Damage Control & DC Restoration

Had several issues with this company trying to get our kitchen repaired after a plumbing leak and subsequent mold damage. The damage control side of the business which took care of the mold remediation was excellent. Prompt, courteous and had the problem done on time. The restoration side was a challenge. Tiles on the floor and walls were broken and scratched. Paint was applied that was the wrong sheen. Cabinets were not reinstalled properly and the appliances that were moved were not installed correctly.
After several frustrating calls and empty promises we ended up going a different direction.

Literally the worst company I have EVER worked with. They charged me over $ 9000 for the cleaning of my cupboards after a fire. Not only that, but after 6 weeks of waiting for them to come paint and even longer of waiting for them to return and reinstall my cabinets, they return broken and still dirty. And, they have charged me an additional $ 5000 for painting «cleanup» when they never actually painted, I hired a different company! DO NOT HIRE!!!

If their service is anything like their driving then I would stay far, far, far away.
Some jackass in a Jeep with the company logo plastered all over it was driving like a complete idiot today on I17 /​I10.
Single person in the Jeep weaving in and out of the HOV and fast lane and generally putting the lives in danger of anyone around them.
Go ahead and respond here and tell me you had a child in the back which allowed you to drive in the HOV lane. Go ahead, I dare you because that will only make your careless driving even more dangerous.
If you’re going to drive like a total DICK, perhaps you shouldn’t be advertising your company while doing it…

If there was an option to give this company negative stars, I would gladly do so. The owner of this company should message me directly so I can let them know about the horrible service we are and have had with them. Avoid using this company. They were contracted by our insurance company from the horrible storms from September and they have been horrible at communicating, billing, scheduling, estimators are not friendly. Their sister company Damage Control deserves high ratings, while DC Restoration does not.

Buyer Beware! This company was contracted by the insureance company to cover a flooded basement. The ground level house was boarded off (hard screwed to walls to build a new wall) to avoid contractor traffic upstairs. The contractor expressed dissatisfaction with the fact it was walled off. At a later time, the contractor broke in to the upstairs to measure carpet and never requested access. In the process, they destoyed a dry walled wall and knocked wall decorations to the groud as they demoed the temporay wall. They claim to have called and got no answer, however they left no messages. This company is a horrible contractor with poor ethics. Do not let them anywhere near your home. They deserve 0 stars but the system forced me to 1.

I suggest you DO NOT USE THIS COMPANY if you want your house fixed. This company has HORRIBLE service. They were referred by my friend’s insurance company so we thought they were good. They did some work on the flooding of the AC. My friend called them back because they kept putting off the time they were supposed to finish the work. 12 DAYS LATER and after numerous calls and messages to DC restoration they still never got back to the client about finishing the work they started. After they finally called back, the client complained about them not getting back to the client to finish the work. They did not even apologize and told the client to use another company! Very unprofessional.

Recently had a broken water heater that flooded the house because of improper slope to garage floor by builder. The water ran in to the guest room and beyond instead of flowing out the front of the garage. Beware! Our insurance company engaged the services of this company, they came and surveyed the damage immediately, and then scheduled the appropriate contractors to replace insulation, replace drywall, paint, clean and sanitize the carpet, etc. Instead of me as an individual having to get the appropriate sub-​contractors, everything was handled by DC Restoration in a pleasant and professional manner. Brandon Cluff was assigned to us as the project coordinator and he gets an A++ for his knowledge, skill, and customer relations. All items were handled in a very short period of time and to best workmanship standards.