First Step Dental

Go somewhere else. This is a welfare type office where the dentists just come and go. I took my kids here for about a year and a half and in that time they saw 4 different dentists, each different one had left. So I decided to take my kids to an actual dentist office so they can get to know their dentist and I was bombarded with phone calls hounding me to come back and schedule. Once a week for 6 months! I finally called and asked them to stop since my kids were going somewhere else. Well, come to find out I had a $ 75 credit on my account. They asked if I would like a check back and I said sure. They told me it would take 4 – 6 weeks to get that in the mail… ummm…ok sure, I’ll wait. Well 8 weeks later I just called their office and they told me it will take another 3 – 4 weeks!!! Seriously!!! I asked for their «corporate» numer since that’s where they said the refund would come from. They said «oh I’m sorry, we don’t give out that number». OMG they are completely taking my money! I’m sure that if *I* was the one who owed *them* money, they would send me to collections in a heartbeat. So, I guess writing my review is as good as it gets in sending them to «collections».
Update: Not even 30 minutes after getting off from their phone call saying it would take another 3 – 4 weeks, they called back (not kidding, 5 times in a row and even to my work) that they have the check and will be sending it out this week. Yeah, right… we’ll see. If I get it… I’ll update this message. But, wow… shady as hell… now they suddenly have my check?! Doesn’t seem right…

Horrible doctor. Great and friendly staff. One of the old doctors left and she was so good we now drive our kids two hours away to see her. The guy that took her place should not be working in pediatrics. He’s so uncomfortable with the kids it’s painful to watch. He might make a great doctor someday but it will be with adults. We haven’t been there in 3 years and after telling them several times that we will definitely not be going there — they are still calling us. I just got a text from them to confirm my daughter’s appointment for tomorrow!!! Really? Please stop bothering my family, First Step.

Normally, KIDS + DENTISTS do not mix. Even adults and dentists don’t mix!
This is not the case at First Step Dental. I have taken my kids (now 8 years old and 11 years old) to this dental office for 3 years.
The whole office is for kids. When you walk in the door, it’s welcoming and fun with the décor and kid’s movies and video games. My kids get bummed out when we do not have a wait time because they cant «play».
The reception and staff are friendly and professional. The dentist & the dental assistants are stellar with my kids. The dentist always explains what’s going on in my kids’ mouths. Clear, concise. Can’t ask for a better experience!