Dillard’s

Came in here the other day looking for a mens dress shirt. We were wandering through the mens area, looking for the formal dress area, when my other half made eye contact with a younger sales girl. He was about to ask her for help, but she headed him off with «Are you looking for the clearance section?»
Apparently we weren’t dressed nicely enough for her tastes. I decided against making a «Pretty Woman”-esque scene with my credit cards, and we took our business to Macy’s.

My latest shopping experience was very disappointing at the Dillard’s in Superstition Springs Mall this last week. Mind you, this has been my go to store to purchase make-​up, shoes, clothes, etc. for as long as I can remember. My work shoes broke and I needed to purchase a new pair. I was in a hurry and found just what I was looking for. At first I saw only one woman working in the department. She was extremely busy helping the 20+ people needing shoes. I then noticed a male sales person who was standing behind a display talking to some younger girls (early 20’s). I waited for over 10 minutes for someone to help me. After it was obvious the male sales person was not paying attention to the rest of the customers, I approached him to see if they had the shoes in my size. He proceeded to roll his eyes and continued his conversation. When the girls left, without purchasing anything or even trying on a pair of shoes, he proceeded to help two other young girls. After receiving no help, I finally had to leave the store without the needed shoes. While a cute 20 something year old girl is fun to flirt with I suspect it is the rest of us keeping Dillard’s open.

Don’t expect good customer service here! One girl to gift wrap on Valentine’s Day The gentleman in front of me left upset after waiting and no one had wrapped his item yet. I asked the manager on duty if she could help the poor girl and she said she isn’t trained to gift wrap and wouldn’t help! I guess she is above that job! Macy’s for me next time!

Timothy in the men’s clothing department is just as friendly as can be and always upbeat. He even remembered me after my second or third visit.

I was not wanting to buy anything from Dillard’s but my husband talked me into letting him get a jacket. Daniel was the original salesperson that greeted us in the men’s suit department. Though the jacket my husband got was not in that department, we came back to purchase it in his area.
Daniel was thoroughly hospital, friendly to my family, friend, and I. This Dillard’s is a bit further than where we live, but I now know in the future to come here instead of going to the Dillard’s closer to our home.
We really appreciate Daniel’s excellent customer service, and him being real and super personable. Will be back!

Shoe manager Sean is a great person to deal with but so are all of the people who work at the Superstion Springs Dillard’s!

Excellent customer service. Easy to navigate and a great selection.