FedEx Office Print & Ship Center

Stay away unless you have nowhere else to be. Came in on a Saturday for a pick up (takes about 1 minute). Only one guy working at the entire store and he was talking his time — no sense of urgency

I am never going back to this place again because I had a package to ship which was a soft item and there was a little room in the box but they insisted that it needed extra paper
I didn’t have a problem with that until they told me it would cost four dollars for them to crumble up some paper and put it in the box
I did not want to come back so I just told him OK although it was pretty clear I was unhappy with it but they clearly did not care
I can’t imagine any other place charging four dollars for a little crumbled butcher paper which I didn’t think was necessary in the first place so I am definitely not going back to this facility

I would give no stars if I could. Woman working was either not listening to me or not understanding me. I was trying to figure out why they didn’t deliver my package while I was home all day and she kept saying I was not home when I was. Wouldn’t of had to come in if they had answered my phone calls yesterday. Horrible customer service, never coming back.

The people that work here must hate their jobs more than I hate having to come here. There is usually only one angry person behind the counter dealing with the people in line. Just know that you will have a bad experience at this place.

Horrible customer service. The employees could not care any less about giving efficient, helpful customer service. The place was run as bad as the post office.

They lost my package. I called corporate and they said the Menlo Park office would call me, they never did. I called them after waiting. They were clueless to my speaking with corporate and told me they’d call me back with details on my package. I never heard back. So I called back again and am currently waiting for a second attempt at locating the package.
I had the item overnighted for a reason. It wasn’t to deal with this.

I needed 400 brochures printed, cut and tri-​folded on Friday @ 5:15pm to be ready on Tuesday (after Labor Day) by 9:00am.
This was the 3^rd place I went to on El Camnio.
1. Copy Factory– closed on weekends and could not get to my job until EOD Tuesday.
2. Staples– Needed managers approval for a job that big (manager not in until Tuesday).
3. Fed-​Ex/​Kinkos-​They took the time to understand the job and made sure I was happy with the proof before I left.
Every employee I saw in there was hustling to get to the customers. I felt bad for the employees because for some reason everyone who came in there seemed impatient and a bit rude.
The folding machine wasn’t working (which I need for my brochures so I don’t have to fold by hand). They were honest and let me know about this.
Over the weekend they called me to update me about the progress of the job and (thank goodness!) were able to fix their folding machine so I can have my copies first thing Tuesday morning.
Madison was super helpful and patient with my big last minute job and I really appreciate her help!

There was only one person working, and he basically told everyone there to leave their stuff, as he couldn’t do anything because he was the only person working… All 6 customers walked out because even printing one sheet of paper would have a 24 hour turn-​around time. Ridiculous.

Very disappointed with the service here. Walked in with 10 minutes to the Express cutoff. There are 6 workers in the facility but maybe one is helping a customer at any given time.
Due to the lack of customer service, they cause additional stress to the customers.
Also their deadline for Express to «east coast» (which is really everything except for California) is 4:55 PM, which is an hour before the cutoff for the facility at Haven and Marsh, a few miles away.

The worst service, rudest most incompetent people and everything is always broken. Avoid at ALL COST.

I called to see if they did passport photos. They told me they could do it within 10 minutes. I arrived and the clerk rudely ignored me for 10 minutes while she opened the blinds and chatted. When I told her I wanted a passport photo for my daughter, she said oh we don’t do infants. She was incredibly unprofessional. I called the Palo Alto Kinkos and they told me all Kinkos take infant passport photos.

GONGSHOW– I went in with my lap top attempting to simply print 2 PDF files from my lap top. I was from out of town (San Jose) and I needed to print these 2 forms to get my finger prints done for an exciting new career opportunity. I was told to go sit at the public internet stations. they did not work. I was told to use my zip drive. I did not have one. they said well you can buy one. I replied that I just need to print two simple pages, can I email them to you somehow and have you print. They said yes but gave next to no effort to assist me in getting hooked up to the internet. I would’ve had better luck walking around a neighborhood knocking door to door to get this task handled at a place that was highly capable of executing my task. I’m sure its not their bread and butter printing little 20c pages but its the principle that counts.

