FedEx Ship Center

Believe the other reviews on this place. Horrible customer service. I don’t like to write negative reviews, but I didn’t have a good experience there. The location is out by the airport which is fine, but the girl at the counter was very unhelpful bordering on rude. It bothered her that I was there trying to FedEx an envelope.

I’ve always found this location to be staffed with friendly efficient and helpful counter staff. I use this location to send multiple holiday related packages to several destination addresses. The people at the desk have been smiling and effective in getting them where they need to go every time. They make shipping easy and remove the hassles.
There are other options in town but however using this airport based location operated by the FedEx company extra fees and up charges are avoided. The full range of services are also available, including express and ground. In addition, the shipping software has recently, as of October 2014, been upgraded. It was not necessary to fill out multiple copies of paperwork to ship seven packages. In fact, it wasn’t necessary to fill out any paperwork at all, not even a single form. The agent took the information and generated the labels and receipt all on line.
This will remain my ‘go to’ option for getting what’s too big, too bulky or too heavy home for the holidays.

I’m firmly convinced the only other reviewer of this place has never been to a blue-​collar environment before. This is a shipping center! A small bay with a few trucks that are to deliver things to our homes. The slip of paper can be signed and left on our own doorsteps for the driver to pick up as they deliver the package the next business day! It is not a Nordstroms, it is not a fine restaurant, it is a shipping center!
With that being said, it is a nice extra service that they have a place where we can pick up our packages if we are in such a rush we can’t wait for them to operate according to normal protocol. I have had to go there twice in the last few months and the worse occassion was better than I expected, and this time it was a great experience!
The place is in a far off pocket of town because we live in a small town with a tiny airport that the packages fly in and out of. All the upperlevel education is at the other end… in no way FedExes fault.
My visits: First time was to drop off a dead phone. Some drivers were making jokes and the young lady who helped me was kind of paying attention to them, but when I said I had never dropped off a package there before she assisted me. She did not dote on me, but she helped me ably.
This time I came to pick up a package, a very important package… otherwise I would have signed the slip and waited until the next day for it to be on my doorstep. He was very friendly and when I began opening the parcel in the building he reached over and said «let me help you.» I agreed, handed it to him and he nimbly sliced it open without damaging anything (box included) and handed it to me. I looked and pulled out the contents and smiled «ALL GOOD».
At that, he asked if I wanted him to trash the packaging or keep it. I chose to keep it so he picked up all the excess, took my parcel, and rewrapped it for me so it looked as good as new.
I really don’t think he had to do any of this assisting, he was just very friendly. I really appreciated it.
OK, so summing up: 1) in a corner of town that is hard to get to due to the growth of our town in recent years 2) a blue collar shipping center, not a fancy place where you expect pampering, 3) still adequate or exceptional service, 4) trying to do other jobs at same time. I don’t see a reason to knock them. I would recommend them highly and leave my attitude in their ‘small parking lot’.

WORST SERVICE EVER! So, I ordered a textbook online. Unfortunately, I wasn’t home when the FedEx guy came; therefore, I got the slip to go pick it up at the store. My boyfriend and I had to drive all the way across town to get to the store. It was by the airport and parking was small. When I walked through the door, there was no one there. It was open for 15 – 20 minutes already and there was no service. I was pretty upset because I had other things to do and I felt like it was a complete waste of time. My boyfriend and I waited for a good 5 – 10 minutes until someone came to the counter to help us. We rang the little bell and everything and still this chick took her sweet time getting to us. She gave us dirty looks and a snooty attitude, which I totally didn’t appreciate. I finally got my book and still said, «thank you» to the chick. She didn’t even say anything. What kind of customer service is that? She had the nerve to roll her eyes at me when I really didn’t do anything to her. Hopefully, I won’t have to come back to this store ever again! What a way to start my morning!