Baskin-Robbins

I usually don’t get ice cream Exocet for Valentine’s Day love potion 31. I always get a hand packed quart. Tonight I went to get my first one of the season.
I am very disappointed that the gal packing my ice cream DID NOT pack it. It is usually hit on the counter to make sure all the air pockets are out. This was not done.
I had to ask her to pack more into the container. Once I got home I packed it and it is no where near a hand pack quart. I am very disappointed with this and will probably go to another store.

I have been to so many Baskin Robbins stores in my lifetime. The ice cream is always predictably good. But what compelled me to write this review is the service. Every single worker, every single visit makes you feel welcome, gives you their full attention, and treats you great. It is obvious that a manager takes the time to tell their employees that customers matter, so be friendly, efficient and nice. So many places these days forget that you are choosing to come in and spend your hard-​earned money with them, so it’s nice to feel welcomed and appreciated. Keep up the great work! (I know this review makes me sound like I’m really old, but I’m not! I just am grateful for excellent service.)

Who doesn’t love ice cream? Nothing special about Baskin-​Robbins except the workers are very nice at this location. Always a good place to stop by after getting gas

Love love love BR mint chocolate chip ice-​cream!
The girl working today was the nicest girl ever. Super friendly and upbeat. She offered us a few taste samples. We sampled the «Flavor of the Month», the sorbet mix, and the mocha-​java. Definitely made our experience even better.
Nothing better than ice-​cream when it’s 110 outside — no exaggeration.
If you are heading south on Power — You can enter this location by turning left at the light and make a quick right cutting through the gas station. Easier than doing a U-​Turn on this busy road.

Sure beats those pay by the weight yogurt places that are so popular right now.

I highly recommend the owner of this franchise to invest more training in the customer service department. In three separate occasions (and different employees), the employees complained about the inadequacy of the store (in earshot of the customers), they seem lost when there is more than one customer, and they start serving a customer without determining which customer was first. Lack of communication/​teamwork was very apparent with the S. and S. team (on this date and during the evening shift). Rather than go into detail of the incident, which I am loathed to do, it would be beneficial for the owner to brainstorm for its need of improvement.
I suggest the owner incorporate a numbering system for moments when there is more than one customer waiting (this does involve the employee to be observant AND assertive enough to speak up when a customer needs to take a number). The numbering system eliminates confusion for the employees, and embarrassment (sincere or not) between customers. The owner needs to train the employees what is appropriate subject matter in front of customers (discretion) AND not to defame the establishment in front of the customer.
Needless to say, we left and took our business elsewhere. Don’t get me wrong, BR ice cream is good and we might be back since my child loves the ice cream, however, we WILL NOT visit this particular store again and will definitely steer any of our friends somewhere else. It’s better this way, especially after Yahoo listed BR as 2009s Worst Foods in America. Additionally, we are trying to get our child to like yogurt at another establishment that serves fresh and healthier toppings.
Bad customer service ruins all business regardless of the product.