Second Wind BMW Triumph

My review by the numbers. Purchased a front tire for my Triumph Scrambler from them, $ 145 could have purchased online for $ 101… I support local business. Dropped off the wheel on Wednesday was mounted by Saturday. I was charged for 0.65 hours to mount AND BALLANCE (very important note at $ 55). When they brought out the wheel the tire was mounted backwards… They put arrows on the tire and the brake disk for a reason. I told the mechanic who got the mechanic? who mounted AND BALLANCED it for $ 55. His response… Wow the tread pattern looked like it should go the other way (they put arrows for a reason) they said we’ll fix that now. And in 10 minutes they brought me back my wheel, tire mounted the correct direction. So $ 217 for what I would call a used tire (installed and removed and installed) and either they charge 0.65 hours for labor to do a 0.2 hour job OR my new wheel that was BALLANCED when installed the first time is now not. Sadly I live three miles from them and will now drive to a respectable shop in North Hampton.

I have a choice of a few BMW motorcycles in the area, but I choose to have my bike serviced and get parts at Second Wind. Every single staff member is professional and helpful. They have gone above and beyond on several occasions. I spend most of my Saturdays there just to hang out. To me it’s one of the best BMW dealerships in New England.

Second Wind has done a great job with services on my bikes, both new and old.
The shop owner is great at restoring vintage bikes and has a wealth of knowledge in this area, whether upgrading with modern retrofits or keeping everything original.
For the newer bikes its much nicer to have the service records following the factory specifications. I have found the techs do a solid and timely job in this area. It is possible that you may need to have an obscure part ship from England or Germany but they will let you know the timeliness of this.
The staff also knows their parts and accessories very well. There is a nice variety when it comes to the selection of gear offerings. It’s a pretty decent place to browse and get ideas making your ride more complete. They do stock a good variety of sizes in apparel and there is a fitting room to try on all these things.
There are also various activities throughout the season such as workshops and rides that help educate and they are always fun to attend. There is usually a good turnout of enthusiasts from all over New England. The rides are some of the best that the area has to offer. There is a facebook page for Second Wind that has updates of the latest.
All-​in-​all, a great shop!

I am new to Nashua and just bought a 09 Daytona 675 for track/​race use. The previous owner had spliced into the wiring harness at few places and damaged it, so I went to Second Wind to get it fixed. I dropped the bike off (on ¹¹⁄₂₅) and spoke in detail to their service manager (not Chris) and also to their technician. The technician suggested that the harness needed to be replaced and since it was going to be a race bike (for track use only), a race harness would be cheaper and better. I told them to proceed.
The next day, the same service manager called me and said that the race harness only works with race ECU and they’ll need to order the race ECU to make it work. After getting a quote, I gave them my permission to proceed. Few days later, Chris (their second service manager) called me and told me that he has taken over this work and he wanted to get some clarification. He went over the work with me on the phone and confirmed that the parts were on order. He also confirmed that he will be able to setup the race ECU with their computer and I’ll just need to get it dyno tuned (air/​fuel ratio map).
On 12/​4, the parts arrived and Chris informed me that the work is scheduled for ¹²⁄₉. On 12/​10, Chris called again and said that there were 2 more parts that needed to be ordered to make this harness work. The extra cost was only $ 100, so I asked them to proceed. Got a call again from him on ¹²⁄₁₁ and this time he said that I need to buy Triumph TRACS software ($ 500 extra) that is required to configure the race ECU. This contradicted what he told me a week ago that they could program the race ECU with their shop computer. At this point, I was very frustrated. When I asked why he didn’t inform me about this earlier, he said that «they didn’t know». So to summarize, it started with a $ 250 harness and 2hrs of labor and turned into a $ 2000 job. We had some argument about it and he instead blamed it on me.
I mean… com’mon, does the dealership expects the customer to know all this? As a customer, I take my bike to the dealer because I rely on their expertise and judgement. If I was an expert at all this, I would do it myself and not take the bike to them. I went to talk to Chris on ¹²⁄₁₁ and to my surprise; the technician who was working on the bike was NOT the same who I spoke with when I dropped the bike off. So basically, the service manager was changed initially, then later the technician was changed. That clearly explains why there was a lack of communication and a gap in their understanding of what I wanted.
I told them to return all parts to Triumph and I can’t pay $ 2k for all this. Chris insisted that since they already installed the harness, I’ll have to pay for it and 4hrs of installation work. I told them that their lack of experience and knowledge about a Triumph part is their problem and I shouldn’t be penalized for it. Of course, I couldn’t win the argument since I am not a Triumph expert, so I asked them to leave the new harness on the bike and stop further work, so that I can take delivery of the bike next day (in non-​working condition).
So at this point, I have already spent $ 700 (on race harness and labor), my bike is not ride-​able and not working and I have to get all this fixed. This is basically a shit show. I expected them to be honest about their mistakes, their lack of knowledge about the race ECU and admit their screw up as they switched their technician and service manager.
Being an owner of a Daytona and a BMW S1000RR, I could have been a long term customer for them, but after trying them out this time, I won’t give them my business again. I DO NOT recommend them due to their unprofessional, dishonest and disorganized service department.

Forced to buy Evans coolant since they are the only place in the area that has it. The lady in parts told me it was $ 27/​us gal. Apparently she was mistaken and it was only a half gallon. Looking first before telling someone would fix this issue.
I also asked to have the pre-​flush ordered, 1 us gal. It was never ordered. I will not be back to Second Wind Triumph again, they could use a second wind to get themselves better organized.

I’ve had a couple experiences with Second Wind. First, when I bought my RevIt Sirocco jacket a few years a go. The parts girl, Carlie, cut me a great deal on the jacket, as they were (at the time) discontinuing the RevIt line. Happily, they’re stocking Rev’It again now. Four years later, I paid full price for an Arai helmet. I thought it was fair, given the expert help in fitting, and their previous willingness to bargain.
Overall, Second Wind seems like a well-​run business. The employees I’ve worked with are real motorcycling enthusiasts, competent, and friendly. The gear they carry, Shoei, Arai, Rev’It, and BMW is generally considered top notch stuff, and does its job well. They may not have the cheapest gear, but riding gear isn’t necessarily the place to pinch pennies.

These folks treat all motorcycling enthusiast well no matter what you ride or are spending.

Great place. Always helpful and friendly. Nice bikes!

Great service, great work, fair prices and a variety of people that care about what they are doing and making you want to come back