Chili’s

We’re sitting in the bar right now watching bartenders ignoring customers while viewing TV. Our server is picking his teeth with a toothpick while standing over the bar. The glass next to our booth is covered with some foreign substance top to bottom. Can you say JOKE??? We came in for a couple of drinks before visiting friends. Never again. Nobody here gives a number 2!

Worst service I’ve ever had, will not ever go back to Chilis again, I would go to McDonalds before going to Chilis again and I hate McDonald’s with a passion. Not worth it

Now i will say, before chilis became a tex mex wreck, chilis, especially this location was great. But the changes are eating away at the service and value of the food. Its not worth it to me.
We went today for my husbands birthday. I dont know why our server decided to treat our table differently then every other table he got. Maybe it was because we had children and he thought he wouldnt get a good tip, so why work for it? Im not sure.
But heres the thing. We got there ar 11:08. They open at 11. We got a table. It took him five minutes to take our drinks, ten minutes to come back and take our order. By then three other people sat down in his section. Including a big party.
He finally took our order. Then all the other tables.
His two other tables food came out. Then the big partys food came out. We waited for 45 minutes for our food to arrive and it was cold.
He didnt once check on our table that whole 45 minutes. Didnt apologize for the wait. Didnt ask us if we wanted an appetizer, nothing.
We are the kind of people that when we go out, we make sure we tip. Even if you gave us medium service. We tipped better at a restaurant where we didnt get silverware until after our meal was delievered and the silverware we got was dirty.
Our kids are not loud. They dont make messes or throw things on the floor and have temper tantrums. We arent high maintance people. We want our food hot in a decent amount of time and then we want to be left alone.
We didnt even get that.
Pretty crappy, poor managed service.
His name was Brandon M. By the way.

Hit or miss. Chili’s is Chili’s and you usually know what to expect. I’ve gone to this location and had a great time but I’ve also gone and it was a nightmare. We went last Saturday night and there were 4 unbussed tables that were just filthy and those were the only booths available in the bar area we like to sit in. The wait staff was attentive to our needs once seated but it was pretty gross to walk into.

Okay, before you judge me because I gave a chain restaurant a five star review. Please hear me out. The first time I went to this location with my husband and our son we waited for nearly an hour and a half before we had got our food. The service was mediocre and the food wasn’t good at all after waiting so long to receive it. HOWEVER, The manager did strongly apologize as he had stated that the location was going through lots of changes at the time and gave us two free kids meals and a 20.00 gift card for our next visit. Since I do believe in second chances, I went back a couple weeks later and everything went great! The food came out in a good amount of time, apps and entrees were spaced out perfectly, and my 3.50 margarita was so yummy! I will go again!

Thoroughly disappointed. My small family decided we would pick up a dinner using their CarSide to go feature, so we placed the order online last night. After confirming we head to the restaurant before the food is done so it would be nice and fresh when we pick it up. The confirmation page told us the food would be available at 7:05pm, but when I arrived there was no order to be found with our name on it. They very rudely implied that I probably didn’t check the right location and they were convinced I had ordered at the Shawnee Mission location, to their mistake I showed them the confirmation page with the Antioch location listed right on it. The two workers then angrily walked away and came back and said there still wasn’t an order but made me wait around a little more while the failed to inform me about anything. They then decide it’s okay for me replace my order and that I should go ahead and pay. I wasn’t expecting a fancy dinner, just a nice Togo meal that I could’ve enjoyed with my family. I ended up just walking out because of how poorly their handling of the situation was, and I’m so disappointed in this location because I really enjoyed the food. I will not be giving this location another chance at making this right.

