I ordered online. That was fine. I then received a phone call and was told the boneless chicken wings were unavailable. Ok, no biggie. But then my preset was delivered 30 minutes late, and when I called to ask if it had left the store yet, I was told by a very rude girl, that I must have ordered at a different Pizza Hut because they had no record of me. Then I was put on hold for 4 min and then hung up on. When my pizza finally arrived, it was COLD. Never ordering from there again!!!
Megan R.
Évaluation du lieu : 1 Mentor, OH
While running errands tonight, my boyfriend and I figured we’d place an order on pizza huts mobile app and swing by the drive-thru on our way home. We ordered 2 orders of boneless wings(buffalo mild and garlic parm), along with an order of cheesy bread. When we got to the window, we were told to go onto their website and give them great reviews(which I cannot find anywhere on the website to contact management or main office). I googled it, and the link wasn’t found. Go figure. We were also told that there was an extra, free order of wings in our bag. Excited as we were, we tipped. And we usually don’t on drive-thru. As my boyfriend started on his buffalo wings, I dug into my garlic parm wings. First bit. Ok. I take my next bite and spit it out because my wing was very chewy. I cut into another wing and it tastes funky. I investigate my wing a bit and it looks pink. While I’m investigating my wing, My boyfriend spits of piece of his out. I had asked what was wrong and he said his was chewy. So now, my boyfriend is paranoid about his wings now and investigates his. Couldn’t tell if it was pink like mine was, but after another bite, still was chewy. I opened up our free set of wings, which were garlic parm. I go to cut the wing in half to make sure everything was cooked ok and couldn’t cut through. So, Pizza Hut gave us a free set of wings, but with the bone in. Gah! Totally bummed. After this point, we were hungry, not even for the rest of our garlic bread. We took our food out to the kitchen for some better light and I’m glad we didn’t eat anymore. Our wings were so undercooked, I was coughing and gagging so much. I literally thought I was going to throw up. I took some pictures of the wings, the difference between the bone in(darker brown– a little more cooked) compared to the undercooked wings that were completely red inside :(. Can’t figure out how to post photos and I don’t think anyone would want to see. I still gag by looking at them.