Infiniti of Kansas City

I love this dealership, they remember who u are and treat people with respect. I brought my G37 x to this place 2 times, 1 time for warranty work and the 2^nd time for a rattle (a rock was stuck by the caliper) and oil change, they pulled the rick out no charge.
they answer every question u have in a very nice manner.
even people in the waiting room seemed happier then other dealerships I’ve been to.
I will be going to this dealer for a long time.

We took my Q45 in to get a quote on some parts after our local shop told us the window motor and AC needed work. We had a print out of what parts we needed and told the service shop that we knew the window regulator was out but that we needed to replace the plastic mount on top of the window track since it was broken and causing the window to fall. After waiting for 1 ½ hours they pulled the car into the shop and then looked at it for about 15 minutes before pulling it back out. They informed us that the window regulator was bad (we already knew this) and said they ran out of time to check the AC.
The bill was $ 160 to tell us the window did not work although we had already taken the vehicle to a shop and knew this before we went to Infiniti. The door panel was already taken off, the interior metal cover was taken off and the regulator was in view to check with a multi-​meter which takes around 5 minutes. When I questioned the shop about charging us $ 160 to tell us what we already knew they had no response and asked if they could call me back. A while later someone called and said they charged us that much to test the regulator and that the service tech did not know we had already paid someone to test it and knew it was bad.
The receipt from the other shop was on the front seat, the paperwork explaining what the other shop had tested was also on the front seat so I have a very hard time believing that Infiniti hires people who can’t read or understand simple instructions… but they charges us $ 160 to fix nothing and tell us what we already knew. Avoid dealers like this who bill for imaginary work they never performed. Even if they checked the window motor it takes 5 minutes and they had the car in the shop less than 20 minutes but still billed an hour of service plus $ 17 shop fees for doing nothing. I will never buy another Infiniti nor will I ever take the one I have back to this shop.

I don’t want to get off on a rant here, but it takes a lot to impress me enough to leave positive reviews about a car buying experience, because God knows we’ve all had some bad ones at some point. I must say I was refreshingly impressed with the level of professionalism and wonderful customer service my wife and I received from this Infiniti of KC dealership, its sales representatives, and even their Manager Joe Lavar. I’d like to share a little about my buying experience with them.
After coming home from a pathetic excuse of salesmanship, character, and sense of business at a Saint Louis dealer, we learned the hard way about why we shouldn’t leave this nice town of ours when looking to save a few bucks on a vehicle. After deciding to keep our purchase local at the Infiniti dealer of KC, we met their manager Joe and sales associate Lionel. Initially, they didn’t have the exact vehicle that we loved and decided to hunt one down. No problem. The hooked us up not only with the exact car, make, model, year, color, and interior trim package we wanted, but they found it out of state, bought it, and sold it to us saving us an unbelievable amount of time, grief, and expense. I can’t say how nice it was to be taken care of from beginning to end of the process. No stress, no pressure and no hassle. I’ve shopped most of the dealerships up and down I-​35 and this was the only one to actually show an effort and impress throughout the dealership and industry. Its a positive welcoming attitude and you see it in their entire staff. These guys are doing it better and differently that most in the industry.
The story gets better. Before we left, they gave us a loaner vehicle to help see if we liked the car and asked us to bring it back once we’ve gotten a feel for it. Furthermore, the manager and or his sales staff called and updated us on the process of obtaining, shipping and detailing and making ready the vehicle on an almost daily basis. We paid a very fair price for a vehicle that we’d have otherwise never found and the extra lengths they bent over to satisfy our every request and wish was done. You don’t find that kind of commitment to service easily in this industry, which is why I’d like everyone to seriously consider the products and level of customer service that goes above and beyond from the top-​down of the business. That’s great management and effort by all involved. After the sale, and no-​pressure financing closure of the deal, we were met by a dynamic and passionate associate as a concierge to show us everything there was to know about our new car. Setting up our bluetooth in our iPhones, clocks, seat levels, and all the bells and whistles you should know, which made the entire experience of buying a car even more fun and enjoyable. I can’t say enough good things.
So, to the «penny-​smart-​dollar stupid» jackwagon dealership we walked from in St. Louis, Thank You for blowing it HUGE, saving us money and pain, and pleas know we bought a new Infiniti in KC, and I’m going to buy my wife a second vehicle there and probably many others in the future.
Unbelievable Customer Service. At the end of the day, its what you’re paying for when all commodities and costs are similar. Give Infiniti of KC a shot, and you’ll LOVE their vehicles, and the positive car buying experience. Their delivery of excellent customer service was the refreshing icing on the cake. Thank You to the entire staff, all involved, and manager Joe Lavar for representing your profession well and making our car buying experience a great one. See you next vehicle.

Just leased a G37S from this dealer. The salesman was really well-​versed in the G37 and I felt like I walked away with a fair deal. This is my 5^th lease and was by far the least painful to negotiate. If I lived in KC I would look forward to working with this dealer for many years. Highly recommend Infiniti of KC.

I had a great experience here.
I was in the market for a new vehicle and was considering BMW, Lexus and the other usual suspects. A friend of mine recommended I stop by Infiniti of Kansas City since he had just purchased his new car there and also had a great experience. I’m very glad that I did, the super knowledgable staff worked closely with me to assess my needs and find me a great car and a great price.
I’m hooked and will be an Infiniti customer for life and this dealership should be recognized for its great customer service and Infiniti for its awesome product.
I highly recommend.

I brought in my car for service and to change all four of my tires before the winter season starts. I came on a Saturday since I didn’t want to miss work. I waited about 2 hours for everything to be completed and it didn’t feel long because I was watching a movie on Netflix on my phone. Their waiting area had a few leather seats as well as a big flat screen tv. There was also a coffee machine and a frig with water bottles in them.
One of the guys who helped me was really knowledgeable and had been with Infiniti since they first started up (at least that’s what the other guy who helped me told me). He recommended the Michelin Primacy MXV4 and was the best one for my car. That’s what I had them order for me and so far so good!
The dealership will be undergoing some reconstruction in the future to move the service line to be a drive-​thru. The way it’s set up now was not really efficient because you would have to reverse once you drove inside the service line.
The staff here were friendly and accommodating. I will probably be back if there’s something wrong with my car.