We’ve loved Chili’s in the past, and while the menu has changed and the whole vibe isn’t as good as it used to be, their fajitas are still wonderful, and when we saw a TV ad saying that you got free chips & salsa with a fajita order, it was obvious we needed to go.
We waited quite awhile for acknowledgement of our existence. This would become a theme of the evening. Our waiter was super nice, but he was slower than molasses. Even when we finally were greeted by him and he took our drink order, it was another good 10 minutes before we were actually served our drinks. And we’d never gotten water.
Then we ordered our fajitas and mentioned the chips & salsa deal and he said ‘Did you see that on TV? That’s available for the corporate stores only.’ Ummmm and how are we supposed to know that, or even know which stores are considered ‘corporate’?! It was so strange. We ordered the chips anyway, and they were $ 4. Turned out that Monday was $ 4 off fajita night, apparently at this non-​corporate location haha!, so it was a wash.
I hate the trend of having swipe screens at tables now– and this place has them. They’re basically little tv’s where you can play trivia, games, and watch videos. Whatever happened to just sitting and eating and having a conversation?! Maybe I sound old and uncool saying that, but so be it. It’d be ok if the patrons who chose to use that service kept the volume low, but of course they don’t. It’s intrusive and annoying.
So basically– the fajitas are good, but don’t go expecting all the advertised freebies or peace and quiet.

Visited this Chili’s while dropping the son off for school and sadly disappointed in the service. Outside of it taking over 14 mins to even be acknowledged (yes, I know we should have spoke up or walked out, but then it becomes a challenge to see how long we sit there) the food is almost always consistent so can’t complain about that. Just be warned service is re-​donk-​ulass!
Yea, that is a photo of seven chilis employees setting ten feet away as we continue to patiently wait.

We are missing some of our food. Again. So two stars for the fact that when you were talking to me you were nice. But still missing various components of our meals. And this is the second time that it has happened.

Every time i go to a Chiles something happens. So I questioned going to this one. we stopped there cause I had to get some dogfood at Petsmart and it was in the area… had I glanced at the Unilocal reviews… famous last words.
It’s not as bad as the one in Independence, MO. We were seated immediately. It was pretty busy and they seated us at a table with an obvious cold draft shooting right on our faces. But I let that go, and my mom when out to the car for her sweater. The dining area is kind of crunched like they pout too many tables in one place. The Royals were on one t.v., on the other t.v. they weren’t. How odd.
Eventually we were given water, and menus. We ordered. I had to ask for salsa. It eventually came to our table at a snail’s pace. Also, in the middle of waiting for our food, the waiter offered us chips and salsa. I said, «Is it extra?» he hesitated and said it was.
Eventually we received our order. I had choose 3 tacos, which were good, heck, the shrimp taco was the best. We ate. I wouldn’t have hated waiting forever for our check, and we used the electronic table waiter. Wow, I hate those things, I think they are lazy. but atleast it got us out quickly without any more waiting. Really it was rather meh. But I don’t live in the area, and won’t be back when I go to Ikea.

I ordered the Tuesday special (old-​timer burger with cheese and fries) for only $ 5.49 at my table. My order was delivered in 13 minutes. The burger patty was perfectly cooked, thick, and delicious. The fries were plentiful, thick, and well-​seasoned. My $ 2.25 soda was never empty, but tasted flat. I found the service to be friendly and attentive. The interior was clean, with classic rock music playing. It’s a good deal.

Went to this location a few days ago.
The food was pretty good, and the 2 for $ 20 deal is nice — one appetizer and two entrees for $ 20. Our server was really nice and personable. Service in general was only okay, and it too quite a while to get our drinks.
The technology they use is kind of annoying/​unnecessary. They take your phone number if there is a wait, and even after we were seated, the «no wait» app texted me, called me, and left a voicemail. The little computers on the table are somewhat convenient to get refills and stuff, but it also seemed like an excuse for our server to not be around much.
Basically, it’s a Chili’s. Decent food, hit-​or-​miss service.

I got a Togo order and was supposed to be there by 6 pm for two quesadillas a order of fried pickles and two cookie dessert I got there at 6:05 was there till 630 finally got my food got home and everything was cold. Not ever going to this location again.

A little better than average.
My mojitos needed a bit more simple syrup but I appreciated the rum content. Tingley!
I usually order the same entrée but decided to try something new. Fajitas! Shrimp and carnitas fajitas with perfectly grilled peppers and onions. You know that sweet caramelized onion flavor… yep it was perfect. The carnitas were tender and the shrimp were juicy, definitely not overcooked.
There was a fajita fixins tower and warm tortillas. I used the guacamole and sour cream and that is all. My fork was all I needed. Well seasoned and sizzling hot.
Not bad Chilis, not bad.

