Pizza Hut

On a recent Friday night (Feb 2016) we had one of our WORST EXPERIENCES ever in a restaurant.
We arrived about 6:45pm. We were seated by the window. The server did not know if Ice Tea was available (it was on the menu), there was only diet product in their self-​serve drink machine was diet Pepsi, so we both had water (which was never refilled), and several items were not available «because this is a new menu, and we do not have the ingredients».
There were several items that they did not have (no french fries to go with chicken wings, out of one of the listed sauces) or other items were only available on the weekend (one of chicken wing sauces) or they did not do that type of crust requested on personal pan pizzas (10 minutes after the order was submitted this was passed on from the kitchen). From here it went down hill.
A party left beside us and their table was not cleared for 35+ minutes. There was a mess on the floor that was not cleaned up for the 2 HOURS it took to get our order of chicken wings and two personal pan pizzas.
Our pizzas were delivered after 1 HOUR and 15 MINUTES, but they were:
(1) delivered to the table behind us,
(2) the customer accepted them even though they did not match their order,
(3) the server spilled one of the two personal pizzas on the floor,
(4) it took 20 minutes before it was partially cleaned up,
(5) our re-​order was sent to the kitchen with a «priority» on it, but
(6) they did not appear for 45 ADDITIONAL MINUTES.
All this time the MANAGER NEVER CAME OUT OF THE KITCHEN. There was a 25% discount offered due to our problems (but we were only given a 20% on the ticket), and our 2 hour wait. Based upon server and other customer comments (come back on a Tuesday, it is our slow day) this did not seem out of the ordinary.
Some other observations:
(1) An order board was displayed over the cash register, by name, on how orders were being prepared, but as a sit-​in diner we were never asked our name,
(2) There were 2 servers handling the telephone, cash register, walk-​in pick-​ups, and sit-​down diners, but one of them still had time to «chat» with the customers.
(3) There were 8+ people in the kitchen,
(4) As we were getting in the car we saw 3 pizza delivery men enter the kitchen within 30 seconds of each other.
Needless to say we will NEVER go back to this pizza location. They are definitely orientated toward their call-​in and delivery business, with little or no attention to their walk-​in and dine-​in customers NOR the cleanliness of their establishment.
Management of this franchise location should be ashamed of themselves for their lack of customer concern and not having procedures in place to keep the tables and floors clean.

ZERO ZERO!!! Absolutely TERRIBLE! 1−½ hour delivery time. No receipt with order. Missing sides. Cold as ice. Store would not answer phone to talk to manager after 10+ calls. Had to contact corporate call center. Would not negotiate without being directed from supervisor to supervisor. Refused to refund and resend the order. Really??? Furious! Will never order Pizza Hut again. Please feel free to contact me Pizza Hut to discuss. I will be adamantly spreading my dislike until you make it right…

Placed my order two hours ago and am still waiting for my order. An hour and a half in I called to cancel and she told me there was no way to track my order or see if it had already left. Then she offered $ 2 off. Gee. Thanks. I’ll never order from here again.

If I could give 0 stars I would. I love Pizza Hut which is why I always order from them, by this location was ridiculous. It told me it would take 45 min for me to get my pizza, no it took 2 HOURS!!! 2 hours!!! That’s beyond ridiculous. If I had ordered a carry out I would’ve been eating 15 min after I ordered, but because I got delivery I had to wait 2 HOURS!
You think that’s ok Pizza Hut? Because it’s not. Next time I’ll get papa murphey’s. Also, I get my order and it’s not even correct! There’s one topping missing from my order and they didn’t even bring the sauces I requested! Horrible service, absolutely horrible!

I beg of you not to even enter this establishment (I use that word very loosely) We had a big problem with this location about a month before the latest experience. It took literally an hour to get a take out order. The owner demanded that if I wanted the «sale» price that I needed to be seated and do an internet order. I tried doing this and their internet service wasn’t working. The place was hot and people were just RUDE! I had to ask several times for different things they «forgot». So why in the WORLD would I choose to go there again? Honestly, no clue. My bad. But we just went there on 6÷29÷2015 and the waitress at first said their dining room was «closed» even though it was not closing time for the restaurant. When the manager decided to LET us eat there, the waitress spilled water all over my children and didn’t even apologize. She used curse words loud enough for my kids to hear. We never got a refill of drinks, silverwear, menu’s…our breadsticks didn’t come out until AFTER we talked to the shift leader about the bad experience we were having. The waitress plopped piping hot food down (and I mean plopped. almost THREW it at my children!) in front of my toddlers hands and he burnt his hand! He screamed in pain and the waitress snickered. Seriously… this experience was more than rotten! Please never visit this place. This was more than bad customer service. It was negligent.

