The woman who handled my passport business was an unpleasant, incompetent troll. That I could deal with. What I COULDN’T deal with was the needless expense of having my passport application process expedited(i.e., I did not receive my passport faster than I would have had it not been expedited) only to then have my birth certificate misplaced. The troll woman also put my passport application in the mail with out signing it as a witness. If you’ve never applied for a passport, allow me to tell you now that passport applications are not accepted with out that signature. I had to call my Congressman in order to track down my birth certificate and get a handle on receiving my passport in time for my pre-arranged travel plans. DONOT apply for your passport here unless you plan on 1.) paying for expedited service that will not be achieved, 2.) being denied a refund for unsuccessful expedited service, or 3.) staying home.