Hoot ‘N Toot Cleaners

Still the best from Marin to Gilroy.
I’m driving there if I ever move out of Menlo park. They oughta franchise their name and service

After reading the other review, I am compelled to write mine. I have never had any problem with dry cleaning after taking my clothes here. At other places, I have had to return the items because stains were not removed or poorly pressed. I have never had to return 1 item to Hoot n” Toot. Everything is done perfectly the first time. I have always been treated courteously.

I would give this store zero stars if I had the option.
I took 7 pair of boys Lands End uniform pants in to be hemmed.
First, they told me that each pant would cost $ 16 to hem. Hello, each pants only cost $ 17! But I waited until 2 days before school started, so I caved.
Well, each pant was hemmed at a different length. Each machine stitched hem looked like a blind person did it. The hems were crooked, and basically unwearable. When I asked to speak with the manager, I was greeted by an angry woman who turned out to be the tailor, and the person who sewed the pants. She claimed the pants were ‘fine’.
After a lot of back and forth with the owner, they agreed to ‘redo’ the hems. When I returned to the store to pick up my pants, NONE of the pants were re-​sewn. My mistake was that I paid for tailoring before the work was done, and had no recourse.
BEWARE of this store. Terrible workmanship, and even worse customer service.

Want an average dry cleaning job done? Want to spend twice the amount you’d spend at most other places? If you answered «yes» to both of these questions, congrats – Hoot n’ Toot is the right dry cleaners for you!

Today was the last time we go to Hoot n’ Toot after being a loyal customer since 1985. Under the new owners they ruined the collar and cuffs of a jacket. We still gave them the benefit of the doubt.
No more. A brown and white striped woman’s blouse was returned with the colors in the collar running together They took it back to work on and returned it to me today having bleached it (it’s not a cotton shirt). The brown and white striped blouse is now a tan and light brown faded looking piece of useless cloth. No apologies and they also charged $ 8.75 to launder a plain blue oxford cloth blouse with no offer to discount due to the ruined blouse.

Hoot & Toot has been my cleaners since I was a little girl — too many years to count! In fact, it was Ophie’s [my Mom] dry cleaner and I can still remember trying to see over the counter as she dropped-​off her dresses…
Yes, it’s pricey [thus 4 stars] but what isn’t in MP… Plus sometimes you do pay for what you get! What you get at Hoot & Toot is great service, excellent stain removal and same day service upon request. No complaints from me :)

Oh well … I’ll chalk this one up to me being lazy!
The story of me paying $ 7.00 to press a clean shirt
— — — — — — — –
This morning I was running a bit early to work and decided it probably would be best if I had my shirt pressed before heading in.
I took my normal route in and stopped at Hoot n’ Toot cleaners on Santa Cruz Avenue for the press.
The ladies who said they could do it on the spot were REALLY helpful and nice. A couple minutes later an older gentleman came up and said it will be $ 7.00.
I paused in a mild state of shock and responded with, «It’s press only! It wasn’t laundered.» He said, «Um hum, that’s what it costs.» I gave him my credit card and he left to process it. I started talking to the ladies and they too were shocked that it was $ 7.00.
When he came back I showed him one of the orders that were waiting to be picked up: 4 men’s shirts = $ 10.00. $ 2.50 is what I was expecting for a press. He retorted with, «Your shirt has to be hand pressed because it doesn’t fit on the large press. It says that it is $ 7.00 up in front.» I thought I entered from the front? Santa Cruz Avenue is the «back»… the alley entrance is the front!
Seems like it would be a good place for men shirts to get pressed but I would steer clear for ladies.