When it comes to chain pizza places the pizza is pretty standard i order pizza hut with that in mind with that said i do like their pizza however my review is based on the service i received from this location… they are awesome! The girl who answered the phone was very friendly and we had hot pizza in ablout 30 minutes… not to mention she went the extra mile i mentioned to her we had just moved into our place and were unloading boxes still and she said she would be sure to bring plates and napkins and then apologized that they didnt have cups… HOW SWEET! Ive never had such awesome service from a pizza hut! Thanks guys!

Update: We’ve been doing a large family order every couple weeks for the last several months and service/​food quality has gone down enough that I’m updating from 3 stars to 1 star — we won’t be ordering pizza hut again :(The last 4 orders in a row, our order has been wrong to the point that one or two of us don’t get to eat (PB&J looses it’s appeal when you’ve been waiting 45 — 60 mins for pizza). i’ve called to get our order corrected or the messed up pizza credited each time but this last order started on a bad note — no credit for last pizza mistake annnnnd they messed up this order too. I promise, our wierd pizza that can never get made right is «large veggie lovers NO CHEESE,» We’ve gone through a lot of variations on what part of the order can be wrong when we add this jinxed pizza to our order, and now we are so tired of the hassle that we’ll be skipping Pizza Hut from now on. So sad, since ordering pizza is supposed to be a relaxing thing lol.
This is a PIZZA HUT. Not some locally owned fancy pizza establishment.
Pros:
Your pizza should be similar to any other times you’ve ordered that pizza from any other pizza hut
This particular location shines via it’s DELIVERY SERVICE. Our delivery orders show up correct (working with some allergies) and hot. 90% of the time the person taking our delivery order is fantastic and helpful — THE KEY IS TO LISTEN FOR THE GREETING: if they say Pizza Hut on Cherry Lane in Meridan, you’ve got a person at the store that will be delivering to you (YAY!). If they answer with generic service specialist info, you’ve got the Pizza Hut corporate service that answers if no one can at the local stores — not a fan of the call center «help».
Cons:
They don’t pay or train for amazing awesome super service so chances are you’ve got a student learning how to be a server as their part time job, rather than a seasoned professional.
It’s a chain restaurant that’s pretty reliable, but not outstanding, our go-​to pizza delivery when we need it! :)

From forgotten sauce to the wrong sauce TWICE in the same night… These guys just cannot get it right. Check your orders twice and do not choose delivery.

Mark, a «customer service expert» as they answer the phone, will be the primary reason we never ever order from this location again. Absolutely unprofessional and rude.

Fast Food pizza is a very hit and miss proposition. it is a bit like going gambling.
You roll the dice and hope and pray that you will get a good one. Sometimes you get just the right cook, that is in just the right mood, and you get a pretty good pizza.
Other times, you get a cook that could care less about their job and is only their for the money. These cooks usually prepare pizzas that are just plain awful!
Truth is that you can get bad food, or a bad pizza, from anywhere. It happens. Every restaurant can have an off day.
But in the Pizza world, it seems that Pizza Hut is worse than most. You are more likely to get a bad pizza at this place.
I have ordered hundreds of pizzas in my time, not only from Pizza Hut, but other companies as well. This pizza I just had ranked with the top 10 worst i have ever had. In fact, it might have even been #1.
#1 in the category of the worlds worst pizza is not a distinction that you want. But its what Pizza Hut got today
The reason why I decided to write this review for Pizza Hut today, when I have had their pizza hundreds of times before, is that in all the times I have had their pizza, I have had bad ones way more times than I have had good ones.
The only reason we ate it is because we were very hungry. The pizza was not even good enough to given to the dog. That is how bad it was.
Im pretty sure that if I had given it to the dog, that the dog would have gobbled it up, but then a little while later, either puked it back up and died.
The paper under the pizza as nothing but grease. (on a side note, this paper that they put the pizza on is more like wax paper. If they purpose of this paper under the pizza is to absorb grease, why would they use wax paper which absorbs nothing?
I did not order pepperoni for that very reason. Often pepperoni is not cooked very well, so the pizza is very greasy.
So for that reason, I did not order pepperoni. But wouldnt you know it. The pizza was just as, if not more greasy that any pepperoni pizza that I have ever had.
There was so much grease that the delivery person must have tipped up the box a bit. When they did, the entire pizza slid together so that all the pieces lumped together like a greasy mountain of pizza slices.
The grease was so bad, that later that night, my wife puked. The only reason I did not puke is because I eat lots of hot stuff, so I have what they call a cast iron stomach.
My stomach hurts, but I will live. I am not so sure about my poor wife. If I had the ability, and the means, I would sue. Thats how bad this pizza was.
Restaurants should be held accountable for service food this bad and putting folks in pain.
I am pretty sure that we are done with Pizza Hut!

This Pizza Hut is the worst. They mess up my order every time. If I decide to dine in, it takes forever for anyone to come to seat you, or take your order. I’ve never had this problem with a Pizza Hut before. When you do complain, they try to pin it all on you. The manager has asked us not to come back.