AT&T

This store does not even deserve one star. This is the epitome of bad customer service. Our first visit there to switch our phone service lasted over 6 hours. The rep then told us to go ahead and go get some food because it would be a bit longer and it was late (close to closing time). When we came back they had LOCKED US OUT! I wish I was making this up. We have had to visit this location a few times since then for problems such as them telling us that my husband’s smart watch was added to our plan and would only cost us $ 5 per month when in reality they added a SECOND ACCOUNT under my husband’s name for his smart watch and were charging us $ 100 per month. We were also supposed to receive $ 300 credits for each line we transferred to AT&T which we never received. My husband just left the store trying to fix that problem and apparently the ONE PERSON who needed to fix it no longer works there. I had no idea our credits were dependant on a single person’s job. ABSOLUTELY RIDICULOUS! I could go on and on with the stupidity and aggravation that comes out of this store, but I’ll just start sounding like a raving lunatic. So, to sum up, this store is horrible. Avoid it at all costs.

Really bad customer service. Went into the store looking to buy a phone. Asked one of the lady in the store if they still had any Samsung note 4 in stock and she was not helpful at all. The second lady I asked about the Samsung note 4 didn’t have much clue about where I can get a Samsung note 4 if they didn’t have it in stock. Or talked about any other phones they have in store. Really didn’t look like she cared much. I just got brushed off. I would understand if she was busy and couldn’t help me at the time, but there wasn’t many people in the store and I see many of the workers just standing around. I would not recommend coming here. Rather purchase a new phone online or elsewhere.

I really wanted to write a review for this place after seeing it only had 1 star. When we walked in, the place was busy but we were helped almost immediately by Chad, the most knowledgeable AT&T rep we have ever worked with. I was there to upgrade my iPhone and after looking at my families current service plan, Chad offered to walk us through it to show us where we were needlessly loosing money. While chatting about my phone with Chad, my mother expressed interest in their digital life program. Chad grabbed another rep that specialized in digital life to assist my mother while he and I continued to work on my phone. Overall we had a very informative, productive, and efficient visit. Chad is now my go to guy for all things AT&T!

incompetent sales people, Ive gotten 5 answers from 3 different people on the same question

I’ve gone to this store many times before for purchasing phones, accessories and making small changes to my plan. The location is convenient but the service is generally atrocious. If I’m lucky, there will be very few customers in the store and an overabundance of salespersons consistently trying to sell me something. If there’s a few customers, they make you wait in a waiting list. What’s particularly frustrating is when I’m going in there just to purchase a phone case or cable, but they make me wait in line with all the people trying to purchase phones for activation or new plans. Several times I’ve gone in trying to purchase an accessory with cash-​in-​hand and they’ve asked me to wait 30 mins to 2 hrs for someone to complete the transaction. Safe to say, there are many downsides to this store, but the location is much closer to me than the next AT&T corporate store, located in Applegate Ranch in Atwater. It wasn’t until recently that this mediocre store lost my business for good.
I went to the Merced AT&T corporate store on December 6^th, looking to purchase an AT&T charging cable for my phone. I’ve had a corporate discount on my plan since 2002 which entitles me to an accessory discount at any corporate store location or online via the AT&T Premier business portal. I’ve used my discount in stores all over California and New York without any issues as well as online. This particular day, an assistant manager named Patricia decided to take an unnecessary hard stance and refused to honor the discount because it would require a manager override. She also claimed that since I had access to the AT&T Premier portal, that I could not use my discount anywhere other than online. I pointed out numerous transactions that I’ve made within that store, which she did verify, but then said that the managers who honored the discount should not have done so. Basically, she ignored good common sense and made a fuss over a $ 19 AT&T branded charging cable that the store most likely paid $ 1 for.
I left after realizing that I could not get anywhere with her. She failed to give me a genuine customer service phone number when requested, so I searched online and called the CSR line for my business portal. The representative agreed with me that the store should have honored my discount and went on to explain that the discount is honored in all corporate stores as well as online. She then explained that perhaps Patricia was confused due to my Premier status and thought that my discount was only exclusive to AT&T Premier. The CSR then called the store to talk to Patricia. Apparently Patricia refused to budge and was not very courteous in dealing with the situation so the CSR issued me a credit on my account for having to deal with Patricia. The CSR then apologized on behalf of AT&T and suggested that I order through Premier (free 2 day shipping) or go back to that store when she wasn’t working (since I’ve purchased from them numerous times before), or go to the store in Atwater.
All in all, the credit was good for multiple AT&T charging cables, but it is quite unfortunate that the Merced AT&T location would go so far to alienate a loyal customer since 1992. Lesson learned: go to the AT&T Corporate location in Atwater, CA. They have always been prompt and courteous and are worth the drive.

Don’t use AT&T if you want good customer service. I have been an ATT customer for about 15+ years. I recently agreed to a promotion and Sales /​Billing /​Promised:
34.99 per month (12 month agreement)
6mbs DSL service
Land-​line included /​18cent per min long distance
While calling tech support to set up my modem /​they asked me to hit the «reset» button /​burned out my modem /​was told I had to buy the one sold at the AT&T store (100 $) or tech-​support might not be able to help me in the future. I bought the modem and it worked and tech support helped me.
Called help line (AT&T) to confirm billing would be what I was promised (look above) and was subjected to the following:
1. First call was 45 minutes hold time on and off /​could not confirm order and just before I could get on with a supervisor I was cut off and had to call back.
2. Called billing directly (1−877−999−1085) and found that got a busy signal for the next 3 hours (plus).
3. Called helpline again and was on hold and with operators (on and off) for about the next 3.5 hours. Some confirmed the details of my order while others told me the opposite. No one was willing to confirm that I would be billed for what I had agreed to (DSL and Landline charges). Spoke to operators: MP409C, C0574K, and a supervisor named «Monique.»
4. Called local store and spoke to manager. She shared she would pass on my complaint but the only other way to complain was to write a written letter to the office of the president through «snail mail.»
5. Posted online and was contacted by their «Social Media» team and was told they would pass the complaint on.
6. Was contacted by Manuel in an office in San Diego who didn’t seem to know all of the details of what I had agreed to. He stated that he would look at current promotions (none of which were currently at 34.99) and could offer me something. One promotion was about $ 60.00 more (over the course of the year) and had no long distance. He offered me that. When I shared that this was not what I had agreed to (and had purchased a new 100 $ modem for) there was no flexibility other than saying the original sales /​billing person should never have made me this offer. When I asked if this was good customer service in my situation he declined to answer directly. When I asked if this was a type of «bait and switch» (offer something for lower than it’s real price and then switch the price) he would not agree.
7. While talking with Manuel, his website crashed and promised to call me back that afternoon or the next day. He did not as of this point (the end of the following day)
I have a $ 100.00 modem from the business I am reviewing but I don’t have the service I was sold. Very unsatisfactory! There should be some SIGNIFICANT discounts involved if you agree to service like this.
Before you choose AT&T, you should make sure they are running some SIGNIFICANT discounts to make this type of stuff worth it.

I went in to add a line to my existing service. I always ask for Dan. I’ve been going into the att store for over 5 years and always get treated with respect and he is never pushy he will talk about all the new products they offer and most of the time I discover new products that fit to my needs. I always refer him to my friends and family. I also love that every time I go in the store looks different they even have tables and seats now, I just wished they served food and drinks as well ;)