Dealer Auto Glass of Mesa

I got my windshield installed back in August, I found this company online and booked them online as well. On the website it stated they offer incentives up to $ 150 when you go through them. I received an email and a call to confirm an appointment. About a week after the install I emailed them back asking how/​when I would get my incentive. Kelsie replied back that I would receive it in 5 – 14 business days and confirmed my home address. I waited for a month and never received anything. I emailed them again on ⁹⁄₁₁ and have left several messages on their voicemail with to reply or return call back to this day. I called them again today and finally someone actually answered, only to tell me that since I didn’t specifically ask for the incentive when I booked the appointment that I wasn’t entitled to one. That they are in the business of making money so unless one specially asks for it then they don’t talk about it or send it out. He also informed me that since they didn’t make that much money off of my replacement because American Family doesn’t pay them that much they wouldn’t have offered much of an incentive anyways. He said he would put in a request to Chad to see if he could send me 2– $ 25 gift cards to
. When I told him that was I was surprised that after my emails and so many voicemails that no one could return a call to tell me what he just told me, he didn’t really have much to say to that. It really is too bad that they have poor customer service since I drive about 3000 miles on a monthly basis and go through so many windshields. I will be going through another company next time, but I guess they really don’t care since they don’t make that much money anyways.

Buyer beware. I had a windshield installed and two months later it cracked on the edge of my window, I called the owner and he pretty much told me it was my fault. Well its not my fault he used cheap glass and that it cracked on the side under my molding and started going up. Then he told me it was chipped with a tiny tiny pebble I call bullshit because i had the last glass for over 2 yrs and never had a issue until a large rock hit it. That window suffered many rocks and never cracked until the last one. The new Crack on the side u can’t even see a rock hit, the problem is there glass is cheap replacement, and when they installed it it was supposed to have a tint strip I didn’t see that for 3 weeks after informing them multiple times stern I hired them that I had a 8inch tint strip and told me no problem and u didn’t get it I got a crappy 3 inch strip. So I hired someone to do it right. They sat customer service and happy customers are their goal. That’s only before u pay them definitely not after. I’m a mechanic and refer many people with broken windows I’ll never refer anyone there. Because they only care about the the almighty dollar NOT THE CUSTOMER. BUYER BEWARE CHEAP GLASS.