Burrito Express

I used to go here all the time. Good quick simple and cheap Mexican food. Then I saw their health inspection report online. If they thought about their customers they would be more diligent about sanitation.

Extremely frustrating when you drive all the way out of your way to go to this location before they close at «6pm on Sunday’s» to arrive at 5:30pm and find them closed. Be true to your posted hours so you don’t waste people time. Huge disappointment

The food is always so-​so. I love their rice. But last time I ordered the delivery driver didn’t have my side of rice & said I’d be comped. The charge for rice was never removed :(

Ordered no meat, all vegetable burrito and got served extra bacon burrito. A very insincere apology and no compensation. Filibertoslike service.

I’m loving this place. Friendly staff, freshly made food. My only complaint would be that when you order hard tacos, and you tell the sous chef that is making the taco she’ll that your like them to be harder, more crisp, that you have him remake the shells and not serve the customer a soft corn shell especially in customer listening distance. It was rather disappointing and disgusting to eat. Other than this experience, the burritos are awesome.

Because they deliver, my son ordered our dinner (what a kid!). All I wanted was a quesadilla (cheese crisp) with grilled onions and guacamole. They refused to add the onions so all I got was a wimpy, barely warmed pair of doughy flour tortillas with cheese between them. The guac was about a Tablespoon of avacado with lime juice. No flavor, less than ordinary, will NEVER eat their food again. If I could rate negative stars, I would!

Have gone there twice and both times the cashier has had very bad costumer service, not polite at all and making faces as if they are making us a favor and we are wasting their time. Food is just ok not real mexican flavor as they advertise.

So the food is on par with every other burrito place, that is not the issue.
The people here are just bad. The service is consistently slow, the people are not friendly and they dine in section is not very clean.
I honestly have no idea why they even bother with delivery. They have a $ 15 minimum, which is way too high and then they estimate an hour delivery and you should feel lucky if it gets there in under 2 hours. I am about 3 miles away and it still takes a really long time to get your order. The worst part about that is if you call and complain, they make the driver pay you out of his tips which I 100% do not agree with.
Read the reviews, we aren’t all lying. The service is really THAT bad.

Delicious food, convenient to eat after the gym. The food is always tasty and the quality is fresh :)

I placed a group order today at 11:13 for delivery. Our lunch is from 12:00 — 12:30 so the hour estimated time seemed reasonable. When I finally called the store at 12:27 to see where our order was the woman who answered the phone was rude and defensive. She had no idea why it hadn’t been delivered. I explained we had a set lunch time and it was over and that we would not be ordering from them again. Her reply, we are running a business and only have one driver so do whatever you like sweetheart and hung up.
To make this already annoying situation worse… when the driver shower up, he gave me $ 20 cash as instructed by his boss Which came out of HIS tips (I gave it back) How shady, news flash… you want to provide a customer good service refund thier money from your profit not your hard working employees.
The icing on the cake for me was crunchy cold enchiladas… the cheese wasn’t even melted. My Dr. Pepper was good though. I give this establishment a HUGH thumbs down and a negative 5 star rating.

Went to this place about 3 weeks ago and the service was friendly and the food was great. Now I grew up on Indian food and I love spicy food. I usually eat my food with a lot of spices and have a tolerance to it. So the burrito I got was a bit spicy and it was really good.
okay so Yesterday I went back. The service was RUDE and upset that i came in 5 minutes before close, which i apologized aboit as i had not realozed their closing time and i tipped them! So I asked for a chicken burrito with salsa like last time. This burrito was SO spicy I could not finish it. In fact I had to get ranch to calm down my mouth. That burrito burned all the way down. I ate ghost chili peppers and it did not hurt this bad. Just sayin

I’m sitting here still waiting on my burrito after 20 minutes. Eggs potatoes and cheese. No one really seems to know what’s going on. The bathroom smells horrible. Other people are going up to the counter asking where their orders are. 3 people that came in after me with larger orders ended up getting out of there before me. This was the last time here. My mother inlaw likes to stop in here before we hit the road for Tucson. We have to find another place.

Yuk! Where do I start… the place looks dirty. customer service Rude at the counter… breakfast burrito with bacon. Hardly no bacon… Bathrooms worse than a gas station disgusting with no soap… I hope the owners read this and make some radical changes. I will not return to this location until the above is addressed.

Let’s say McDonald’s is a better option bad food even worse service I tried them about 6 years ago it was bad fast forward to today still bad the only authentic was the grease

One of the best burrito places in the valley. The quality is exceptional every time. My favorite location is on University and Alma School, but the food is great at each location. Best Machaca in Arizona and California. I also recommend the chicken quesadilla — a little spicy, but fantastic!

My brother vouched for this place, but to say I was apprehensive is an understatement. It makes you wonder when you enter a dining room that’s a big, empty space with no diners, and a stack of boxes and a car seat (?!) piled up in full view of the front door.
Ordered a chicken salsa burrito chimi-​style, and my bro got steak, potato and cheese. We opted to take the food to go, because the seating area just wasn’t inviting, and quite poorly lit.
Imagine my surprise when I cut into my chimi and found it to be hot and flavorful! I was worried it would be overly greasy and inedible (like my last meal at Filiberto’s…yeeeeck), but I ate the whole thing and my intestines didn’t protest! The side of Mexican rice, though, was old and dry and crusty and downright bad.
So while there were some negatives, I did get a decent chicken chimi for cheap. It may be worth it to go back and try out the breakfast burritos.

I have had these guys swing by and drop off some burros on a couple of occasions and I was more than impressed!
Hot fresh tortilla wrapped goodness. Most recently I had them bring a carne asada burro and a bacon, egg, ‘tater burro for the next day. They have a $ 15 minimum order for delivery (which I totally understand and think is fair) so ordering a couple things is needed… which is great cuz everything is delicious.
Somehow when I started grubbing it was still steaming hot and fresh. BOMB flavors, salsa was good’n’spicy and I didn’t have to leave the house!!! yes please and thank you!

F this place! Not only does the food suck but these people have no idea how to run a business or know anything about customer service.
Don’t give these pieces of trash your business anymore.

We were in town for a few days and wanted a quick bite.
What a mistake — the staff was rude and seemed like asking questions about the various items was an insult to them. They seemed more interested in their cell phones than the customers.
When the food finally came, it was disappointing, and believe it or not Taco Bell would have been a better choice, and a Chipotle would blow their doors off.
Never again!

Many places make burritos however Burrito Express hits the spot much better than its competitors with its oversized and delicious burritos.