Neat Freak

This place lies! My wife took my truck in for a full detailing because I was out of town. I had small splatters of concrete on the passenger door that I somehow got from construction in my town. I spoke with Jerry (Manager/​Owner) and explained to him if you can’t get it off without damaging the paint, don’t touch it. He replies, «Oh, we can get it off without damaging the paint». I proceed to tell him, the village will pay for the damage, if you think you can’t get it off. It’s their contractors fault. He says, we already took it off, looks good.
The next day my wife picks it up, she says it looks ok, with small specs on concrete still on the door, but no worries. I was out of town on business at the time as I said earlier, so I hadn’t seen the truck yet. When I get home, I didn’t really look it over in detail. I drive it a few times. It rains one day and I finally pull in the garage and notice spots on the door. I touch it and there are scuff where the concrete sat. I’m furious! !
I finally get a chance to take the truck back today and show them what happened. Jerry wasn’t there, some guy Mike was there he had an attitude off the bat. As if I was lying, or I scratch my own paint. Mike calls Jerry and passes me the phone, Jerry’s telling me that it was fine when my wife viewed it and she signed off. After many exchange of words and back & forth, I tell him I’ll let my insurance handle it. He says again, «Well it’s not our fault, your wife said it’s fine. So be it.» Then Mike says, «Gimme my F’n phone» (Great customer service huh?). Jerry hangs up on me, and as I proceed to give him the phone, Mike jesters like he’s going to snatched it out my hand. I held the phone, then he becomes even more irritate. «F U, Mo Fo, Get the F out here. You lucky I’m walking away, Mofo, FU! «The crew was washing my vehicle at the time, they were instructed to rinse it off, and put me out. I’m baffled at the disrespect I received at this place. Instead of Jerry, as the boss, saying «Hey, I’m not there, I’ll be there this day & time. Bring it back so I can see for myself. «He didn’t. The moral is, they put something on the scuffs to satisfy my wife when she looked it over. But the rain revealed the truth and they know it. I don’t like shady businesses, and this one has proven to be just that, and faulted the customer. I wish I could give this place –5 stars. DON’T DO BUSINESS WITH SHADY PEOPLE.

I surprised my daughter with a groupon for auto detailing with Neat Freak, we dropped her 2012 Ford Escape off on May 18^th, I had no trouble getting in touch with them, they call me the next day and said it was ready to pick it up before 6:00pm, they could not get every spot out cause a soda exploded in the back of her SUV, but did what they could, when we got the SUV home and the sun was shining on it, it looked worst than when I took it in, not waxed, windows had some kind of film on the drivers side and I couldn’t wipe it off, it looked like the scratches were showing like they were new ones, I tried to call them back but no answer, so my daughter said mom just forget it, we will never go there again and she is right a very sloppy job, do not take your car, or any vehicle there.

GROUPON customers beware!!! Do not waste your time! Find another place to get your car washed. It is IMPOSSIBLE to get ahold of anyone from this company. You’d think they’d be professional enough to at least answer the phone. Four months ago, I attempted to call them to arrange an appointment… after the first three times, I was very frustrated: then it became an issue of professionalism, before finally turning into an experiment just to see how long it’d be to actually reach someone. After the first two months, I finally spoke to a live person… one who seemed disinterested to talk to me. I asked about pricing: It seemed a little reasonable until they said SUVs and small trucks would be more expensive than several local places. I decided to not pursue. Then my wife found a groupon deal and bought it without knowing how unprofessional these guys are… rats! I was able to get a hold of someone after several days to arrange an appointment time and was informed that the groupon deal didn’t cover small trucks or suvs and that they would add more to the cost. Ugh, whatever… so I decided to bite the bullet and still try to make a booking… it’s been over a month… nothing, same issues in trying to speak to anyone. I called yesterday, they finally bought an answering machine so I left a message and told them I had a group… big mistake. To my surprise, they actually called back! But the next day… great customer service… and yup you guessed it, the kid that I spoke too said they were booked up the next two months until AFTER the groupon expires… he was smug and again, seemed as though I was wasting his time. The shocker? EverytimeI’ve ever driven by this place, there are no lines or people waiting for service. It always looked closed, otherwise I would have stopped in and tried to speak to someone. An experiment turned into such aggravation: I decided to post on Unilocal.DO NOT waste your time and money! Give your business to a place that wants it. I sincerely suspect this company will be out of business by years end if they keep this up.

I purchased a groupon for an interior and exterior detail. DO NOT WASTE YOUR MONEY. This was the worst experience and worst detail I have had with my vehicle. They did a half job that took over 5 hours and there was white residue all over the car. After thirty minutes on the phone the «boss» barely acknowledged my complaint and told me to bring the car back. I would rather Armor All my vehicle myself to fix their shoddy work, than to deal with them again. Lesson learned, you get what you pay for. I took pictures of the white chalky residue on the dash, cup holders, and steering wheel. No pride in the work, HORRIBLE.

This place is the most shabby car wash I have ever been to. First they claim they are so busy that they never answer the phone unless u call a million times and when they do its sounds like a 4 year old answers. My problem was that I dropped my car off and I was contacted by a lady who told me to do so and the next day my car is still sitting in an empty parking lot which is inviting trouble to come along. I call and called and left a voicemail to alert them that I was there and no one answered. I guess I shouldn’t have left my car there except I had paid for this crappy groupon which entail is a $ 90 car wash. My car wasn’t waxed, my hood wasn’t done, still had dirt in my rims, and my ceiling in the car still had the same 3 dirt marks from my helmet at work. These people are a sham. I would never take my car here again. And get this, as I said a lady called me and said to leave my car there and rescheduled my appoint. from Nov 30 to Nov 17, the 4 yr old who finally answered told me there was no female who worked there and hung up on me. Then called back and said it was his mom. What kind of company is this where they have mothers making changes and not telling anyone. I rate them a zero even tho my car wash looked nice as well as the carpet but that’s it. ZERO!!!

Could be 5 stars buy they aren’t done with it yet, posting while I’m waiting. Like their attention to detail so far. Very thorough. Nice people. The location is awkward and u have to drive around the back, very easy to miss. But, so far, love a good car wash!

These guys did a great job on my car! Cleaned inside and out for a reasonable price! They were very quick and very nice. The waiting area leaves much to be desired — that is my only complaint. I will definitely go back!