Amtrak

My interaction with the people at this Amtrak station was positive. Even though the people in the call center gave me some misinformation. Young man behind the counter was able to make my experience great. Thank you Amtrak the job

Mark, the worker scheduled today decided to tell my husband, 9 month old and I, at 10:04 after waiting in line for a few minutes, that their baggage cutoff is 30 min before train departure. Our train departure is at 10:31. He claimed that he arrived into the building at 10:02 from dropping off all the luggage which means that he would not have been in the building even if we had arrived before 10:01. One of the things that contributed to our late arrival was that their door on the north end of the building was locked, so we had to walk all the way around to the other door which doesn’t seem like it should take long, but when two people have to carry a suitcase, pack n play, diaper bag, and a car seat, it tends to take a little longer than expected! Hats off to you MARK! Way to be an exceptional employee! Jerk!

Incompetent personnel running the station

It is a station. There are seats where you can wait for trains and buses. Merced gets damn hot in the summer and the AC is nice. Basic vending machines and bathrooms.
Dunno what else there is to say, but I checked in on a lark and Unilocal wants me to review it.

Had to catch a train here to come up to the bay area. The station was dirty, in the restroom the paper towel dispenser was empty at 10am in the morning, the soap dispenser was empty and one of the hand dryers was broke. Staff was not friendly and really hope I don’t have to catch a train from Merced ever again.

Too Yosemite we go! I’ve been coming here since I was a kid as a connecting bus stop from my Emeryville Amtrak. There’s a vending and soda machine and it’s in a pretty cute neighborhood.

Friendly, helpful staff, Clean, spacious facility. Also serves as a stop for the YARTS bus to Yosemite!