Chuck E Cheese’s

Nothing like waiting an hour and a half for pizza… that has still not been delivered. We were told our pizzas were delivered to another table, pretty odd since they give you a number to keep on your table. Half the games don’t work but there is no «out of order» sign on any of them. I don’t enjoy throwing money down the drain so I won’t be back.

Prices for tokens and pizza have gone up, likely to accommodate their new menu offerings. I was excited to see some new sandwich offerings but disappointed that I couldn’t order the one I wanted (bbq chicken) as they were out of several of the ingredients. Cashier was not trained well on the menu offerings or the register keyboard and paired her incompetence with a lackluster attitude. Frustrated that it took more than 30 minutes for a single individual sized cheese pizza to arrive at our table during a very low capacity mid week lunch time. All of that said– the manager of this establishment blew me away by noticing that we were less than thrilled and went above and beyond in trying to turn the day around for my son (without me asking). He noted that Ty was filming with figurines and spoke in length with him about his hobbies and the animatronics (Tyler has autism so this made his day) We will drive to this Mesa location in favor of others just due to this experience.

Please for the love of all things holy: call a hazmat team up in there and just start over. Everything is covered in a thick layer of grime. There were giant stains on the floor; if you’re like me and watch a lot of Forensic Files your mind is like «where’s my bottle of luminol?» I shudder to think of what would happen if someone took a black light to that place. My kids usually don’t mind a generally dirty kids place (Amazing Jakes, Trampoline places) but even they were grossed out. Food was greasy, and even the soda tasted weird and stale. I got a salad plate and I couldn’t even eat it since they put ice in the dressing containers to keep it cold?! So, there was a layer of murky water atop each dressing. Then, I witnessed a worker take the tongs from the veggies and use it to «stir» the new ice she was adding to the salad bar. Yuck!!! I could go on & on… But I think you get the picture. Just don’t come here… Ever.

My 3 year old daughter loves it and since she’s the reason we go then I guess that’s all that matters. But, their customer service could really use an upgrade. They always seem to be understaffed & there had not been one time that we’ve visited that we haven’t had to wait at least 5 minutes for someone to come to the counter to take our order. Tonight we visited and we waited for 10. When you have an excited toddler who wants to play games right away that wait can be horrible. Also, there are times when Chuck E doesn’t make an appearance, even when it’s announced that he’ll be out.

For the hundreds of dollars we spent, this was the WORST experience ever! Spent 15 minutes standing at the door with my entire party (of about 40 people) and no one knew what to do. The host was late coming to retrieve us! We finally get walked to our table and he doesn’t tell us anything. I had to ask who was sitting where or how it was set up. Everyone was just standing around confused. He tells me he doesn’t have tokens so he will go get them. Waited another 15 minutes for him to come back, meanwhile all my kids are going crazy just sitting around waiting for something to do. The table wasn’t set either. Half way through I had to ask for cups for the kids. Then they bring out the adult food BEFORE the kids! I also was charged for adults and kids that didn’t show up! The «manager» who was completely rude, told me she would refund me IF I brought her back the empty plates and cups! We had used them for cake and other things since they were sitting there. I had no idea I was supposed to bring them back! I had to keep going to find the host asking what the plan was throughout the party. And my son didn’t even get to open his presents! So the whole «2 hour hosted party» was a COMPLETE joke! So much wasted time, standing around, stress and chaos for me trying to run this party, and getting everything together we needed!

Can’t say enough nice things about the manager Troy. Went out of his was to make sure my son’s birthday was special. Food comes out fast and is delicious as well.

I rarely write reviews but I felt this one was necessary. The staff always looks miserable here and does not engage with the kids. The pizza is pretty bad and the service is below mediocre. Chuckie rarely comes out and when he does he is not there for long so half the kids don’t get any interaction and feel left out. They took away the little kids slide so toddlers have nothing to play on since they can’t go up the big slide. A quarter of the games are broken and eat your tokens. Most don’t give tickets. If you mention this to the staff they just say ok but don’t put up a sign and continue on their way. If the staff was more engaged, the games were maintained and their was a toddlers slide/​play area my rating would be much higher. The kids generally have a good time because they are easy going and ignore all the nonsense adults get irritated about. We work hard for our money and want to come somewhere where our kids will have a good time. You don’t want to feel «eh» when you leave. The manager needs to hire the right people and keep them engaged in the customer experience.

The parties are a joke. The hosting staff are not energetic, helpful, nor really hosting much. They really need to put more effort into hiring and training party hostess staff if they’re going to charge 12 to 16 bucks a kid. Of course my kids had a blast but that was on their own enjoying the games and playground. I had to serve the Pizza, cut and serve the cake myself and NOTHING was run in a timely organized manner. In fact the host was 20 minutes late to work and the poor kid had no idea how to conduct a party or interact with little kids. The hostess conducting the party seamed even less enthusiastic to be there so… BASICALLY as a mom, this was my first time not doing a party at home and I was INCREDIBLY DISSAPOINTED IN THEIR PARTY ON ALL LEVELS!!! AND IM PRETTY EASY GOING! It almost made me feel emberassed like I wasn’t doing a good job when I should of been enjoing my daughter’s 5^th bday and they were the ones not doing a good job… and chuck e the character sucked!
The pizza is okay. The place was clean but next time I’m going to just go somewhere else or simply buy pizzas and conduct our own party! On top of that a lot of games didn’t work and their prizes are terrible!

Great salad bar, something for the little «little» kids and the little kids, pizza was passable. Only one game was broken, and I didn’t spend much money. I think for a quick low budget kid place, it’s great. At any rate, it’s better than Peter Piper, in my opinion.

