Kathy’s Alterations

I have used Kathy’s several times for things like total alteration of my daughter’s prom dress to hemming slacks. Her work is always perfectly completed and ready when promised. I could not more highly recommend her services!

I work in the finance industry and often need business clothes altered. I’ve been here once before earlier of this year (Feb 2015) and it was a horrible experience. Kathy, herself, is rude, not only on the phone but in person. Does NOT respect customers and gives off a «Care-​Less» of gaining and retaining your business. I had decided to never go back. But now we are at the end of the year and in Early November, I decided to take a couple suits and 7 slacks to have done. I was told they would be done by December 10^th. Well, today I get a call and am being informed that the clothes are not done. So I decide to ask to pick up what is. Then am informed that not one item has been started. The lady on the phone then tells me that they’ll just call me when they’re done… ?? I suddenly stop her and let her know that she isn’t just going to get off the phone and not advise of when they will be done. She says that they have no idea when my clothes will be ready. She goes back and fourth with me several times attempting to get off the phone and advise me that they will simply give me a call once the clothes are ready. I finally get tired and took the time to explain that it’s been close to month and not only are my clothes not ready but they haven’t even started. Then let her know that she needs to give me an expected date of completion. That this is a significant amount of clothes. Kathy. Once again. Calls back and she introduces herself… And the first thing she says is, «I’m sorry but they’re not done, if you’d like to pick them up and take them else where, I understand.» I decide to stop her in the middle of her poor customer service call back and let her know how unacceptable her words are; as a business owner, as representative and a person. She not only didn’t get the job done. For the SECOND time but AGAIN suggested, just as she did earlier in the year, that I just take my clothes else where after she did not meet a deadline that SHE placed.
This place has rude comics towards customers posted as well as unfriendly quotes and gives off the vibe of them not caring about people, not just as customers but as people! I now know that it’s not just vibes but is actually the CULTURE of this place of business.
I would like to add that Kathy did attempt to explain that they were short staffed and that this was also due to the holidays. She said that 2 girls were out due to broken hands. (SURE) and as for the holidays. Well, thanks giving is 1 day. It’s only December 10^th. I guess cooking a turkey stops you from even starting your job.

I love supporting local businesses and This time was no exception. Kathy is the sweetest. I had my wedding dress altered here and she did such good work. It was ready on time and everything. She even gave me a little «wedding candle» when I went to pick up my dress. Over all wonderful experience. I will be taking my alterations here from now on.

I had a major problem fitting into my cheer uniform, and I was very short on time to get the issue fixed. My coach referred me to Kathy’s and I don’t regret coming here service was great and I got my uniform back the next day and for an affordable price. Customer service was so great everybody was so friendly, Kathy specifically helped me out and she made the whole process so much easier. I highly recommend you come here super affordable and great service

I live out of the area and have gone to this shop several times. Kathy’s Alterations has done an excellent job in all of our alterations from our casual clothes to dress clothes. One time I actually had a dress on that I was going to wear to an event later that day which I felt didn’t fit right, I called and she had me come in and I waited for them to adjust. Talk about great customer service! I never got that service when I lived in L.A. Her staff are very friendly and sweet. They are definitely my «go to» alterations place.

I had been driving around with my daughters dress for weeks trying to make it to Kathy’s durning their hours and having my daughter with me. One day her school had early dismissal. With joy to final get her dress altered we went over to Kathy’s. The young lady who helped us wasn’t unfriendly but I could tell she was excited to see us. I let her know that I needed some snaps put on my daughters dress. She ask if she would need to try it on. I let her know yes because she would need to mark the right spot for the snaps. She let me know I would have to come back in a hour or another day because was going to go to lunch in 10 minutes. I was not happy but said I would come back when Kathy was there. I knew an business owner would turn business away. She has always been nice. Today I called to make sure she would be there to do my dress. She said she would be in and out. I let her know I wanted to make sure because last time I went the said they couldn’t because they had to go to lunch in 10 minutes. She said she tells her employees to say that. No apology or anything. I’m happy for them that they are so busy they can turn business away. I will not be back.

They are the most unprofessional company I have ever had the misfortune of trying to work with. I brought them a blanket that needed to be repaired and was told it would be ready in two weeks. After the two weeks I called to ask if it was ready and was told they had never started working on it because it had dog hair on it and they wanted me to wash it again. Why they never called to tell me I will never know. So I took it home washed it brought it back and asked the girl to examine it to make sure it was ok. She looked over the whole blanket and even smelled it. She said it was fine and would be ready in ten days. Today I called to see if it was ready to be picked up and was informed that they never began working on it because there was a stain that appeared to be feces. Are you kidding me? You think it’s feces on the blanket but let it just sit in your shop for ten days? You don’t call to have someone pick it up?! I will NEVER recommend this business to anyone.

My family has been using Kathy’s Alterations for years. I’ve had everything from dance costumes, to jeans and dresses altered. She does such great work that even though I no longer live in Merced, I am driving all the way up from San Diego to have her work on my wedding gown! She is the only one I trust, and worth evert penny she charges.
If you need something rushed, she will try to accomodate you, but she is usually booked well in advance, so try to plan ahead.

Kathy is a nice lady, she’s an honest lady she does Quality work, the prices are reasonable, just so you know they do take credit cards, and cash, not sure if you can pay with a check, I highly recommend this place.

Kathy has done alterations for me for years. One time I decided to use a local person who used a chain stitch and all the hems came out the first time I washed the garment. Kathy does only quality work. She has altered dozens of garments for me and each one was completed perfectly.

In the bear creek galleria. The lady was very nice and did good work but I felt the prices were very high. Spent $ 50 to have to pair of jeans hemmed and slightly taken in on waist. I’ve had alterations done other places for much cheaper. And just so you know bring cash because that’s all she will accept. No checks or credit cards

Update: I’ve taken a few pants there to hem… and they messed up one of my pairs of pants by making the back hem longer than the front part of the hem
I was really scared to get anything tailored here in Merced because I’ve read a few bad reviews for different places in Merced; however, I decided to try Kathy’s Alteration because a family friend suggested her. I’ve had a 3 dresses altered and I have had no complaints. Kathy is such a sweet woman and so friendly.

I was nervous about using a tailor I had never heard anything about before — especially when I was trying to get my Get-​Away dess altered 2 weeks before my wedding. But Kathy put me at ease; her shop was clean and well organized. After seeing her reasonable prices I was thrilled, and just kept my fingers crossed that everything would turn out. In the end, she did wonderful work — I have already dropped off 2 other dresses to get altered now that I have found «my tailor»