Jennifer P. Wang, MD

I have been with this practice for the last few years to get once yearly a prescription for glasses and have decided to change provider. The service is typically poor. For example, I recently called to see whether a same day appointment for an eye exam was available. Even though I called during business hours, nobody picked up and I left a message on the voicemail asking whether a same day appointment was available and requesting a call back. Nobody cared to call me back till a week later when I was informed that I was due for my yearly eye exam. On another occasion my frame had broken and the only glasses I had to wear were my sunglasses. I asked for my replacement frame to be expedited, but there we no sign of any effort being made by the practice to accelerate things (in the meantime, I was showing up at work in sunglasses).

I’ve been a patient of Dr. Wang for over 5 years now. Not only is she my opthalmologist but also my dermatologist. I have never cared for by an eye doctor as thorough as she is. On my first visit, I was surprised to see the advanced technology that she uses, which far surpasses equipment used by my other past (good) eye doctors. No doubt the results are more accurate. She has treated allergies in my eyes, clearing them up quickly. I have always been able to get an appointment with her immediately when I needed to because of allergies.
Not only is she my eye doctor but also my dermatologist. Recently she used Perlane to treat drooping and lines in my face with terrific results. She is an artist in this area with a great aesthetic. She is careful, painstaking, and experienced. She gets natural and refreshing results.
Several years ago I had a suture facelift costing $ 11,000. Three years later the results are negligable. Her use of Perlane has given me much better and natural looking results. I highly recommend her and can’t imagine why anyone wouldn’t.
If you want to see clearly and look good, make an appointment with Dr. Jennifer Wang.

I hate this eye doctor after going to the practice for more than 2 years. I chose them based on location and that was a huge mistake. They overcharge for EVERYTHING. For instance, they charged me $ 180 for simply TRYING a new brand of contact lenses to which I did not actually switch. It was some super type of «fitting» charge even though they spent precisely 1 minute with me! They also fit me for glasses and contact lenses poorly. Finally, the receptionist and assistants are just plain rude. I think that they know that they are doing a bad job and feel defensive. Patients: get yourselves out of this horrible practice. I would give them zero stars if I could. I am SO much more happy since I moved to Cambridge Optometry in Palo Alto: just do it!

i chose dr. wang for my annual eye exam because her menlo office is on my way to work. i waited for ~15min; she apologized. the exam went fine and i thought she was professional, although her bedside manner was kind of cold. she didn’t explain much about the exam results, just told me that i need stronger readers. the glasses selection is just okay, and i agree with another Unilocaler who said that the frames tend to be on the expensive side. what disappointed me is that they are charging more than msrp, which i discovered when i looked online for frames. joel who works in the front did not exert ANY pressure on me to buy glasses, seemed like a decent guy. there is a woman who works in the front in the same capacity who just rubbed me the wrong way and i can’t say why. i’m definitely not going to get my glasses there but might return for my next annual exam just because of the convenience.

I have been seeing Dr. Wang for couple of years now. I was not so bothered by her receptionist since my yearly visit was short. I noticed she was cold and not very welcoming. However, since their recent move to Menlo Park, I had to have more contact with her office, because I bought her Obagi system. The receptionist Christina was disorganized and cold. She told me she would call me back for an appointment on Tuesday which she never called. Then when I called, she did not remember. So we made a Thursday appointment. When I showed up, the person whom I supposed to see won’t be there at all for the day. And she told me the appointment was at 2pm. So the appointment was pushed out to Friday. I hope she will not mess up my future appointments.

I visited Dr Wang couple times — Mountain View & Palo Alto office, both. Two out of three times, she kept me waiting for almost 45 minutes. Each time, I would gently approach the staff and remind them that I was visiting during lunch hour, and needed to get back to work! But, they paid no heed, and it almost felt like it was a norm there, and I should not be complaining! There were other patients waiting with me, and they were growing impatient too.
Overall service was decent. I felt she was in a rush, but then, of course she has to be if she is running late by 45 mins!

I went to see Dr. Wang today and left extremely pleased and validated. After going to the ER twice and then to Stanford Eye Institute earlier in the day for a bad, reoccurring eye infection that wasn’t improving, I was able to squeeze in an appointment with Dr. Wang and it was definitely worth it. She took the time to listen to me and genuinely seemed to care about how I was feeling and what I was thinking. She listened to all of my questions and gave me full answers (this was not my experience at the other 3 locations). She did a comprehensive exam, explained what she thought was going on, provided me with a new antibiotic, explained how to prevent this from happening in the future (including switching to a different type of contact lens), and scheduled a follow-​up appointment for a week later. All-​in-​all it was a positive experience considering how concerned I was about my health and how I now feel I’m on the route to recovery. I highly recommend Dr. Wang for ophthalmologic problems.