We don’t frequent this Chili’s, but upon walking in this place, peering into the bar area, it seemed a bit on the dingy side. We were seated promptly at a large table for 6. Looking around I noticed small pieces of trash all over the floor. I’m not sure when they last cleaned up the place, as I’m sure the help had time, as the place was only half filled. Our server was very nice, knowledgeable, but not very efficient. It seemed to take her awhile to get us drinks, while she only had a couple tables.
The menu is extensive, but the food at this location proved to be only average, I’ve had better meals and been greeted with cleaner surroundings at other chili’s. My son and I did the 2 entrees for $ 20, including an appetizer… good deal. We did the chips and salsa app, which was fine, then came the entrees. He did the Dr Pepper baby backs, he enjoyed them, I did a simple bacon burger. It was nothing special, and I didn’t finish it. I had asked for honey mustard for my fries, I ended up having to stop a another server and get it, as once our food was dropped, our server disappeared, oh well. The wife had the California flat bread pizza, which was supposed to be without onions, guess what… it came with onions. My other son did the 4 burger sliders, he ended up with a stomach ache and didn’t finish them. My mother went with crispy chicken tacos, she enjoyed them, but would have preferred the shrimp tacos, but the server advised her they were hot, which was appreciated. My niece did a kids burger and fries… pretty sure they were ok.
Overall, the level of service was below average, the meal was ok at best, but the dinginess of the place was a big turnoff.

My other favorite Chili’s! This one is usually slightly more crowded than the one in Shawnee, but the staff is just as attentive. My meals come out fresh & correct and my drink is always filled. I have never have bad service here.
Once we had an issue with a group of a horrible parent and her awful children sitting behind us, but the manager took care of us with a free dessert and a $ 20 gift card for a future visit. (We weren’t the only people in the restaurant with a complaint about the group.)
Better selection than Applebee’s. So a first choice!

Terrible, terrible, terrible service.
Last time we were in here I ordered a Bacon hamburger, which came with cheese. I asked them to not put the cheese on and not to butter the bun. A simple request really. When the bacon burger came out there was cheese dripping off the sides and butter slathered all over the bun. I asked the waitress to have them remake the burger.
She took it back in & about five minutes later brought it back out. There is no way they could’ve remade a burger in five minutes. They had changed the bun and had pulled the cheese off. How do I know they had just pulled the cheese off and not remade the hamburger? Because there was cheese residue all over the burger. Blobs of cheese actually stuck to the burger.
At this point I called the manager over and showed him what was given to me. I explained to him my dairy allergy and how this seriously could have hurt me. He said he would take it back and have them remake it again, as he watched them do it. I explained no thank you, I do not want another burger just give me a check for our drinks and my husband sandwich and we will leave.
He tried talking me into staying, or comping my husband’s meal, which I said no thank you, just give me my check so we can leave. He did end up comping my husband sandwich and we paid for our drinks.
I admit the manager did try to make up for the incompetence of the kitchen. He didn’t charge us for my husband’s sandwich but there is no excuse for what the kitchen did. We will never be returning.

Mediocre food. Mediocre service. It’s close by and better than McDonalds though.
Last time we were here we waited for about 30 minutes just to pay the bill. This was after waiting 30 minutes for food.
Everyone is friendly enough they just aren’t very attentive and the food is just so so.

We always ask for the same waitress «Dawn». Why you ask … good question!
Dawn is the only only who treats us like guest not a burden. She is so nice, sweet, loves the kids, and always helpful. Our order is always right. Our drinks are never empty. Our kids always have a good time.
The food is always good too.
Havong Dawn there makes it worth driving accross town just to have a meal. Keep up the awesomeness!

I’m not really sure if it’s just because it’s a chain or what but Chili’s doesn’t thrill me. The food is just OK. nothing outside of what I could get at a ton of other places. The booths annoy the heck out of me; I am tall and the table tops are not. I always feel like I’m eating off my knees. I haven’t ever experienced «bad» food but it’s not particularly thrilling either. Oddly enough, the Chicken Enchilada soup is one of my favorite things on the menu.
So, all in all, nothing bad about this or any other Chili’s, just not my style, I suppose. Oh. and I HATE getting a wet table and/​or menus, which happened both times I went to a Chili’s recently. Yuck!