In the past when I have dealt with mortgage providers it seemed they were keeping costs a secret till the day of closing and I was just expected to come up with a couple thousand dollars on the day of closing. Also, it was hard to get them to nail down a time for approvals, closing, etc. I am impressed how upfront Jason and Tara were regarding disclosing costs and sticking to the schedule they provided. They set realistic expectations for us throughout the process.