Comerica Bank

Banking… Not anyone’s fave thing to do. Lines, fees, ugh… That aside the people at this branch have been nice to me.

Comerica Bank offers free online banking with up to the minute posting of all of your transactions but maintains your «actual balance» the old way: Day by day. They do not post your daily transactions in order as they do online. They post the largest transactions first. They do this to maximize any possible NSF charges you may encounter. For example: If you overdraw your account by $ 50 and your last 3 transactions totaled $ 50, they can charge you 3 NSF fees regradless of what order you made the purchases in. It is a great profit generator for Comerica. They took one loss and get to charge you multiple times. They have no business placing your transactions in a different order than you make them in. Your money should be tracked in order as it is deposited, withdrawn and or spent. Your bank balance should match your checking account registry you maintain at home. When Comerica changes the order of the actual transactions, they have the potential to change your actual balance.
Money is transferred instantly from bank to bank. We are no longer living in 1976. Comerica’s disregard of their online system is illogical and seems to be fueled by greed. The only thing worst than their banking practices is their customer service. Comerica Bank has the worst customer service I ever encountered in a bank or credit union. The 1 – 800 customer service people claim they can not fix bank errors — they must be corrected at the branch level. The branch manager claims the errors must be corrected by the 1 – 800 customer service people. I quickly discovered that is their system for avoiding dealing with their customer complaints. I will never do business with Comerica again. I strongly recommend everyone to avoid doing business with Comerica Bank.
The tellers are friendly.

These grifters at Comerica bank in Menlo Park charged my no fee checking account a fee and actually told that «the fee was for making a cash deposit.» I complained and they tried to tell me that all of the banks were doing it. These are the least honest bankers in Menlo Park I’ve encountered in nearly 20 years in Menlo Park. They told me lies from the day I opened the account until I closed it. Terrible place. Frequent bank charges on my free account. Will never bank with them again.

I’ve had a several accounts at Comerica Menlo Park and Palo Alto for over a decade — business, personal and non-​profit. They’ve had substantial funds in them, enough so that not only was I major customer of the branch, the Detroit headquarters cared whether I was happy.
I put up with «customers last» attitude of the Menlo Park branch because with enough prodding the manager would remind the tellers what a customer was.
No longer. Both Menlo Park and the Palo Alto branches have had new managers with little customer service training. No one cares.
While changing banks was painful I moved my business to the First Republic branch down the street in Menlo Park. Wow. My wife and I keep asking ourselves why didn’t we do this years earlier.

I have only had exceptional experiences with this bank and office. It wouldn’t surprise me to learn that this is one of the top 2 or 3 best run and well managed branches in the Bay Area. They make things easy. The people are upbeat.

I recently had a horrible experience with this bank in wiring funds for me over the holidays. I would not recommend this bank. To make a long story short, they could NOT find the money and I had to manage the process of finding the wire messup myself. As of this writing, I still don’t have the funds back in my acccount. But if i can keep others from signing on with this bank I want to do that given this experience.