others have come by looking for Cindy’s flowers. They wished my wife good luck in tracking down Cindy and ever getting the flowers. There were several other phone calls to/​from Cindy who is apparently operating out of her house and/​or car. Eventually a bouquet was delivered by a college kid in his own car. The bouquet was pretty shabby with at least 30% of the flowers well past their prime and drooping badly. (This was the first time he’d worked for Cindy; he’d picked up the flowers at Cindy’s house.) Stay away from this place.

So Cindys legitimately stole money from me and then declined to answer the phone or call me back. I ordered flowers to be delivered to my fiancée in the hotel. I was informed by Cindys that they were delivered when in fact they were not. Terrible business. If the flowers cost me more, I would consider legal action.

Do not order from here if you want flowers delivered on time. I made the mistake of giving them the benefit of the doubt and ordered from them twice. The first time they said nobody was home so they didn’t deliver, but they did not call to check with me as they claimed.
The second time I ordered, for my wife’s birthday, I put in the special instructions to leave at the front door, knowing we would not be home. They did not leave them. I emailed asking and got one reply stating we were not home so they didn’t leave it.
Calls are now not being answered and the voicemail is full.

A five-​star scam! DO NOT USE. I ordered my flowers for same-​day delivery, but they were delivered one-​week late, and they were delivered dead. I have asked for a refund, but they have stopped answering my messages. Don’t waste your time and money with these people.
Now that I’ve read other Unilocal reviews, I’m worried that Cindy’s Flowers is going to fraudulently charge my credit card. I’ve alerted my bank, and the City of Menlo Park.

I just received a delivery of what where supposed to be yellow roses (see picture). When I called the florist about their pitiful arrangement, I was told «we are all very tired». When I asked for the name of the business, the lady was so ashamed of their work that she lied about the name of the business. The delivery guy gave me the real name of the business. Looking at the Unilocal reviews, no surprise here. Unfortunately the only way they got our business is because family overseas called some 1800/​flower service that works with Cindy’s. What a pitiful example of a small business.

Don’t ever use this place ever.
I used them to get my flowers for my girlfriend birthday. I ordered 3 days in advance just to make sure everything would be ready in time.
First of all the delivery was late. Second they delivered the wrong thing. I called back the shop thinking the delivery guy made a mistake. The lady on the phone told me she didn’t have time to finish the flowers i ordered (3 days in advance) so she just gave me something that was the same price. Seriously how ignorant can she be. This is for a special occasion and you decide on switching the flowers just like that with a bouquet that isn’t even close to what i ordered, flowers are different, color, packaging everything.
She told me she will send the correct flowers but it is going to take a few more hours. I said okay. Three hours later the delivery guys comes back with another bouquet that isn’t again the one i ordered (but this time had some of the same type of flowers). But this one is basically a vase with some old flowers thrown in it. Not any ornaments, no card nothing.
I gave up trying to call them back, but will never use the service again

I ordered a very specific arrangement of flowers they advertise on their website. A mixture of lillies, hydrangeas etc. But 6, very wilted white roses were delivered instead (and to the wrong address no less).
The kicker is, based on what they charge it would have been actually cheaper to order a dozen white roses, then have them completely mess up my order and take the cheap way out and substitute with 6 white roses that by the looks of them, we’re going to be thrown out at the end of the day anyway.
So, steer clear unless you like getting half the flowers you paid for, and half dead ones delivered to the wrong address at that.

I ordered flowers to surprise my boyfriend. The result was totally a DISASTER!
1) The flowers were definitely a lot more smaller than the ones you could see on the picture.
2) On the online form, there is a place where you can write a note. I wrote that the recipient would be home only during the indicated hours (a nice gesture out of my heart because i did not want them to keep going multiple days on the day of) and they MISSED the window. Then, I called the shop multiple times as they kept missing the delivery times we have decided on the phone. First of all, this was such an inconvenience for me because I am abroad but I had to call because they IGNORED my 5 emails. Secondly, the person who answered the phone was SO RUDE.
3) When my boyfriend finally got the flowers, he sent me a picture. And the note I wrote on the online form was printed on an A4 paper horizontally and the note was cut out. They put a long horizontal thin cut-​out paper on an envelope. WHICH FLORIST PUTS THE NOTE LIKE THAT?! Aren’t they supposed to have cards for the notes?
Overall, my experience was totally unpleasant. Please do not order anything from this shop if you want a classy, beautiful, nice, quality, and on-​time experience.

ZERO STARS WOULD BE MORE ACURATE! NEVER, ORDER ANYTHING FROM HERE! They never answer their phone, the overcharge, and never deliver anything! They have a nice lookin website that says free local delivery and I fell for it! Read the reviews. They are all awful and I should have read them first! I ordered for a Monday delivery and Cindy said no problem… it’s now Wednesday and nothing is delivered! My husband is away on a business trip to Menlo Park from Monday to Friday and it would have been nice for him to have the fruit and nut basket I ordered. No need to send it now at this late date. Oh, and I ordered the small size and they charged me for the premium size AND DELIVERED NOTHING. SCAM ARTIST!

This was the shop that the online company I ordered from used in the area of my recipient. What they sent was NOTHING like the flowers in the photo and it looked like a 5 year old put it together. The employee that assisted me from the company I used said from the photo I sent of the delivered arrangement, her and her co-​workers couldn’t even identify what arrangement it was suppose to be. The shop told the company the «wrong» arrangement was delivered, but then stated that the Birds of Paradise that order they had received was no good and they had to throw them out… so which was it, you delivered the wrong arrangements or you didn’t have the flowers? may change my mind a bit once the replacement arrangement is delivered, but the fact that it was so horrible leads to me writing this review

This place is a fraud:
If you go to the address listed, it is actually a home care agency.
DO NOT PURCHASE FROM THIS WOMAN. Unfortunately the website looks legitimate; call your credit card company immediately to report fraud before you get charged double or your information stolen.

I would not recommend this place to anyone. And for a couple of reasons:
1. The flowers were supposed to arrive no later than 2pm at my office. They arrived after 5:30pm and no one was at the front desk to let me know the arrived.
2. The flowers were clealy left in a hot vehicle, were drooping, and looked like shit.
3. I called Cindy’s and said I was very disappointed in the flowers that arrived. They said they would send fresh flowers the following week. Well, the flowers never showed up.
Obviously this place does not care about customer service.

Absolutely horrible customer service. Ordered flowers to be sent on Mother’s Day in town and it took 3 calls from them to be aware of my order.

I have no idea how some of these reviews go negative about this floral shop. CINDY is amazing and prides herself on the most creative and beautiful arrangements. She takes to heart your event or occasion and prides herself in making your flowers speak your love and care for any event.
I’m very hard to please and have the highest of expectations, and I can honestly say Cindy’s flowers will never let you down. On the peninsula I will never go anywhere else.

Wish i saw all of the reviews before I ordered!
I ordered the daily deal bouquet and a plant showed up instead: two Amaryllis plants (valued at $ 12 bucks each). I called and was told that the delivery driver messed up the order and that they could come pick up the plant and exchange it for a bouquet.
Seriously — she wanted me to tell the person whom just had her Grandmother pass away that I needed the plant back. How embarrassing. Not good customer service and damage control.
I asked for some sort of credit for the HUGE mix up. She offered me free flower delivery on my next order claiming that the plant cost $ 75.00 which is $ 5.00 more than what i ordered (let me remind you these are cheap plants). Not to mention she ALREADY offers free flower delivery locally… so why is that a benefit?
My advice: do not use her. My first time and my last. I order flowers for work ALL THE TIME and never ran into such a mess.