I really liked Dr. Wang. This was my first visit and after filling out paperwork, I waited at the most 2 seconds. She was friendly, personable, and honest. With previous optometrists, I’ve felt like they were always trying to up-​sale me on stuff like glasses when I’ve had laser eye surgery. The staff is nice and helpful especially Stephanie. Great selection on glasses and sunglasses to choose from. Another bonus is the skincare (though brown don’t frown and I don’t need much– ha ha). Nice to finally have a place to go to!

I went here because it was close to where I work and they could take me last minute. It was totally NOT worth it.
1) They tried to hard sell me on glasses which were overpriced. They girl helping me didn’t help much and seemed put off when I didn’t want to make a decision right away.
2) I didn’t feel welcomed by Dr. Wang, and frankly felt uncomfortable. I felt that my questions were annoying her and that she wanted to spend as little time as possible on my exam.
3) They overcharged me for the exam and then made up some excuse for extra charges. They didn’t record that I payed my co-​pay and it took four times on the phone with them to sort things out (the charge mysteriously disappeared once I said I would pay and not come back)
Needless to say… I’m over it.

I’ve been seeing Dr. Wang since Dr. Rubin passed away. I’ve been very happy with her exams and bed side manner. The glasses are expensive, but I do like the styles.

I’ve been going to Dr. Wang’s office in Palo Alto for my routine eye examinations for the past few years, ever since the death of Dr. Rubin. I’ve always been pleased with her as a physician. She conducts thorough eye examinations and explains everything that she is doing. I never have to wait more than a few minutes beyond my scheduled appointment time to be seen by her. She has even taken the time to help me choose glasses frames that she thinks looks best on my face.
The optical shop is just fine. The opticians give generally good advice about styles and frame durability. There used to be a guy who I thought had particularly good ideas about what worked for me, but he’s no longer there. My only quibble is that the frame selection is limited, and tends to be on the pricey side.
My only question (about eye exams in general, not specific to this office) is this: if they can put drops in my eyes that dilate my pupils, why can’t they give me drops that constricts them when they’re finished looking at my retinas?

Like the previous reviewer, I can’t say that I would recommend this establishment to any one (I worked across the street so it was convenient, so it was the only reason I went). I went there multiple times but, other than my first time, had multiple problems.
I could write a book on the problems with this place, but I’ll spare you and try to make an organized list.
1) I have seen different eye doctors there and got a sense that only one, Jennifer Wang (who is an MD and not an OD), actually knew how to conduct an eye exam. Apparently, some ODs don’t learn that skill (shocking after their 4 years of school). I have seen excellent ODs before, but none here.
2) I had issues with one of the doctors writing the wrong prescription in my chart vs on the slip she gave me. They had a hard time reconciling which was the right one (I don’t remember her name, but she was the worst eye doctor I’ve seen in my entire life… I got the sense she hated her job).
3) While I was sitting in the area with a pen filling out forms, the receptionist collected credit card information from a patient. I could have easily written it down and taken it with me. Luckily, I don’t do that sort of thing.
4) I once did not order glasses or contact from them, and they were pretty rude about it (I got the sense that this was where their cash came from).
5) They are overpriced. You can get the same lenses and contact for a lot less money anywhere else.
I’d give this place ZERO stars. There is no area where I can say that I was impressed (doctors, staff, price, service are all sub-​par).

I went to this office for an eye check-​up and to update my contacts prescription.
I had three main problems with this practice:
First, I had to go back several times because the contacts fitting were so badly done — I repeatedly asked for a prescription for my old contacts, but was told I needed a new ones (when I turned out I didn’t). With one of the contact sets I was given, they bothered my eyes so much I had to take them out after an hour.
Second, they were out of stock with one of the new contacts they tried to give me to try, were supposed to call and never did. I finally called them.
Third — and WORST in my opinion — the guy who sells the glasses and contacts (a young Asian guy) hard sells you. Because they didn’t call about the contacts or give me a prescription (until I demanded one), I had to rush order my contacts online because I was going to be out of town for a while. When I called the office to ask for a breakdown of my charges, cancel my contacts order (he pressured me into pre-​ordering them), and refund that part of the bill — he argued with me about it! And then never issued my refund, etc. I had to dispute the charges on my credit card.