Scary. Took my kids today. Almost immediately after opening a single homeless man came in wearing gloves and sat next to the emergency exit watching the kids. The front entrance has the hand stamper to discourage child abductors but the emergency exit must be unlocked & accessible in the event of an emergency. It made me really nervous. I alerted management who said the «homeless» guy frequents the place regularly but they won’t deny him service because he pays. As our time wore on the man became more agitated walking around the games talking to himself pretending to put in and remove imaginary glasses and sitting down to play a driving game every time a child sat in the adjoining seat. It was pretty clear that he is mentally disturbed and made me extremely anxious. While I’m compassionate toward his circumstances I can’t ignore the fact that I had very real concern of his intentions & am worried about Chuck E Cheese’s nonchalant attitude toward the matter. We cut our time there short spending both less time & money there. We will not be returning. We’ll go to Peter Piper Pizza next time.

Almost didn’t come here based on the other reviews but I remembered it having a rising monster truck (not there anymore) and my son is super into trucks so we went anyways and we had a blast!!! Pizza was not the greatest but both my boys ate it. Everything was clean. Games are only 1 token and they give out at least 1 or 2 tickets per game. The boys (ages 1&3) loved the little rides (they have a bunch), jungle gym and games. We hung out for about an hour or so on 60 tokens, got a sketched picture of ourselves, and a handful of toys for each of them! We really had a great afternoon for very little dough.

Completely filthy, false advertising, unfriendly staff, outrageous pricing. …NEVER AGAIN

Dreaded going to a party here recently, but pleasantly surprised. Okay, the pizza might still only be enjoyable for undeveloped taste buds, but they know how to keep kids entertained. Even moms and dads should have fun here. I really appreciated the secure entrance and that the place seemed fairly tidy.

This place sucks, like really bad! But, the kids love it and this review is in honor of them. The food is awful! Only half the games work, the other half eat your tokens and doesn’t dispense tickets. Chuck E and his friends couldn’t be more «cheesy», the birthday show is lame as all get out, Chuck E can be terrifying (just ask my near 2 year old), and the prizes are totally lame too. All in all, a great place to bring the kids to give them a great time!
Personally, I believe Peter Piper is way better, only problem is their pizza is actually pretty decent and that coupled with the decent lunch buffet, prepare to defend yourself against an army of seniors looking for a cheap meal and a large place where they can all gather and elbow our darling kids out of they way in their pursuit of the last slice of desert pizza. You don’t ever have to worry about crowds or flocks of seniors at good old Chuck E’s! When the children are polled and Chuck E is the resounding reply, Chuck E it is!
The way I see it, the kids, they are never able to make too many decisions at this young age, so let us empower them and take them to DINGY Chuck E Cheese’s when they request it!

This is going to be short and simple! The only plus side to this place is the games and the security at the door. Other than that, its dirty, the staff is unorganized, the prices for food and tokens is pretty high and last the food is awful tasting! I don’t mind spending a pretty penny on my son having a good time, but I would like a little bang for my buck. At least Peter Piper has decent tasting pizza and wings. Chuck E Cheese’s has no flavor to their wings and their pizza taste like cardboard. The family packs, where you get a pizza wings and tokens, not worth it! I spent over $ 60 for a large pizza, wings and tokens for 4 people! Jeeeeesh!!! I think this is a no-​go for us in the future.

The only reason this gets 2 stars is because my kids love this place. The pizza is Terrible. The games pretty crappy and run down many of them not working properly. Why can’t places for kids serve better quality food?

Not sure why ppl are saying they have bad pizza because it was pretty good to me. However, I am debating whether the childhood nostalgia memories are kicking in. From what I remember as a child I loved the pizza here! We came on a weekday for dinner, felt weird cause 2 adults, hahah whatever no shame. We got a pizza and the wings, both were sooo good! The games are pretty old because I remember playing them as a child. can’t really comment on anything else except they have REALLY SLOW SERVICE. It took 10 mins for someone to come to the front. After dinner we relived our childhood days by playing the games, full and happy. We’d probably come again for the pizza and wings

I am split ⁵⁰⁄₅₀ on Chuck E Cheese’s here is my breakdown:
Pizza:
I am pretty sure they have the worst tasting pizza that you will ever have… ever! That being said little kids seem to love it. The only reason we ever go to Chuck E Cheese’s is for the kids so if they love it, i can force it down.
Games:
Their games is what makes it, every game is 1 token that is a huge win! You are defiantly getting the most bang for your buck when it comes to the arcade games.
Safety:
They stamp your parties hand when you come in and make sure you have the same stamp when you exit. That way one of you kids do not go running off with another party. We always feel safe having them running around.
Over all:
Kids love it that is way we come back!

My kids love this place, just as much as I hate it. The food is worthless cardboard pizza. I spend to much money on ticket games. They need to step it up and actually get video games instead of token games. My wife claims the salad bar has given her food poisoning twice. Yet we keep coming back cause the kids love it. The stupid things we do for those that we love.

We’ve been coming here since my oldest was 4 (or was she 3?). She’s 12 now. My youngest is 6 and he wants his 7^th birthday here in December.
Clean, reliable fun. Easy way to entertain your kids without moving around much yourself (once your kids are schoolagers).
If you don’t want pizza, order the salad bar! The food was surprisingly fresh and good! Now they have chicken sandwiches and chicken bites on the menu. I don’t know about all that, I just know I liked the salad bar. I think it’s cool that they offer these other food options for parents.
Keep socks on your kids’ feet. I’m not sure how often they shampoo the carpets. My kids’ socks are usually black on the bottom by the time we leave. This doesn’t surpise me. It’s not a knock on their cleanliness at all. Their bathrooms were in really good condition. Just keep socks on your feet is all.
I can sit. They can play. I’m a fan.