Desert Valley Gastroenterology

The staff here are rude and incompetent. I had an appointment I made for my sick elderly mother, which they canceled. When I asked why they said something about overbooking. They did not even call me to tell me it was canceled (even though I was the one who made the appointment). They called my mom’s phone (who is too sick to answer) and they refused to use my phone number as the number to call (even though I have power of attorney).
When you call to make an appointment a voice recording tells you no one is available to take your call and to leave a message and someone will call you back within 24 hours. I tried that twice and no one ever called back. I finally got someone in their office on the phone who called me an asshole. The last time my mom saw this doctor he did not resolve her medical issue. VERY bad experience all around. Look somewhere else!

JO gave excellent service and took the time to explain my test results to me and put me at ease (lol)!! This is the kind of person who needs to be right where she is IN THE MEDICAL FIELD!!! What a wonderful representative of Dr. Kaiser and his business…

I’ll save some of you the long read, find another Drs office to go to, they’ll collect your money and push you along without any resolution
This is my 4^th gastrointestinal specialist in as many months, and I have had daily life controlling symtpoms since. I will say Dr. Kaiser was very thorough during my first visit, and then everything else has been quite unprofessional. I received a call at 230pm on a Friday, which I missed and got a voicemail letting me know my lab results had come back (8 total tests were ordered). And to give Janine a call back ASAP. so less than 4 minutes later, I called back, left a message, then called 30 minutes later and left another message. Then waited another hour until 4:02 and when I called again, this office is now closed for the weekend. Monday rolls around and I finally get a return called at noon, which Janine tells me that part of my results are back, and negative then proceeds to say «I’m not sure if that’s good or bad but it is what it is» then proceeded to wish me a good rest of the day and tried to hang up the phone, all within 30 seconds. 1, as the one making the call, you should be well aware of what was ordered and for what reason and what they are looking for, «I’m not sure if that’s good or bad» is about as unprofessional and inconsiderate as it comes when talking to a patient. 2, when I cut her off from hanging up the phone to ask her about my other results that still hadn’t come back, she didn’t even know we were waiting on anything else and had to put me on hold to make sure it was even ordered. Then when those results finally did come back, I spoke with Selena, who was much more thorough and professional, but our conversation was brief, she asked about my symptoms (which haven’t changed) and reported back to the Dr. 2 days later, I get a call from Janine again telling me the Dr wants me to keep taking this medicine and meet with a PA in 2 weeks to discuss symptoms. Are you freaking kidding me? 4 months of symptoms, 8 negative/​normal test results and you give me a prescription immodium and tell me to visit your assistanrt in 2 weeks. Long story short, save your time and money and go to an office that has the time and will to actually take care of and follow through with its patients.
If an office manager or Dr cares to discuss this you have my info

got here early filled out paperwork. Assistant took me early and asked me pre-​questions. I feel if you come early like 15 minutes and the Dr still doesn’t come out after 30 minutes, there’s issues

Love this office. I have only seen Dr. Kaiser once, I usually see the NP Brian Wortzel. The front desk staff is friendly and accommodating. I can usually get an appt scheduled within 2 weeks which is great, other GI docs I had in the past had 6 – 8 week waits.
NP Brian is very friendly and thorough. He always takes the time to explain my treatment plan.
Brian’s assistant, Kira, is great. She calls with followup information from tests promptly and if i call with a question– she responds within 24 hours.
I love that they have a patient portal!

I would not recommend this office to anyone. They have the rudest, most uncaring staff, I have
ever come across in any business. They will not call you when results are in, from tests, or insurance t, even though they say they will. They won’t return your calls. They don’t send things in to insurance, and when you pester them enough, then end up sending wrong or incomplete information. Kira, the assistant to the assistant, is so rude and incompetent we have had to move on to a different Doctor. I give this place no stars.