Desert Heat Automotive

under new management, wouldnt recommend, prices went up and service went down

Do not put your trust in Desert Heat Auto. We went to their Chandler location with our van and my mother’s car. Both were in and out of the shop for over a month, and the problems were never fixed. My mother’s car was returned to us in worse condition than when we took it in to them!
We ultimately had to go to the dealerships and have them finally complete the repairs. It’s not fun paying for the same thing twice! No one at Desert Heat Auto will talk to us, give us any information, or offer any sort of refund. I hope no one else has to ever go through what we have.

I became a Desert Heat fan several years ago when Kevin and Kurt helped me solve a problem while I was at a neighboring business and they didn’t even charge me. I have used them for almost all of our auto repairs and maintenance and have always been very satisfied with the quality of work and the reasonable prices. However today I came in and didn’t recognize anyone there. Everyone seemed friendly enough so I didn’t have any concerns. I was told the driver side door latch needed to be maintained not replaced and the driver side electric window motor was dead. I was charged $ 238.00 total when the part itself costs between $ 37.00 (
) and $ 53.00 (
). This means I was charged between $ 201.00 and $ 185.00 to remove the door panel, grease the lock and install the window motor. I have removed door panels before which takes between 10 – 20 minutes tops. I have never installed a window motor, but I expect it to be a 30 minute job with another 10 – 20 minutes to grease the lock and put the door panel back on. I think a more fair and reasonable price would have been closer to $ 150.00 rather than almost $ 250.00. None of this is really a catastrophe, but I didn’t appreciate my car smelling like a tobacco factory caught on fire when I picked it up. I refuse to give them a 2 – 3 star rating simply because this could be an anomaly and if Kevin and Kurt are still involved I am willing to give the place another chance. It is extremely difficult to find good, honest and affordable mechanics and I hope I won’t have to go on the hunt again.
Sorry I missed you Kevin and Kurt!

great guys excellent work quick return. I own a business and need my trucks fix asap when they break down. Kevin and kurt are my go to guys for all auto repair needs thx you both