McAuley Motors

This review is for the SERVICE DEPT at McAuley Motors. Believe the 5-​star ratings for these guys, they are great. Susan is fantastic. I bought an off-​lease 2013 MKZ Hybrid and I love it (I am pretty sure I will never own anything but Lincolns from now on, but, I digress…). See, even though my car was a «CPO» there was a problem. Once I activated my free three-​month satellite radio service, it would not work. Got a «satellite antenna fault» message. Susan tried to keep me calm, but I could not understand how a thoroughly inspected car (because of the «CPO» process) could have a problem. So I made an appointment with Susan and the service department and stopped at Merced on my way up to northern California. I left my car for a few days (they gave me a 2015 MKZ «loaner»…sweet) and they fixed the problem. When I picked up the car, it was washed, detailed, and had a full tank of gas. Also, they replaced the window tint on the driver’s window – because they noticed it had a small hole in it. They re-​tinted the window without asking and without charging me! These are nice people.

I recently contacted Matt at McAuley Motors and asked him to help me find a Chevrolet Cruze to surprise my daughter. I told him the price range I was looking for, the estimated miles I wanted, and the age of the vehicle. Within 2 days Matt found the Cruze for my daughter. He polished it up, made it smell like a brand new car and we surprised her the next day. Matt even had a BIG RED BOW to add to it. I honestly couldn’t be more happier!!! Thanks Matt for going the extra mile and for helping with the big surprise.

I cannot say enough for the efforts of this service department in resolving an issue on my new MKZ. The service team team we to great length to ‘fix’ an issue that originates at the factory level. They put every effort out. The factory has ruined some of the esthetic lighting that led me to purchase this vehicle. Thank you Susan for going to bat for us. I could not have asked for more!

Our experiance att McAuley was FANTASTIC !!! We are from San Jose and had been calling dealers looking for an MKZ. Most dealers wouldnt even talk over the phone. When I called Mcaulleys I spoke to Jose who had no problume working with me over the phone. I told Jose my budget and he never tried to push me over or get more out of me. We agreed on a price that was GREAT. I drove down on a Saturady Jose had my MKZ detailed and a full tank. Jose showed us all the goodies that come with an MKZ he was verey nolagable and new the MKZ in side and out. I was in and out in less than a hour. No hassle and straight forward with price. If you been car shopping then you know how most dealers are. I will be back to get my Navigator soon.

Our experience with McAuley was top notch. We found a car online that they had in stock. Called and asked to come see it. They stayed two hours past closing to accomodate us (we were driving from Visalia). We got there, test drove the car, signed the paperwork and drove away within half an hour. Thank you, Jose, for your great customer service and Matt for staying and running the paperwork for us. Additionally, there was just one little thing wrong with our CPO MKX and before we could call them, they called US to let us know they had the part and would get it to us ASAP. Just a really great experience! Thank you!

Fantastic dealership!!! Suzie in service is beyond outstanding! She stepped in and helped us with our new MKZ and saved the day. She followed through with everything and went WAY above and beyond to restore our faith in Lincoln. The dealership where we bought the car, Big Valley Ford in stockton has don’t nothing to help us with the car they sold us (had lots of problems). Suzie and this dealership really didn’t have to do and yet stepped in really saved the day, she really did… So much to say about this whole experience, not all good but Macauley Motors changed horrible to very good!!! Thank you Suzie!!!
Buy your next car there. They are GREAT!!!

Ed & I have been purchasing & leasing cars & trucks from Mc Auley Motors for years. We have enjoyed each & every vehicle & have often recommended them to our friends & families. Strangers have approached me in parking lots asking about my last two Mercury Mariners & I always send them to downtown Merced to visit our friends at Mc Auley Motors. As much as we have loved our vehicles, we are even happier with the service we consistently receive at Mc Auleys. Regular maintenance is easy with their system & on the rare occasion that we need a repair, it is handled professionally & quickly. We will continue to buy our cars from Mc Auley Motors.

Been coming here for years! Service dept. is fantastic and you can trust them. Sales dept always finds me the right car that I want! They are honest and laid back (not pushy). Long time family business in Merced!