Just Kiln Time Pottery & Glass Fusing

Since the move to the new location on Appleton Ave., both times I have been there, there have been issues with our projects. One project got broken somehow (never got a clear explanation there, but did get to re-​do the project for additional cost), and just recently, I went there to pick up my daughter’s project. It was promised on Sunday, but I was unable to get there until Wednesday. (Three days past when it was promised to be ready)
When I arrived, the project could not be located, and I was initially offered the excuse of a Thanksgiving back up. (nevermind that the project was done a few days AFTER Thanksgiving, and there really shouldn’t have been any back ups) Then I was told that it was «still in the kiln», although it was apparent that they had NO IDEA where it was. I was assured I would be called RIGHT AWAY when the kiln cooled down on Thursday. No call. Finally, on Friday afternoon, I called them to see where my item was. I was first told that «there was a problem with the glaze». When I asked what that meant, I was then told it was «still in the kiln». SERIOUSLY??? I asked to talk with the manager, but was told that she was out on her «overland trucking route» and wouldn’t be back in the store until the weekend. Ummm, what is a MANAGER of a store doing on a trucking route? Then I asked who was in charge until the manager came back. The kid on the phone said, «Ummm, me?», like he wanted me to confirm. While I was still on the phone with the «interim manager» trying to figure out what to do, guess what! My mug magically turned up on their pick up shelf, but it was «behind a bag», so automatically that meant it was lost forever because heaven forbid anyone LIFT a bag and look BEHIND it, especially at Christmas time when everyone and their brother are making gifts, which they may or may not get because they might end up «behind a bag».
Sorry, Kiln Time, you have a great concept for a store and a cute space (still with a serious lack of decent parking), but there are some real monkeys running the zoo. Consumers, beware!

I love going to paint pottery here. They have glass too. It’s really a family friendly environment and the staff is super helpful. My friends and I frequent here just to paint and visit. They keep a great variety of selections and there is always something new. We have all had some great looking pottery come out of the kiln. I would, and have, recommend Just Kiln Time to tons of people. If your looking for some low stress fun this is the place to go.