Macy’s

I visited this particular Macys yesterday evening. Prior to going I called the store to confirm if a particular item was there the sales person on the phone informed me the computer identified the item I was looking for was in the store and if it could not be found once I got there there was one located in their storage facility where they get their merchandise and they would be able to ship it to me and return the original item that I received damaged from online. I took the 40 minute trip to the store. Upon arriving and going to the women’s coat department as the item to be replaced was a Michael Kor’s womens coat, the coat was no where to be found which is okay considering I was told there was one available in their storage facility. The real problem was there was no sales associate to be found at ANY of the floors service desks. I went back to the lower level and went to 2 more desks until I found an actual person. The same lady I talked to on the phone who informed me she wasn’t in that area so she could not help me I asked her if she could call someone who could help me bc there were no employees to be found. After shovelling through papers and telling me she should have never picked up that shift for the day and trying to get ahold of someone to help me without success she got a hold of a Manger who was supposed to send someone to that department to help me. After gong all the way back to the second floor where the coats are located there was no one to be found. How does anyone ever buy anything in this store if there is no employees?! After searching another 5 minutes I found 2 employees complaining about how awful the store was I’d have to agree. At that point I just returned the item and left. I will never buy anything from macys again.

You’d think during the Xmas season they’d have some employees working there. I wandered around looking obvious for someone to help me at the jewelry dept for 10 minutes. Finally found a nice female employee walking through the store and asked if someone could help me. She tried but did not have the keys for the jewelry cases. So after another 10 minutes, she found a woman at another dpt who said loudly, «Well he’s going to have to wait!» I explained I had already been waiting 20 minutes. «Well do you want to buy something!» I said, «Yeah, that’s what I’m doing here.» So I just walked out and they lost a sale. I had already picked out what I wanted, I was just trying to pay for it. Won’t be going back there anytime soon, that’s for sure. Completely ridiculous. Every other store I went to that day in the mall was fully staffed and although there were lines and the stores were busy, the staff were nice and working hard.

My wife enjoys shopping here and they customer service she receives has always been very good. They are very knowledgeable helpful and give you that individual service you expect. Granted my wife’s comes here often but I think everyone gets wonderful service. I think they have above average deals.

Great customer service is generally marked with a Wow by a customer; when you do that, you’ve won the customers loyalty. I was wow’d today, but not the way a store would like.
The point of sale is the most important part of making any sale, and when you put someone in charge of the point of sale that flunk out of 3^rd grade you just wow’d me entirely the wrong way. It took us over 30 minutes to check out with two people infront of us in line. If it wasn’t black friday and the two articles of baby cloathing weren’t 65 percent off, I would have walked out.