Don’s Mobile Glass, Inc./ DMG Tire & Service- Merced

Called Monday 5÷16÷16 to get a quote for window seals on my 85 C10. Was told I’d receive a call back. Today is Thursday 5÷19÷16, still no call. Heather was very courteous over the phone (reason for 2 stars).

DMG Always does my oil changes– fair, quick and helped me when another car place tried to tell me something was broke and DMG did their own inspection assuring me I didn’t need this part and saved me a ton of money!

A minor task is the scheme of things, but they fixed a mirror for me without hesitation, and quickly, and did a smash up job. (Pun intended, they had to remove a convex mirror and replace it with a flat one!) The mirror allows me to see if hungry deer are at an empty feeding station easily, and THAT means a great deal to me. Thank you, all!

Super friendly and helpful staff. Great customer service! The service was quick and I did not have to wait long for my alignment and oil change. Very reasonable prices as well.

I called Don’s to get a quote for a new shower door and was told they’d rather me come in to their office to talk to someone and look at samples. I went in today with my husband and 2 kids and waited about 5 minutes for someone to approach us while we looked at the floor samples they had out. No one ever greeted us or even acknowledged us. I then went up to the front counter where 2 men were at computers and a lady was at a side desk. They all looked up at me but didn’t say a word. I stood there for about a minute waiting patiently to see if anyone would even acknowledge me and I got nothing. I could not believe it! I scooped up my kiddos and we left. Don’s made it very clear that they didn’t want my business! HORRIBLE!!!

Don’s has both a glass division and a full service auto mechanic side. The glass offers on-​site repair and come to both repair and replace my windshields at my business! I did not have to worry about my lunch break or when to arrange service! Both the glass and auto repair is great!

We have needed Don’s on a few occasions for glass repair. They are fast, efficient, and accommodating. They have provided GREAT service from each tech that has come out to handle the issues. Thank you for everything! Highly recommended! Try the Tire Shop, too. I also hear it’s outstanding!!!

I had a chip the size of a dime in my 2011 Jeep Wrangler Rubicon that I took to Don’s Mobile Glass to have repaired. I was worried about the Plano tackle box they used to house the chip repair tools and supplies. Upon performing the repair I begain to worry when the technician was inside using matches to heat up the windshield at which time he indicated that the windshield cracked. Unfortunately You can repair a crack that was already repaired so now I need a windshield in my 2011 Jeep with 2000 miles on it. They did inform me that they could get me a windshield for a price. I would not recommend having any glass repairs performed by Don’t Mobile Glass in Manteca.

I worked for Steve’s Chevrolet and scheduled all our glass repairs for both customers and our used car department. Don’s mobile glass is the only glass company I would trust with my customers vehicles. They have great customer service and went above and beyond on many occasions. At times other glass companies would try to steer my business their way and I was quick to let them know we were very happy with Don’s and have no desire to go with anyone else.

My pickup got a rather large chip in the windshield thanks to a big truck kicking up a huge rock at me. I called Don’s this morning and within an hour, a worker was here at my job to fix it. His name is Jason and he did a great job. He was friendly and knowledgeable. It wasn’t an easy job due to the location of the chip but he got the job done and it looks really good. Anyway… I tend to complain when something isn’t done right, so I feel I should also give compliments when they are owed. Jason is a very good worker and I’d certainly recommend him and this company.

I’ve been spoiled by Don’s Mobile Glass. I’ve been taking my car there since it was GoodYear and they’re incredibly efficient, friendly and trustworthy. I had been taken advantage by mechanics before and DMG has always taken exceptional care of my car.
Not only would I recommend this place but I do regularly.
…Unfortunately they’re not a star smog location which means for smog work I have to take it to other places. Well, I’m on my second smog specialized mechanic in less than a week and I keep thinking, «Man, I wish I could just take it to Don’s!»
So the only suggestion I’d make is become a star smog location so I can just take my car to there for everything.

* Although other businesses mentioned in this review have been changed to fictitious names, the interactions with them are based on true events.
Phone Call #1
«Hello, thank you for calling *GLASSholes, how may I help you?»
«Hi, yes. I was out of town last night and just came home this morning to find my sliding glass door leading to my backyard has been smashed. I’ll be going out of town again and was needing it fixed today.»
«Ha. Sorry. That’s not something that we can take care of today.»
«Well, how much would something like that…(click)…Hello? Hello? You still there?»
Phone Call #2
«Kiss My glASS, how may I help you?»
«Hi. Long story short, I have a sliding glass door that needs to be repaired and was wondering if that would be something that can be fixed today. Nope. Sorry. We don’t do that.»
I ended up calling 3 more glass repair shops and ended up with the same results until finally…
Phone Call #6
«Don’s Mobile Glass. How may I help you?» (Yay. Finally a friendly sounding voice)
«Hi. Do you do same day repair?»
«Yes, we sure do?»
«Really? Wow. You’re the first ones. Cool.»
The sweet lady on the phone had me take measurements so they would know what sized glass would be needed. She even agreed to take 15% off of the price of the glass and lower the hourly rate for labor. So not only did they offer same day service, but it was a good $ 50 – 80 cheaper than the other places I called. The gentleman they sent to complete the repair, Eduardo, was really nice and friendly. The job was completed very quickly and precisely. I have no complaints at all and would recommend Don’s Mobile to anyone.
I have to admit, there was a reason I called Don’s Mobile last. I like to support the local businesses and I know that Don’s is a chain so I knew that it was going to be a last resort for me. It pains me to say but I simply did not have a very good experience communicating with the local glass repair places. I can understand if they don’t offer a certain service but they could have been more pleasant in conveying this information to me. Alas, Don’s Mobile got the job done correctly and efficiently.

So I was driving along one day on the freeway, when I heard a little sound. A few days later, my fiancé noticed a crack in my windshield!
As it slowly grew (and I did not take the time to patch it before it got big), I started trying to figure out where to get the windshield replaced. I was in Fresno and got a quote from a well-​reviewed place there, but since I live in Merced, I decided to try out Don’s Mobile, at least for an estimate. Their estimate was LOWER than the Fresno place, and it sounded reputable– they said they’d replace my windshield if it gets a crack, the first time.
So, I went in and left my car, and 2 hours later, walked over and picked it up. (they also offer fixing the windshield while you’re at work, but I am done working for the summer). They are located downtown, so while I waited I window-​shopped, had lunch, and met up with friends.
The staff were friendly, the windshield seems to be doing well, and it was at a good price (under $ 200 to replace the windshield).