Came in just to print a few pictures, was charged for them and then only had one actually print. The girl at the front desk was nice but it just took way too long to resolve the problem. Coming here is an absolute last resort.

How does this location have even two stars? It’s the worst! Stood in line for 20 minutes with my form filled out. The woman behind the counter was clearly on over her head and her colleague just watched. Didn’t step in to help her or the long line of customers! Unreal. The FedEx location on College in Berkeley/​Oakland is an order of magnitude better in terms of customer service, attitude and speed. As I was typing this out the woman behind the counter took the opportunity to have her break. We are still waiting to ship things here on the customer side. Fun times! Reminds me of that Chappelle skit…

Terrible… every time I come here to return something that uses this terrible carrier, they claim the box is damaged and I need to buy a new one for an outrageous cost. Cant stand this place and won’t be going back unless I’m forced to

This was one of the worst customer experiences I have ever had. Last year, I used this office to print brochures for work. I was shorted by 100, called and they fixed it no problem.
This year, it became a saga. Print quality was unacceptable. When I asked them to do it again, the employee was rude and directed me towards his manager. I asked for the name and phone number (as one should get when being referred to a manager!). He told me, rudely, «Well, I’m not going to give you his HOME phone!» Thanks, Sherlock.
The next day, I went in to speak with the manager. I now understand where the poor customer service comes from. Betty was unhelpful and blamed the problems on others, even me, and never took responsibility for the issues. I have worked in customer service. It doesn’t matter who’s fault it is — the manager is supposed to say «I’m sorry» and then fix it.
Fast forward four days and I just got my order (250 prints — not that large) and it is still wrong. I called Betty again (we’re on a first name basis now) and while she offered a discount on a future order that will never happen, I asked for a refund on this one.
Here’s the kicker — FedEx Office has online services, but according to Betty, if you want it done right, you can’t use their convenient service. AND since I did go online, I can’t get a refund. She gave me a customer service number to call. It was the wrong one. That guy was SUPER helpful, but had no idea how to help me. He figured it out and transferred me to the right people.
Bottom line — go somewhere else if you want your job done right.

Very prompt and great customer service. I came in to fax a time sheet for my niece. Even though the girl at the front was new, the manager directed her to do what she didn’t know was available. They were friendly and it wasn’t too busy.

The lady at the front desk was extremely rude and showed no sense of kindness. This was the worst service I’ve ever gotten anywhere idk how this place is still there given the horrible comments and discussing survive they give. I don’t recommend going here EVER.

Betty is the laziest, rudest, and least motivated person I have ever encountered in my entire life.
No one at this location is competent, but Betty really seems to take it to a new level. Her attitude is so bad, that I almost feel bad that someone has to go through life so miserable.
I spend more than $ 7,500 a year at FedEx Kinkos. I am canceling my account and going out of my way because she makes my day that much more difficult.

Why am I not surprised the reviews here stink? I’ve come a few times and generally the service has been very slow — the lines get long and the employees don’t seem to care. There will be two or three people in the back pointing at a printer wondering how to fix it as if that is the key to making their business succeed — rather than helping the impatient and long line of customers who are stopping by on their way to a busy workplace.
I came in today to drop off a pre-​paid Trunk Club box, signed sealed and delivered. Pat told me she could not accept the box because there was a small tear in it. Can’t we just put a strip of tape on there? No, she says. I have to buy a box from there or go to a different center.
Luckily a nice customer offers me some of her tape. I slap a strip of it over the tear and boom… problem solved right? Wrong. She needs to call her manager Betty over. Betty makes me wait another 5 minutes to give me her visual approval. When she gets there, she also tells me to by a new box. I have pictures of the box. THE BOX IF FINE.
For the love of customers will you stop trying to upsell me on your stupid box and take this prepaid, good condition box?
I run a small business with 30 employees. I need to ship things. Fedex should be treating me with respect and urgency, but instead I get disdain, attitude, and nonchalance. So you know what FEDEX, consider yourself boycotted. There are too many other solutions out there to deal with this crap.
I can’t wait until Shyp or some other startup does to Fedex what Über did to the broken taxi industry.
–Andrew