Enterprise Rent-A-Car

I’ve had multiple excellent experiences with the Merced branch of Enterprise. Everyone who works there is helpful and friendly, renting a car is an easy process, and the fact that they will pick me up or drive me home makes it a stress free experience.

I had a great experience. I was able to reserve a car by phone. Waited no more than 5 minutes to pick it up. They provide transportation to and from body shop. Drop off was a breeze. I will definitely use this place again. Way better than hertz in town.

This review is for Matt. He has great customer service skills. Not sure if he’s the manager but he should be! We had a mix up with our rental return times for one trip, upon returning I explained the mix up and he gave us a free upgrade for our next trip! My husband and I just redeemed our upgrade for our trip to Tahoe. We had to return early due to personal reasons but Matt got us in and out very quickly and professionally. Thank you for your understanding, we will definitely be back.

This location was great! They worked with me as an out of town visitor. Nice people, good car, was overall very pleased.

I wish there was a no star option. I’m currently waiting for assistance and it’s been 30 long minutes. They place priority on customers that call in. If the phone rings while they are helping you they will pick up the call and put you on hold for however long the call is. She is on her third call right now. Ugh they suck balls.

Last week my mom was in a bad accident, her car was totaled and her insurance company set her up with enterprise. Since we had a bad experience before I was interested to see if they had changed at all. Walked in and it was the SAME person behind the counter. «Oh boy» I thought. The clerk looked up my mom’s «reservation» and sure enough it was there but guess what… she had 12 reservations and 3 cars! She told my mom to come back in a few hours and «maybe» she’d have a car, she also said «I’m like totally freaking out!» — another stellar example of enterprise’s customer service. Luckily the insurance company called Hertz and reserved another car.

Just returned a car no problems… The staff was great however they take a large deposit my rental was under $ 100 and they took out $ 350 as a deposit which I could not use any of that money for the trip! So we just didn’t eat. Lol it would be great if not for the large deposit but they said that’s with all enterprises.

i’m really impressed with the service of enterprise. the customer service at this particular enterprise is fantastical! currently, i’ve been renting cars because my car that i used to have blew up while i was driving on the freeway back in june (but that’s a story for another time). now that i am without my own vehicle, it is defintely cheaper to rent than owning one. that, and i don’t really need to have a car all the time. but when i do need a car, i come here.
usually, i’ll google some kind of coupon or special code that they’re advertising before i go to book a car on their website. 20% is pretty spiffy, but 50% off on weekends is ever more spiffy. :P
there are two guys that usually get you setup with your rental, one guy’s name is kyle. he’s pretty cool. knocked off a few things for gas because they forgot to vacuum the carpet. the other guy’s name is rich. he is one cool dude. i picked up a flyer because i thought it was cool how enterprise also sells vehicles. rich asked me what i thought about it and if i was looking for a car, to which i said, «sorta.» and the very next day, i get a phone call from a lady named jennifer per request of rich. he had told her that i was looking for a car and she helped me price out a few vehicles that i was looking at.
great service. excellent prices. AND they pick you up/​drop you off where ever you need to go!