LensCrafters

I used to go the Calumet City location and wish I had this time. It was clear that the woman who waited on me thought she was providing excellent customer service but in reality she was not very helpful at all.

My one and only experience with this place occurred in September 2013. I won’t be back.
Several reasons:
1) The time it took for this endeavor was unnecessary. Appointment with the eye doctor was fine and lasted for a reasonable amount of time. Buying glasses on the other hand was terrible. I had to wait for 3 hours to be waited on. They clearly do not have enough staff working in this department. While I was looking no one came by to ask how I was doing or answer any questions. But since I had to wait 3 hours I had made up my mind on my own. They refused to put new lenses in my old frames, which I would have preferred. It took forever for them to do the adjustments and whatnot before they were ordered and my hour wait began. It was more like an hour and a half by the time they were done. The whole ordeal, from the time I arrived for my appointment until I walked out with my new frames was 6 hours. Seriously? This did not need to be an all day thing. I had taken off work to do several different errands that day and the eye doc was first on my list. I didn’t get much else accomplished!
2) The cost was too high for what I received. I decided to try this place instead of my regular eye doc because my regular eye doc does not accept my insurance for routine visits and I have to pay out of pocket. This place accepted my insurance for the exam but would not allow me to use both a coupon and my insurance for the exam. With insurance, the exam ended up costing me about $ 50 more than the out of pocket fee at my previous doctor. The frames were reasonably priced but the clear coating on the lenses quickly started coming off after a few months. I mostly wear contacts so my glasses don’t get much use. The lenses are not holding up well at all for occasional use.
3) They just don’t have a fantastic selection. I pretty much settled for my frames and ended up having to come back at least twice for contact fittings because they did not have what I normally wore and was happy with so they sent me with trials.
4) Ever since my appointment I have been bugged by them. I have received calls, emails, and ads in the mail on a consistent basis even after asking to be removed from their lists. I informed them that I would not be back and the reasons why but they just don’t stop. I guess they are unable to comprehend the difficulty of the statement «leave me alone».

Went for a eye exam and contact fitting. I had a noon appt and got right in at noon. Dr Allmaras was great! Great personality, actually spends time with you. Not like most places that are like an assembly line. His staff was great, sandy the receptionist was great along with the contact fitting girl, wish I remembered her name I would give her a shoutout. I am at the age where I need bifocals. The contacts are tricky with bifocals and they actually brought me in and tried out 3 different sets before I got the correct ones. They actually seemed like they cared and wanted me to be happy with the contacts where most chain places are like an assembly line. They gave me a 50% off coupon for frames and lenses. I got 50% off the contact exam when I purchased a year supply. All in all I had a great experience here and would most definitely recommend this office and they had my glasses done and fitted in less then an hour!

No surprise the rating is so low. Eye Dr. Service is horrible. Walked in. Told the staff the sole reason I was there was to get contacts and that I lived 45 minutes away. Waited 40 minutes to be seen. Started exam and only then told I would have to come back for a 2^nd exam to ensure correct fitting. First time in 25 years that was «necessary». Of course it wasn’t possible so I wasted an hour of time and could not get contacts. What a racket. 2^nd exam so they can make more money. Don’t ever go here, and they lied that they didn’t accept my insurance. I checked with my carrier. Worst experience ever. Dr. Mark Allmaras should be be ashamed.

The eye exam potion of this location is fantastic, have been going there for three years. This past year I finally decided to buy new frames/​lenses. Splurged on some Tiffany glasses but the lenses inserted are no where near the quality of the frames.
Within the first week, the glare coating was coming off. Knowing I needed to be back in a month for my yearly exam, I waited on discussing the lense defect. After a horrible customer service encounter, the lady decided to replace my lenses free of charge.
A month in, scuffs slowly started to appear on the inside of the lenses – so much now – that it’s obnoxious to wear them. To put things in perspective, I had my previous pair of lenses for 10+ years – through middle/​high school and college-​not one scuff or scratch. Tell me, as an adult, how have I become more reckless? .I haven’t. I chalk it up to the poor quality/​craftsmanship at this location.

I won’t go there again. I bought glasses about a year ago from them. The lenses are bad now. I have a new prescription. I asked them to make new lenses and put them in my old frames. They told me I can’t do that. They said I must buy new frames from them.

Whoooa… two five star reviews in a row! At least I can see the screen better now :) thanks to LensCrafters :)
I had my eye exam in December 2009 at a different place — but finally got around to buying glasses due to the recent theft of my prescription glasses from the bas**ard to bashed in my car window and stole lots of pointless crap, but that’s another issue.
My prescription glasses was what I was most upset about. mostly because that’s just being ignorant, WTF is some random person going to do with MY presc. glasses?
I came to LensCrafters with my mom, thank goodness. cuz she’ll tell me the truth. I tried on about 8 different pairs of glasses — before coming to the winner, before ever looking at the price (didn’t want that to persuade me). After I had picked — i asked one of the helpful women their opinion on my final two, and they picked the same one we did! So that sold it! They were having a 30% off frames/​lenses sale — but i also have vision discounts through my Medical Insurance. She added them both up with the separate deals (couldn’t use both discounts together) and turns out my insurance had the better deal! Didn’t try to upsell me or get me to buy a whole bunch of pointless coatings and tintings etc!
I then asked when i might come back & Pick them up. The lady then looked at me like i was drunk, and said «In about an Hour?» Hahhaha. I’d forgotten their catchy slogan… so that was a plesant surprise! I didn’t have to wait weeks to receive these — which is good for me — and everyone else on the road with me :) now that i could see!
Highly recommended, very patient, and pleasant!