Brake Masters

The worst experience I ever had! When they say ½ an hr, they mean 1.5 hrs Just for a a quote! They recommend unnecessary work, and they have the worst customer service. The guy at the front desk, Straighten up your attitude!!! And learn more about customer service. I’m not stupid, I went to this place a second time (my second mistake), to get an honest opinion, and I get taken advantage of. This guy tells me I need my rotors turned and a brake pad replacement. guess what?! They turned my rotors less than a year ago. So i did the job myself, and it costed me 60 bucks!!! Saved myself 300.00 dollars. The reason why I went there, was because I had no time. I’m mechanically inclined, so I’m not going to get screwed, so I did it myself. I remember brake masters years ago as a good place for service. Those days are over. Where is the good ol American honesty?

Truly the worst customer service experience I can remember in a very long time. Allegedly traded out all 4 rotors and did new pads but when I left the brake pulsation was even worse. They claim they received defective rotors but in any case they couldn’t get me back in for 2 days. Awful.

I decided to stop at this brake masters for an oil change because the dealership was extremely busy. GIven that I naively expected they’d do their work correctly I didn’t inspect their work (also, I wouldn’t really know what I was doing if I did). Turns out, they did not properly secure my oil cap when they did the oil change. Because of this, it popped off while driving causing oil to go all throughout my engine and my car to begin smoking profusely. I took it to the dealer to fix the issue and came back to the store to ask them to reimburse me for the repair. it came out to about $ 600 in repairs, I asked for anything they could offer up to the full amount. The manager took my papers said the repairs weren’t necessary (sorry if I don’t trust your opinion after you couldn’t do my oil change correctly) and said he would forward my issue to the corporate office and have them follow up. I naively agreed to this. Here we are about a month later. I’ve called them 3 times or so to check in on the status. Each time they tell me they submitted the papers and it is up to corporate to call me back. NO CALL BACK yet. Don’t expected them to call back. And they refuse to give me a number to reach this specific representive they claim will call me back from corporate. Save yourself a headache and don’t work with this store.
They were friendly, but the service was shotty.

I have been going to this Brakemasters for four years since I moved into the area and servicing three vehicles. Overall I think they do great work and David is very courteous. No issues.

When I first moved to AZ I didn’t know much about places that repaired cars so I brought my car to this brake masters because it is right down the road from me. I was told that I needed over $ 600 worth, which was split into priority and non priority, of work done and that was for new rotors and breaks. I told them to do the priority which was about $ 360 and I told them I needed an oil change as well as wiper fluid added. I was told my car would make the scrubbing noise until I replaced the rotors. Shortly after I started thinking and thought I should shop around to get other opinions. A few weeks later, I notice they never changed my oil (which is very dangerous) nor did they add wiper fluid and they better be glad they didn’t charge me for it or I would raised pure you know what. I was really mad. I was recommended to another place by a coworker (Network Automotive) and they ran test on my car, well, it turns out I DID NOT need new rotors and only needed new break pads and guess what no more scrubbing noise. I only paid $ 180 for what break masters claim I needed to spend over $ 300 for and now I’m wondering if I even needed new rotors on the rear of my car or if they just told me that so they could over charge me, not even change them out, and keep MY money! Mind you I was already broke from moving halfway across the state for a new job so yea I’m pretty pissed. They probably thought I was dumb and don’t know any better since I’m a female. I will NEVER go here again, as a matter of fact I wouldn’t even give them the satisfaction of my eyes looking over there when I drive by. I would give negative stars if I could. (If I have any typos above that should show just how mad I am!)

I took our vehicles here for a few years for oil changes, brakes, etc. My last experience, however, ended that relationship and trust. No longer will we take any of our vehicles there, no matter how simplistic the job. And i make sure my friends know not to use them as well. I took my F-​150 in for a tune-​up. Something I thought would be routine and an easy job for someone who does this type of job routinely, turned out to be a nightmare. Of the 8 spark plugs they removed, they broke 6 of them off in the head, which required a special tool (and apparently, none of their staff were qualified, as they had to have a third party provider do the work. One is bad enough, but six is just pure carelessness. If that wasn’t bad enough, they charged «ME» to have them extracted. This seemed very unreasonable to me, since I’m not the one who broke them in the first place.
I just had my oil changed, by someone else, and the drain plug was found to be cross threaded. In addition, the oil filter was so tight that removal was very difficult. Brake Masters did my last oil change… icing on the not so tasty cake.
I would not recommend this shop to anyone!

I went in for an oil change and they persistently tried getting me to replace an air filter for $ 50 and two belts for $ 200 that were not cracked as they claimed (I got a second opinion). It was just overall not a great experience.

needed an alignment. Was in and out faster than promised, and no upsell! Gotta love that.

About four months ago I bought a used Jeep Grand Cherokee for offloading in the Arizona desert. The Jeep needed new brakes, new CV joints, and fresh fluids in the transmission, transfer case and differentials. I went to Brake Masters and had them do all of this work at one time. Three months later, when I had the Jeep on a lift to run down a noise, I noticed that one of the CV joints was already ruined — incorrect installation. I took it back and had the repair made. Then I learned that they had used regular transmission oil in the transfer case rather than the oil specifically required by Chrysler. So I had to that done over as well, only this time I took it to the dealer to make sure there were no more mistakes. Finally, when they flushed the transmission they didn’t bother to replace the filter. WTF! My take on Brake Masters is this: Stay away! Aside from working on brakes, these guys are essentially incompetent.
I’m updating my negative review to average. I contacted their district manager about my complaints and he took care of everything. Impressive, actually. Still not sure if I would go back, but my previous bad review needs to be modified.

Recently I went into this establishment to have my brakes checked, because I had read an ad that said their mechanics are paid by the hour and not by commission, so they won’t sell you stuff you don’t need. So I went in and and had a brake inspection done and was told that my front calipers on my truck were sticking and that I would need to replace them and I would also need new pads and it would all cost about $ 580.00. As I didn’t have that kind of money, I decided to get a 2^nd opinion. I went to ATAC on the corner of Recker and Baseline and had them do an inspection and was told I needed 2 new brake pads on the front of my vehicle, and it would cost about $ 150.00. I asked if there was anything wrong with the calipers and their mechanic told me they were fine. They did the repair and my brakes work great.
I just want to warn everyone that is is always good to get a 2^nd opinion. In my case it saved me $ 430.00. Also, don’t believe Brake Masters ads…