API Pool Service

My filter busted open and because of the false notes that were written to my home warranty. My unit was not covered from «normal wear and tear». Tech came out to me to verify the unit was busted. Didn’t mention one word to me about why this may have happened. Actually, he started telling me about the new filters he would be able to get me. Get a voicemail from the home warranty saying your pool tech said its my fault and that’s why it wasn’t going to be replaced. Was told by the 49 year old guy on the phone at API pools that it’s not his problem and that he isn’t «going to bat» for me with the home warranty co. He said he is 49 years old and wants to make it to 50. This is the kind of service you deal with when dealing with these clowns. It’s funny because these are the same guys who came out July of 2014 to check my equipment out and told me yeah it’s old and leaking but we can’t call in a replacement filter until it cracks open. Nothing made any sense at all. Waste of my time and $$. My 2 – 10 home warranty people didn’t even want to send out a different pool company for a second opinion. They said one was good enough. Wow. What a joke of a company these crooks are.

My wife and I called to get pool service from this company. They don’t work on the weekends and can’t give you an appointment time. They can give you a 4 hour window for service and won’t even give you a courtesy call ½ hour before they arrive, like Sears would do. It must be so nice to have so much business in the month of December that you can’t be more customer friendly. I’ll just pass on using this company and give someone else the business.